I have the full email with header - If you don't believe it then I suggest you contact Alex Murrie yourself to confirm. Thank you for your email 23 April to Mandy Talbot regarding the Royal Mail handling fee. As you are aware I have been asked to look into your case and respond directly to you. Firstly, please accept my apologies that it has been necessary for you to bring this matter to my attention. I fully appreciate how important it is for our customers to have confidence in our ability to provide a reliable service and it is always disappointing when a customer expresses dissatisfaction with any aspect of what we do. I should explain that we are obliged to release any item of mail if you elect to pay the VAT charge so by way of apology I have advised the Delivery Office concerned to waive the £8 Royal Mail handling fee altogether. If you wish to either collect your item or arrange a re-delivery we will only request payment of the VAT charge levied by Customs and Excise. I have also contacted the Regional Operations Director’s Office, which is responsible for the staff and services we provide in the London postcode sectors. All the staff serving in this area will be briefed on the correct process to follow for Customs & Excise fees. Again please accept my apologies for any inconvenience this matter has caused. I would like to assure you that we at Royal Mail are constantly striving to ensure that our customers receive the level of service they have every right to expect. I hope that the action above resolves your enquiry and concludes this matter. However if you are dissatisfied with my response you can ask to have your case reviewed by the Postal Review Panel. They can be contacted by writing to FREEPOST Postal Review Panel or by email [email protected] m . Yours sincerely Alex Murrie Senior Customer Service Advisor * FREEPOST High Profile Case Unit If your depot refuses to give your parcel over after you have offered to pay the Customs fees only, take the name of the person who is holding your parcel, call the police so they can record the incident, prosecute the postal worker. I am making a complaint about OFT - they have replied once, I have to write to another department, then I will call in the Parliamentary Ombudsman

It's not a statement - it's an email from Royal Mail confirming that you don't have to pay their fee, also, if I don't post it every time, when new people come on here they will be fooled by the two prats that protect Royal mail: Thank you for your email 23 April to Mandy Talbot regarding the Royal Mail handling fee. As you are aware I have been asked to look into your case and respond directly to you. Firstly, please accept my apologies that it has been necessary for you to bring this matter to my attention. I fully appreciate how important it is for our customers to have confidence in our ability to provide a reliable service and it is always disappointing when a customer expresses dissatisfaction with any aspect of what we do. I should explain that we are obliged to release any item of mail if you elect to pay the VAT charge so by way of apology I have advised the Delivery Office concerned to waive the £8 Royal Mail handling fee altogether. If you wish to either collect your item or arrange a re-delivery we will only request payment of the VAT charge levied by Customs and Excise. I have also contacted the Regional Operations Director’s Office, which is responsible for the staff and services we provide in the London postcode sectors. All the staff serving in this area will be briefed on the correct process to follow for Customs & Excise fees. Again please accept my apologies for any inconvenience this matter has caused. I would like to assure you that we at Royal Mail are constantly striving to ensure that our customers receive the level of service they have every right to expect. I hope that the action above resolves your enquiry and concludes this matter. However if you are dissatisfied with my response you can ask to have your case reviewed by the Postal Review Panel. They can be contacted by writing to FREEPOST Postal Review Panel or by email [email protected] m . Yours sincerely Alex Murrie Senior Customer Service Advisor * FREEPOST High Profile Case Unit If your depot refuses to give your parcel over after you have offered to pay the Customs fees only, take the name of the person who is holding your parcel, call the police so they can record the incident, prosecute the postal worker. I am making a complaint about OFT - they have replied once, I have to write to another department, then I will call in the Parliamentary Ombudsman

