I asked for some help on her a week or so ago, and am happy to say that I have fully paid Rossendales back for council tax. I rang the bailiff to tell them i had the cash, he said he would ring me back when he was in a position to take my card details and process it, he was out of the office. He rang back an hour later, to say Rossendales had put another £110 charge on the account, and that actually, on their system, there were 3 different amounts for the same bill, and the amount I had £450 odd pound was the very lowest. I argued this with Rossendales, who reluctantly wiped their extra charges and the debt was cleared (I have had a confirmation letter of this). Anyway, i was just looking at a breakdown of fees and wondering what is acceptable and what is not? They made one visit, and a WPO was signed by my foolish self. They then made a further visit to say I had breached my agreement with them by paying late (after looking into this, they have realised my payment was not in fact late!). Anyway, first time they attended, I have been charged: Starting debt: £303.97 Walking Possession: £12.00 Levy Fee: 33.00 Sch 5 Head H: 24.50 Then when they attended to tell me i had breached the agreement (no letter received first to declare this!) they have charged £110 for attendance/van fee. I have paid all these fees as i just want the people off my back, but as i am currently writing a complaints letter i just wanted to confirm this was all correct? I have had no earlier dealings with a bailiff company and so have NO idea what i'm looking at really! Thank you in advance for any feeback, and also for comments on my earlier post, you guys definately know how to stop people worrying so much! Jemma

Hi Looby Lou, Thank you so much for your reply! I was terrified of them coming in my house with 2 children under 4 here too! We have borrowed the money from DP's mum and dad and are going to pay them back in instalments. I did rather expect the bailiffs would have put us back on a payment plan, the one i spoke to on the phone this morning almost said as much, but we would both feel happier if the debt was out of their hands. Rossendales are now refusing to give me details of their complaints department as i have told them i would like to make a formal complaint. But, at least the bill will be paid by this afternoon! Thank you so much for taking the time to reply Jemma

Hi there! Thanks for the reply! I have received no funding as i'm only a college student, i don't start uni until next year. DP = darling partner, and he does receive esa i think thus we also receive council tax and housing benefit. I'm just more annoyed that we actually made the payment early, and yet it apparently didn't clear until 8 days later, this is the only debt we have and so we had no idea payments take this long to clear, nor were we told this. I'm hoping my lovely bank will extend my overdraft today and i will pay the bill with this, fingers crossed! I have had nothing but trouble with rossendales, their staff are rude and extremely unhelpful! Thank you for your reply anyway jemma

Hi, i'm hoping someone can help me! I owed around £345 in council tax (this has now gone up to over £450 with charges) and my account got passed to rossendales. A lady i thought to be very nice visited my home, and told me they could set up a payment plan blah blah blah, but to do this they needed my signature and a list with 6 of my items on. so me being naive signed it, i'm now aware this is a walking possesion order. Anyway, they asked me to pay £20 a month (as im a student and dp is on sick atm) by the 23rd of the month. I went into the bank on the 21st, and paid the £20 on a slip they had provided, which i have proof off. I received a letter at the start of the week stating i had paid late and to pay the full amount in 7 days or they were coming for my goods. Dp has been on the phone no end about it all, and rossendales are washing their hands, saying it can take up to a week to clear (although we werent told this) and thus this is our own fault, and theres nothing more we can do. The bailiff will not accept a payment plan and i really don't know what else to do! The council will not recall the debt either! Is there anything i can do, as we simply can't get that sort of money together, we have 2 children, and dp is shortly to undergo surgery so is out of work. Any advice will be greatly appreciated Thank you, Jemma