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Everything posted by rebel11

  1. Did you take any proof of previous payments for your previous travel on the TFL network? The TFL may have evidence from your friend reporting the card stolen, your defence should be' why was it reported 'stolen' shortly after you were caught using it? Why wasn't it reported 'stolen' during the month or so, that you were actually using it? I take it you are awaiting a letter or Summons from them? You need update the thread with what they decide to do. Then you can consider writing to them again for an out of court settlement, a long shot, but worth doing. You are co-opera
  2. Excellent, how did you make the payment, Credit Card or Debit Card?
  3. Someone who is unwell could perceive it as being 'threatening', the company aren't covering themselves in glory, they seem to be reacting to events instead of managing them, i.e. Occupational Health providing support.
  4. Scottish Power:- With an economy 7 meter you get cheaper electricity during the night. This may be controlled by a timer in the meter itself, a separate timer or a radio signal. The actual times of the off-peak period vary, but you'll always receive at least 7 hours in each period of 24 hours at the cheaper rate. Suppliers don't hold any information on the exact times of your meter, so the best way to establish the off-peak period is to look at your meter around the times shown below. Please note that the times on the meter are always set to GMT and don't change when the
  5. Just picked N-Power at random:- Economy 7 - cheaper electricity at night The Economy 7 cheaper rate period typically falls 7 hours between 10pm and 8.30am, but that period can vary across the country. Most variations depend on the type of meter you have, and what time of year it is (British Summer Time etc). The easiest way to find out your exact Economy 7 hours is to look at your meter. Meters can vary, so on some meters it will tell you the hours next to the meter or on it. For other meters you will need to take a note of your supply number which you can find on yo
  6. Hi bill If they've stated OH again, that is certainly something that needs to be followed through this time. Also contact the Regional Office of the union, see if they can help. Unions are hit and miss. Also their other sources of info and help :- http://www.mind.org.uk/for-business/mental-health-at-work/ Knowing what the employer should be doing is useful:- http://www.mind.org.uk/media/43719/EMPLOYERS_guide.pdf
  7. It sounds like it's an Online Tariff, managed online, so you would think that information should be provided online.
  8. 'Finding Nemo', a bit late on that.
  9. Hi bill If the Union Rep is unhelpful then contact the Regional Office and seek help directly from them. Are Occupational Health involved? If not that is a consideration. I don't think your daughter should fear the letters that they send. You could consider responding for her, stating that she has seen the doctor, she unwell and has been signed off until XXXXX and that you are happy to keep them updated with her progress if thats acceptable.
  10. You make very vaild points, you shouldn't have to hunt for that information. Write a Letter of Complaint, mark it as such. Explain what's happened (You have economy 7) , how they have let you down (they won't inform you of the times) and what you want them to do (tell you the times, this is basic information that is needed if you are to benefit from the product). Send it to:- Mr Vincent de Rivaz Chief Executive EDF Energy UK vincent.derivaz@edfenergy.com
  11. Hi FairnessGene Welcome to CAG You are on a Specific Tariff, check the Terms and Conditions of the Tariff, it should say. What's the split Day/Night?
  12. Write a letter to the General Manager, ask him for an update on the hours, plus any other questions you have. Send it Recorded Delivery.
  13. Hi jumpjet What does it say in your T & C's of employment? What did he say in August regarding the duration of the measure? I think your perfectly entitled to ask him the questions as it sounds like you have made consessions for the MD. http://www.adviceguide.org.uk/england/work_e/work_work_comes_to_an_end_e/work_redundancy_e/redundancy_pay.htm https://www.gov.uk/calculate-your-redundancy-pay
  14. Hi the_gooner Welcome to CAG Write a Formal Letter of Complaint mark it as such. Explain what's happened, how they have let you down and what you want them to do. Send it to :- Christopher McLain Head of Home Energy Services Home Energy Services HES isn't part of EON, although it sounds like they still want you to think they are. http://www.consumeractiongroup.co.uk...ght=eon+boiler You could also consider contacting Trading Standards through CAB.
  15. Hi benq Write a Formal Letter of Complaint, mark it as such. Explain what's happened (purchased TV, queued up for hours), how they have let you down (it's faulty, they won't replace) and what you want them to do (replace it, Send it to:- Mr Andy Street Managing Director John Lewis andy_street@johnlewis.co.uk The point being John Lewis said they had bargins, they invited you to queue for hours, you did so, you managed to get one of their bargins, but it doesn't work. Your mega disappointed.
  16. Keep the thread updated. https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure
  17. Hi Webbs How did you pay? Paypal, Credit Card or Debit Card? If you paid by Paypal, did your Paypal account have a 'zero' balance when you made the payment with Credit Card / Debit Card?
  18. Hi fmcb Welcome to CAG It sounds like the DWP are giving you the 'round around', losing forms etc. Clearly they shouldn't be doing that. You are doing everything you can, taking into consideration your various challenging illnesses. You've done enough running around. If possible avoid speaking to them over the phone. Write a Formal Letter of Complaint, mark it as such. Explain what's happened (as in your post), how they have let you down and what you want them to do. In the subject line write the following with the name of the delivery centre dealing with your claim,
  19. Hi 123NeilyB How did you pay for the TV in 2012? Credit Card?
  20. Hi cookerunit Welcome to CAG How did you order? How did you pay? Credit Card / Debit Card?
  21. There were some great keepers in the World Cup, you should have gone for one of them.
  22. Hi phatram It sounds like they are trying to Backbill. https://www.eonenergy.com/About-eon/how-we-service-our-customers/~/media/PDFs/About-Us/Codes-of-Practice/412-the-code-of-practice-for-accurate-bills-back-billing-for-domestic-customers.pdf Tell your daughter not to speak to them over the phone. All communications in writing, send Recorded Delivery. Use the following template to write to them:- http://www.adviceguide.org.uk/wales/consumer_w/consumer_energy_supply_e/consumer_energy_bills_e/consumer_problems_with_energy_bills_e/letter_to_an_energy_supplier_about_back
  23. Lebara are SIM cards on Pay As You Go tariff, your best bet is to get another SIM with a new phone number. If you carry on using the same SIM card it will keep on happening.
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