I would take it all up with Alex Murrie at Royal Mail - he seems to agree with the complainers on the thread. We have two Royal Mail stooges on here - the truth is this: Thank you for your email 23 April to Mandy Talbot regarding the Royal Mail handling fee. As you are aware I have been asked to look into your case and respond directly to you. Firstly, please accept my apologies that it has been necessary for you to bring this matter to my attention. I fully appreciate how important it is for our customers to have confidence in our ability to provide a reliable service and it is always disappointing when a customer expresses dissatisfaction with any aspect of what we do. I should explain that we are obliged to release any item of mail if you elect to pay the VAT charge so by way of apology I have advised the Delivery Office concerned to waive the £8 Royal Mail handling fee altogether. If you wish to either collect your item or arrange a re-delivery we will only request payment of the VAT charge levied by Customs and Excise. I have also contacted the Regional Operations Director’s Office, which is responsible for the staff and services we provide in the London postcode sectors. All the staff serving in this area will be briefed on the correct process to follow for Customs & Excise fees. Again please accept my apologies for any inconvenience this matter has caused. I would like to assure you that we at Royal Mail are constantly striving to ensure that our customers receive the level of service they have every right to expect. I hope that the action above resolves your enquiry and concludes this matter. However if you are dissatisfied with my response you can ask to have your case reviewed by the Postal Review Panel. They can be contacted by writing to FREEPOST Postal Review Panel or by email [email protected] m . Yours sincerely Alex Murrie Senior Customer Service Advisor * FREEPOST High Profile Case Unit If your depot refuses to give your parcel over after you have offered to pay the Customs fees only, take the name of the person who is holding your parcel, call the police so they can record the incident, prosecute the postal worker. I am making a complaint about OFT - they have replied once, I have to write to another department, then I will call in the Parliamentary Ombudsman.

We have two Royal Mail stooges on here - the truth is this: Thank you for your email 23 April to Mandy Talbot regarding the Royal Mail handling fee. As you are aware I have been asked to look into your case and respond directly to you. Firstly, please accept my apologies that it has been necessary for you to bring this matter to my attention. I fully appreciate how important it is for our customers to have confidence in our ability to provide a reliable service and it is always disappointing when a customer expresses dissatisfaction with any aspect of what we do. I should explain that we are obliged to release any item of mail if you elect to pay the VAT charge so by way of apology I have advised the Delivery Office concerned to waive the £8 Royal Mail handling fee altogether. If you wish to either collect your item or arrange a re-delivery we will only request payment of the VAT charge levied by Customs and Excise. I have also contacted the Regional Operations Director’s Office, which is responsible for the staff and services we provide in the London postcode sectors. All the staff serving in this area will be briefed on the correct process to follow for Customs & Excise fees. Again please accept my apologies for any inconvenience this matter has caused. I would like to assure you that we at Royal Mail are constantly striving to ensure that our customers receive the level of service they have every right to expect. I hope that the action above resolves your enquiry and concludes this matter. However if you are dissatisfied with my response you can ask to have your case reviewed by the Postal Review Panel. They can be contacted by writing to FREEPOST Postal Review Panel or by email [email protected] m . Yours sincerely Alex Murrie Senior Customer Service Advisor * FREEPOST High Profile Case Unit If your depot refuses to give your parcel over after you have offered to pay the Customs fees only, take the name of the person who is holding your parcel, call the police so they can record the incident, prosecute the postal worker. I am making a complaint about OFT - they have replied once, I have to write to another department, then I will call in the Parliamentary Ombudsman.

Troll Rickyd knows full well that there is no choice when someone is sending a parcel from the US for instance. Part of Parcelforce is as a Universal Carrier - a parcel will automatically go through Parcelforce if sent via a country's Universal Postal service. We have two Royal Mail stooges on here - the truth is this: Thank you for your email 23 April to Mandy Talbot regarding the Royal Mail handling fee. As you are aware I have been asked to look into your case and respond directly to you. Firstly, please accept my apologies that it has been necessary for you to bring this matter to my attention. I fully appreciate how important it is for our customers to have confidence in our ability to provide a reliable service and it is always disappointing when a customer expresses dissatisfaction with any aspect of what we do. I should explain that we are obliged to release any item of mail if you elect to pay the VAT charge so by way of apology I have advised the Delivery Office concerned to waive the £8 Royal Mail handling fee altogether. If you wish to either collect your item or arrange a re-delivery we will only request payment of the VAT charge levied by Customs and Excise. I have also contacted the Regional Operations Director’s Office, which is responsible for the staff and services we provide in the London postcode sectors. All the staff serving in this area will be briefed on the correct process to follow for Customs & Excise fees. Again please accept my apologies for any inconvenience this matter has caused. I would like to assure you that we at Royal Mail are constantly striving to ensure that our customers receive the level of service they have every right to expect. I hope that the action above resolves your enquiry and concludes this matter. However if you are dissatisfied with my response you can ask to have your case reviewed by the Postal Review Panel. They can be contacted by writing to FREEPOST Postal Review Panel or by email [email protected] m . Yours sincerely Alex Murrie Senior Customer Service Advisor * FREEPOST High Profile Case Unit If your depot refuses to give your parcel over after you have offered to pay the Customs fees only, take the name of the person who is holding your parcel, call the police so they can record the incident, prosecute the postal worker. I am making a complaint about OFT - they have replied once, I have to write to another department, then I will call in the Parliamentary Ombudsman

