Hi thanks for all the replies,have had a few things going on so have not been able to do anything as of yet but will send off a letter via recorded delivery on monday. So i guess im not the only one to have problems with these people,does not make you feel like you will get anywhere with them but i like a fight so bring it on.:cool:thanks. jjjem.

thanks for the quick response, yes o.k your right, so hard though as you seem to wait for weeks for them to actually manage to write a sodding letter. o.k so will write to them instead asking for a breakdown of chrges.:)ta

Wondering if any one can help. Have found out that since 2007 scottish power have been over charging me on my prepayment elec and gas. since last month i have been asking them for a break down of my payments i have made since then. two of thier agents told me it will be sent out but it never came. Phoned them today and had some snobby woman telling me that this is impossible.She can tell me the charges down the phone but not send them.:confused:they sent me a cheque today for no where near what i suspect they owe me so not banking that till i get to the bottom of this. so what im asking is... Im asking for a breakdown of what ive put in,each week how much and dates. also what tarriffs i was/am on. again cannot get them to do this...! also i was told they kept me on BG charges when i joined them as i used my card from BG and as this was my fault they can8). already told them that they obviously dont know what they are talking about,told them why thats not true aswell. Feed up and would appreciate your help.