Hi JohnJordan

The following applies to online transactions:-

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/265898/consumer-contracts-information-cancellation-and-additional-payments-regulations-2013.pdf

You could write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.

Send it to:-

Mr Michael Sharp

Chief Executive

Debenhams

[email protected]

Did he provide details of his mitigating circumstances?

I think you need to deal with the 'matter in hand', you can deal with the contents of the letter later by complaining to the CEO of the rail company. If you can't settle the matter and it's heard by the court, I don't think the Judge will consider the contents of the letter at all.

Hi Accused

Welcome to CAG

Sounds like an overzealous security guard, you should definately complain. No doubt CCTV will back up your complaint.

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.

Point out that your family spends thousands of pounds at ASDA each year.

Send it to:-

Mr Andy Clarke

Chief Executive

ASDA UK

[email protected]

New thread created.

We lost again, not great.

The clearance was a great goal for LFC.

Once this gets resolved, you should write a Formal Letter of Complaint mark it as such.

Explain what's happened, how they have let you down and what you want them to do (maybe some vouchers as a gesture of goodwill).

Send the email to:-

Mr Sebastian James

Chief Executive

Dixons Carphone

[email protected] .uk

Keep checking every couple of days so the bank don't forget.

Hi all, quick update, I phoned the bank today, because the payment hasn't left yet they cannot issue a charge back at the moment, but they are now aware of my problem and will look into it for me.

 

Thanks for all your advice and I will keep updating as soon as I know.

Thank you to all, Sid.

£20M has been banded around.

problem is who know for sure whether something they have been sent is with them and which depot to call at. All an absolute shambles. The PE company walk away with a few hundered thousand and everyone else gets the problems.

Yep thanks, hope you had a great one too.

Start with £200, see how it goes from there.

Hello,

Hope you had a lovely Christmas?

 

How much more do you think I should ask for?? Half its original value? Half would be 174.50...

 

Cheers, N.

Hi lily

Welcome to CAG

It might be that you need to write to the TNT CEO in Italy, but I'm sure TNT UK can pass on your email.

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.

Email it to:-

Mr Nick Wells

Chief Executive

TNT Post

[email protected]

Let us know what he says.

City Link customers are being urged to collect parcels from depots on Monday.

The firm also said parcel depots would "remain open for a short period of time" to enable customers and intended recipients to collect their parcels.

Sky saying one million parcels still at their depots.

http://www.bbc.co.uk/news/business-30621884

Police called to home of Jan and Julia Tshabalala on

Christmas morning

• Relative and neighbour discovered couple's bodies in West Sussex house
  
• Their two children, who had disabilities, were not at home at the time
  
• Hours earlier the children had Christmas dinner with their parents
  
• Thought that the couple were found dead after an apparent suicide pact
  

http://www.dailymail.co.uk/news/article-2887735/Husband-wife-two-young-children-died-Christmas-morning-suicide-pact-deep-financial-trouble.html

If it's the first time it is very, very unlikely, almost zero per cent chance of going to jail. Correct on fare evasion, ran or walked, doesn't matter. They will issue a summons, don't worry about what they are going to do, you need to use every avenue to get an out of court settlement, write to them, lets see what they say.

It is very, very unlikely they will involve the police because of the amount involved.

Could ASDA choose to involve the police from this point on? Even after simply banning me and deeming it a civil matter. Especially if i do not comply with their (or their solicitor's) requests for money.

Silverfox and the team will provide further guidance shortly. They say all sorts of stuff to 'force' you to pay.

The manager repeated 3 or more times that they would be informing my university, and said that this was their company policy and how they handled every similar case. And that is would be the same if it was my employer, instead of an educational establishment like in this case.

Hi Lozarian

Welcome to CAG

Firstly clam down. All that is likely to happen is that Drydens will send you a load of speculative invoices. Under Data Protection rules they can't inform your university as that would be a breach of the Data Protection Principles. You won't have a criminal record as you haven't been arrested and processed through the legal system. When receive the speculative invoices just file them away. Update this thread.

Send another letter, ask them to reconsider, maybe send some medical evidence, a doctors letter showing that he has been under considerable stress and pressure because of his father-in-law and wife's illnessess. Send copies of the tickets. If it isn't resolved by the date of the hearing then he still has an opportunity on the day of the hearing, but lets not think about that at the moment. He has mitigating circumstances get the proof so they can see it's out of character, get a character reference as well.

Hi cardiff150508

You can consider writing to the company as you have the reference number. In your letter quote the Ref Number on the letter previously sent to you. An example of a letter can be found in post no.18 in the link below.

Amend it accordingly so you quote the correct railway regulation in the letter and that applies to your case. Don't copy the letter.Your letter needs to have more substance and be personalized to your particular case. Convey that your son regrets his actions and is apologetic.

Also send photocopies of your ticket purchases as proof that you pay and abide by railway regulations, this is very important.

Also add any mitigating cirumstances, i.e. his work/career, any health issues etc.

Send it Recorded Delivery.

Also don't mention any figures, let them come back to you with a figure.

http://www.consumeractiongroup.c o.uk...ly-travel-card

The matter can even be settled out of court on the day of the hearing.

You need to keep trying.

I'm not happy about that at all, but were not playing well, we can't expect too much at the moment. Enjoy it won't last long. Hehe.

Above Fulham at last!

 

Got very wet at Dean Court boxingday

Let us know what they say so we can provide further in put.

Thanks for this info, bank is closed now, I'll phone them first thing tomorrow. Fingers crossed

Contact your Card Provider, ask to carry out a Chargeback. Follow up by sending the amended template.

Do it as soon as possible. See if they can refund the total amount, explain what PC World have tried to do.

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

Send the following Recorded Delivery:-

http://www.which.co.uk/consumer-rights/action/letter-to-make-a-chargeback-claim-

Debit card unfortunately

Hi sid r

How did you pay for it? Credit Card or Debit Card?

Hi Gullyver

The best thing to do is start your own thread. What you describe is clearly 'unfair'.

Hi lizzielaw

Are there any similar complaints regarding Carpetright and wrong description of carpets the same as yours on the internet?

Thank you for the responses. I paid by credit card. I have been through the 'protection' that this is supposed to afford consumers. I have been told that I do no have a case because I have no evidence that this was not the same as the sample of carpet that I ordered from.

There are no records of the samples - my sister even tried by asking a shop in London. They could not be found. The manager of the store brought a sample from the roll from the warehouse to my house to show me that it was the same. He did not seem to realise that this was never in contention - of course it came from the roll - I had such offcuts myself.

I have dealt with 'ombudsman' before with other complaints and my experience is that they always side with the 'expert.'

I just find it quite extraordinary that the excuse finally given was that there was a natural variation in the colour' of sheeps' wool! To me it virtually admits that the carpet you see will not neccessarily be the same as the one you get.

Well Done Seeking.