We have two Royal Mail stooges on here - the truth is this: Thank you for your email 23 April to Mandy Talbot regarding the Royal Mail handling fee. As you are aware I have been asked to look into your case and respond directly to you. Firstly, please accept my apologies that it has been necessary for you to bring this matter to my attention. I fully appreciate how important it is for our customers to have confidence in our ability to provide a reliable service and it is always disappointing when a customer expresses dissatisfaction with any aspect of what we do. I should explain that we are obliged to release any item of mail if you elect to pay the VAT charge so by way of apology I have advised the Delivery Office concerned to waive the £8 Royal Mail handling fee altogether. If you wish to either collect your item or arrange a re-delivery we will only request payment of the VAT charge levied by Customs and Excise. I have also contacted the Regional Operations Director’s Office, which is responsible for the staff and services we provide in the London postcode sectors. All the staff serving in this area will be briefed on the correct process to follow for Customs & Excise fees. Again please accept my apologies for any inconvenience this matter has caused. I would like to assure you that we at Royal Mail are constantly striving to ensure that our customers receive the level of service they have every right to expect. I hope that the action above resolves your enquiry and concludes this matter. However if you are dissatisfied with my response you can ask to have your case reviewed by the Postal Review Panel. They can be contacted by writing to FREEPOST Postal Review Panel or by email [email protected] . Yours sincerely Alex Murrie Senior Customer Service Advisor * FREEPOST High Profile Case Unit If your depot refuses to give your parcel over after you have offered to pay the Customs fees only, take the name of the person who is holding your parcel, call the police so they can record the incident, prosecute the postal worker. I am making a complaint about OFT - they have replied once, I have to write to another department, then I will call in the Parliamentary Ombudsman.

My first post in 2007: The Parcelforce clearance fee is not illegal, the way they collect it is illegal according to section 104, 105, 83 and 84 of the Postal Services Act 2000: It has always been about the handling fee, you two have been 'confused', not me. Anyway - I'm glad you understand now, Royal Mail can't hold your parcel in lien for the handing fee.

Sooo.... it seems all the trolling you two have done amounts to nothing. I now have the email in my posession from Alex Murrie (Senior Customer Service Advisor) Royal Mail, they have finally admitted that they should not be holdiong the parcels in lien, you two must be a couple of halfwits not to have understood the law concerning this, or you are a couple of Royal Mail stooges: 'Firstly, please accept my apologies that it has been necessary for you to bring this matter to my attention. I fully appreciate how important it is for our customers to have confidence in our ability to provide a reliable service and it is always disappointing when a customer expresses dissatisfaction with any aspect of what we do. I should explain that we are obliged to release any item of mail if you elect to pay the VAT charge so by way of apology I have advised the Delivery Office concerned to waive the £8 Royal Mail handling fee altogether. If you wish to either collect your item or arrange a re-delivery we will only request payment of the VAT charge levied by Customs and Excise. I have also contacted the Regional Operations Director’s Office, which is responsible for the staff and services we provide in the London postcode sectors. All the staff serving in this area will be briefed on the correct process to follow for Customs & Excise fees. Again please accept my apologies for any inconvenience this matter has caused. I would like to assure you that we at Royal Mail are constantly striving to ensure that our customers receive the level of service they have every right to expect. I hope that the action above resolves your enquiry and concludes this matter. However if you are dissatisfied with my response you can ask to have your case reviewed by the Postal Review Panel.

The fact is that the charge is technically legal but cannot be enforced by holding your mail to ransom. Insist that your mail is given to you after payment of the Duty only. State that you dispute the handling charge and that you will call the police to register the name of the employee that is holding your parcel in lien. If the police are called, get the incident number from them, you will then be able to take the employee to court, they were breaking criminal law. The fact again is that Royal Mail will buckle before it goes to court as many of us have already discovered. RM will not allow this in court as it will set a precedent that they will have to abide by. Stick to your guns - don't pay the handling fee. This thread is dominated by trolls owned by Royal Mail: Posted on the thread I started in 2007 (Moneysupermarket.com) - there are many other posters that have not paid the fee: moneysupermarket.com | community | - Parcelforce Clearance Ransom Charge Dear tandym, Many thanks for your reply - much appreciated. I tried sending you a PM - but this forum does not seem to allow that! In any case, there's been an interesting turn of events here. After I emailed Mandy, she said she could not help but she DID pass my details on to a senior customer service rep. He just replied with: "...I should explain that we are obliged to release any item of mail if you elect to pay the VAT charge so by way of apology I have advised the Delivery Office concerned to waive the £8 Royal Mail handling fee altogether. If you wish to either collect your item or arrange a re-delivery we will only request payment of the VAT charge levied by Customs and Excise. I have also contacted the Regional Operations Director’s Office, which is responsible for the staff and services we provide in the London postcode sectors. All the staff serving in this area will be briefed on the correct process to follow for Customs & Excise fees. " Great! I was ready to go to court. I'm just very annoyed that Consumer Direct is STILL giving incorrect advice to customers - and when I called them today to give an update, they were sticking with the old story. They are STILL claiming that the charges CAN be bundled and that they are NOT required to release the parcel if you just choose to pay the VAT. And that is their specialised Royal Mail complaints department. I just do not want other customer in the same situation to get wrong advice and to stop fighting. Thanks to everyone here for their help! THIS SITE IS 'OWNED' BY ROYAL MAIL TROLLS, DON'T BELIEVE THEM.

The fact is that the charge is technically legal but cannot be enforced by holding your mail to ransom. Insist that your mail is given to you after payment of the Duty only. State that you dispute the handling charge and that you will call the police to register the name of the employee that is holding your parcel in lien. If the police are called, get the incident number from them, you will then be able to take the employee to court, they were breaking criminal law. The fact again is that Royal Mail will buckle before it goes to court as many of us have already discovered. RM will not allow this in court as it will set a precedent that they will have to abide by. Stick to your guns - don't pay the handling fee.

buzby & rickyd are both employees of Royal Mail, saying the charge is fair is totally ridiculous - the fact is that the charge is technically legal but cannot be enforced by holding your mail to ransom. Insist that your mail is given to you after payment of the Duty only. State that you dispute the handling charge and that you will call the police to register the name of the employee that is holding your parcel in lien. If the police are called, get the incident number from them, you will then be able to take the employee to court, they were breaking criminal law. That fact again is that Royal Mail will buckle before it goes to court as many of us have already discovered. RM will not allow this in court as it will set a precident that they will have to abide by. Stick to your guns - don't pay the handling fee.

I didn't skip paying duty - Royal Mail paid it on my behalf -

I don't receive parcels from abroad, I have only had the experience once in 2007 and refused to pay the handling fee. I phoned the Royal Mail legal department and they eventually caved in and let me have the parcel for nothing, I didn't even pay the Duty! I find it strange that you and some other trolls find it ok for a majority publicly owned company to continuously break the law when collecting their fee. That is my point and the point of many others that have succeeded in challenging the payment. If they want to hold a parcel in lien for their handling fee, then they should get the Government to change the law in their favour. I suggest that the postage you pay to have your parcel delivered from abroad should have all postal fees (including handling charges) paid at the post office. All (non-EU) parcels go through the same Customs handling procedure regardless of whether duty is imposed on them or not. Only those that have Duty applied are charged the handling fee, so it is a double punishment just because your parcel happens to have a value of £17 or over (roughly). It means that those with duty applied are paying for the handling fees of those that don't have it applied - an unfair system if you ask me. I believe you are signing on as different users, giving it full troll factor, a nut with a compulsive oposition to sense

Duh - yeh - but they hold it in lien even if you pay the Duty - we all know that by now.

barracad The letter was from 2007 as per my previous posts. The handling fee info has been put up since this action and in my opinion is excessive. This work used to be done by HMC employees and the Duty paid for it. I don't care about paying duty but the law states that they can't hold the parcel in lien for the handling fee - that is what this thread is about. You have the right to protest against that fee but Royal Mail don't allow you to. Unfortunately some people have taken the thread off at a tangent - we are talking about Royal Mail breaking the law as stated in section 104 105 & 106 of the Act - if you have anything that disproves they are breaking the law, please post giving your sources.

The letter below has a PDF attached to it which states that Parcel Force is a subsiduary of Royal Mail therefore covered by the Act as a Universal Postal Service. I cannot show you the letter for fear of prosecution but you have the contact details, phone up and confirm for yourself. Hi Mark, Please accept my apologies for the delay in getting back to you on this issue. I attach a letter confirming Postcomm's position in relation to this matter. Regards, Sean Sean O'Hara Deputy Director, Customer Protection Postcomm - the independent regulator for postal services Hercules House 6 Hercules Road LONDON SE1 7DB Tel: 020 7593 2190 mobile: 07770934461 www.psc.gov.uk This communication is confidential and may be privileged. If you are not the intended recipient you should not copy, forward, or disclose this communication or the information contained in it to any person, nor should you use them for any purpose. Disclosure may give rise to criminal proceedings under the Postal Services Act 2000. If you have received this communication in error please notify the sender as soon as possible and delete it from your system. Contact Info: P: 020 7593 2100 F: 020 7593 2142 E: [email protected] W: Postcomm - the Postal Services Commission - Postcomm

You only have to phone PostComm to confirm what I am saying - pay for the phone call - others have. If you want to be taken seriously don't post unsourced opinions, take the trouble to contact outside agencies and state your sources in your posts. I have stated my sources, giving names and telephone numbers on moneysupermarket.com. Trolls on here take an oposing view for the sake of it, but will not do the legwork involved in backing up their spurious statements.

"Parcelforce is a separate company within the Royal Mail Group and therefore it is not not classified as a universal carrier per se" You need to phone PostComm and find out for yourself, they penned the Act - Parcel Force is a private courier on one side of it's business, but it is also a Universal Service Provider locked in with Royal Mail. I have already checked this, I don't need to argue about it, phone up and check for yourself before posting any more twadle. If you can't be bothered to check outside agencies when I have already done so, then you are just as I have said previously to other twadle writers, a forum troll.

Postal Services Act 2000 (c. 26) - Statute Law Database I may seem abrupt - it is because I have had to thoroughly read the Act and have spoken and received emails from many people explaining it to me. Some people here seem to be confusing private couriers with the Universal Mail Service in the UK. The above part of the Act defines Royal Mail (and the Universal part of parcel Force) as the Universal Postal Service for this country. There is only one - Royal Mail. Some parts of the Act refer to private couriers also, but, we are concerned with the special case of Royal Mail only. If they bothered to contact outside agencies, which of course they won't because they prefer to write twadle instead, they would get the same answers as I did. Royal Mail and Parcel Force are breaking the law as I described with regard to them being the Universal Postal Service for the UK. Don't argue, back up your statements with facts from a horses mouth - like I did.

PostComm penned the Act which cover PF & Royal Mail in this instance: 2007 - It's all on moneysupermarket.com - I did my homework and am correct, I couldn't be bothered to format it for this site: I have been told yesterday by Sean O'Hara (Post Comm) that Royal Mail have not provided legislation that allows them to hold packets in lien for their clearance fees. PostComm is sympathetic with my view that our right to pay import duties directly to Customs has been taken away and is approaching Post Watch about an on-line payment system. It seems that Royal Mail are so desperate to cover their arses and not be found guilty until the last possible moment, they now want to see the original written notes of the relevant sections of the Postal Services Act 2000 to see if anything has been left out or misinterpreted. Their lawyers are clutching at straws. In my view, and with regard to the current situation where Royal Mail cannot provide evidence that they are holding packets in lien legally, they should notify all depot staff to hand over packets to disgruntled customers immediately, if they refuse to do this, they are putting their staff in danger of prosecution. Sean O'Hara has also told me the only way to enforce the Act is for me (or any other individual) to seek a criminal prosecution through the Crown Prosecution Service, I will be making my statement to the police on Tuesday 23rd October. I spoke to the legal department of H.M Customs yesterday (Friday) and the nice lady there said that as far as she knew, Parcelforce acted as agents for the public, delivering mail. She did not know of any agreement or law that excluded them from section 104 of the Postal Services Act and she knew of no 'agency' agreement with them that would allow Royal Mail to hold our parcels in lien. To make sure, she has passed it on to her policy department and they will be getting back to me Monday or Tuesday. I received this from C & E yesterday: From: Evans, Diane (Customs & International) Sent: 21 September 2007 15:46 To: Subject: Written enquiry regarding Postal services Dear M I have been asked to reply to your email below as I have Policy responsibility for the import of goods by post. You have asked about the delivery and collection of taxes payable on imported postal packets. I suspect the legislation you are seeking is contained in the Postal Packet (Customs and Excise) Regulations 1986 (SI 1986:260), in particular Regulation 15 which provides for the collection of duties and other taxes chargeable on goods imported in postal packets. Regulation 15(1) empowers the postal operator (Royal Mail) to demand payment of any duty or other sum due to the Commissioners of Revenue and Customs in respect of it, and pay any sum received to the Commissioners. Regulation 15(2) says if payment is not made of any duty so demanded then the postal operator may, with the agreement of the Commissioners, dispose of the goods as they see fit. Regulation 15(3) says if any amount demanded in accordance with paragraph (1) , but not paid, is an amount other than duty, the postal operator shall deliver the packet to customs and excise. In addition, Section 106 of the Postal Services Act would also seem to cover the situation. Section 106(1) says a postal operator may detain any postal packet if he suspects that it may contain 'relevant goods'. Section 106(2)(a) defines relevant goods as any goods chargeable with any duty charged on imported goods which has not been paid or secured. Finally, you refer to the provision of an invoice from Royal Mail; The Charge Label, which is adhered to the packet, is considered to be the invoice. I hope this clarifies the situation. Mrs Diane Evans Customs & International Control & Movement Team 7th Floor North Portcullis House Victoria Avenue Southend-on-Sea Essex SS2 6AL ********** I Replied: Dear Diane, Thank you for your email today, which I had not received. I note that the legislation you have supplied refers to 'demand payment of any duty or other sum due to the Commissioners of Revenue and Customs in respect of it', which indicates that the Parcelforce clearance fee is not covered. Would you please confirm that the Parcelforce clearance fee is not a charge required to be paid to the Commissioners of Revenue and Customs. I was willing to pay the Customs fee and had my money for the charge in hand when the police arrived. Although I tried to pay the Customs charge, the parcel was still held in lien for the Parcelforce clearance fee. The police phoned me last week to make a statement and want to take the matter forward, I have delayed proceedings to gather more information. The Postal Commission legal department are confused by the wording of paragraphs 104 and 105 of the Postal Services Act 2000. They are awaiting the return of the author of the Act from holiday, to clarify the matter. Thank you very much for your assistance. Kind regards, M ********** C & E Replied: Dear M The charge made by Parcelforce Worldwide is not paid to HMRC. It is levied by them as a contribution towards the cost of presenting the parcel to Customs, paying the duty and VAT on your behalf and collecting it from you. It is entirely separate from the duty and VAT charged by Revenue & Customs. All companies that act as couriers whether Royal Mail, Parcelforce or independent companies such as UPS, DHL etc. will make a similar charge. Regards Mrs Diane Evans Customs & International Control & Movement Team 7th Floor North Portcullis House Victoria Avenue Southend-on-Sea Essex SS2 6AL Tel: 01702 361989 Fax: 01702 361937 Soooo... The charge can be levied but a parcel cannot be held in lien for that charge. That is what this thread is about.

You have taken this posting right off track, deliberately in my opinion. You have stated nothing which has any relevance to this thread. You are a troll and I will ignore your posts from now on. I suggest others don't bite. Bye gez

I don't need to check again - you give me evidence to the contrary, I did my checking in 2007. We are not talking about private couriers - don't you understand the difference?

where'smyhair..... the problem is there are no running costs, all packages go through customs - some come out the other end with a duty ticket on them. At that stage there is no additional cost to Royal Mail. I have checked the procedure with HMRC. They are charging the fee for paying the Duty on our behalf and acting as a collector of that Duty. Our Government has given Royal Mail a cash cow and allowing it to break the law to collect it.

Yet again you are stating incorrectly. The postal agent is dependant on who pays the postage. If you pay postage for an item that is sent from abroad, you are the responsible party. Don't bother arguing until you check for yourself, I already have. The rest is irrelevant to this thread and is just a method of extending it to confuse, in my opinion.

I think what some are saying on here is: They should be able to charge a fee for paying the Duty on our behalf, even though that is not necessary. That fee can be anything they desire and the consumer should not be able to complain about it. They should be able to break the law which is supposed to regulate them to obtain the fee that they have imposed on us. What a strange World we are living in that some people think this is right