Could anyone help me to understand why Barclays refused to increased my OD level from just £250 to £1000 as I requested (even though I didn’t want it but I applied as a testing) ? I have been with Barclays for about 4 years now and haven’t seen any single ‘Pre approved offer’ on my internet banking page. I send my full monthly salary to this account and do over 75% of transaction via this account. I never used my OD for about 2 years time. My credit score is 947 (Good) and credit report is clear (I do check my report with Experian credit expert always). Few months ago I have logged a complaint saying that I have not been received any Pre approved facilities from Barclays then they have replied me saying that there is no issue with my account and it is always possible for me to go for a credit facility if I wish to do so (even though nothing has appeared as Pre-approved) Last Saturday I visited the bank branch and asked customer adviser to apply for further OD facility (She warned me but I wanted to do because for testing propose), unfortunately within less than 2 minutes time she told me that bank has refused to increased due to my credit situation. I argued her but she pointed me that there should be an issue in my credit report. Looking at credit report it is fine and also have a good score. Now I am frustrated and don’t know what to do with this??? I would highly appreciate if someone can advise me how I can find out what criteria caused bank to refuse my OD request?? Thanks in advance.

Its a handy phone, I like it. But only problem is battery life. It last within 3 days and another problem is getting heat within 15-20 minutes if you make a continues call. Any comments??

I just recived my new E71 toy. still charging. Thanks for all your advices.

Below is solution email I got from 3 execurtive office.... But I don't know why they added £2.00 Video pack ?? What is the advantage of having it for daytoday use?? Thank you for your recent correspondence and telephone call, during which you highlighted your concerns regarding an error in delivery of your handset, following your call to renew your contract with 3. Please accept my apologies for any difficulties you may have experienced during your recent dealings with us. With regards to the customer service difficulties you have experienced, please be assured that your feedback is very important to us. The information you have provided will be matched up with the notes on your account, in order to facilitate a full investigation into this matter. The findings of this investigation will be escalated to management, where the conclusions will be cascaded to the appropriate individuals. As discussed, a replacement Nokia E71 handset will be delivered by courier to: - 21 (Address), on Friday 9th October 2009. You will remain on your previously agreed Price Plan of Mix and Match 500, with a £2.00 Video Pack, meaning a monthly line rental of £20.00, provided you stay within your inclusive allowance of units. This 18 month contract will commence on 2nd November 2009 and will reach its minimum term end date on 1st May 2011. Should you require any further assistance with this matter, please call me at the Executive Office on 08707 330295. Our business hours are Monday to Friday, 9am until 6.30pm. Once again, thank you for bringing your concerns to my attention and I trust that my actions will meet with your approval. Yours sincerely,

Yes, It was one of my previous address. Good news is Executive office just gave me a call and made a long apology regarding this incident and accepted that happened due to 3 mobile internal miscommunication. Further he promised me to deliver the handset by tomorrow to my current address. Then I ask whether its possible to cancel the upgrade , so he also accepted it and gave me that cancellation option as well. Then I asked for a different handset (E71) WHICH IS BIT EXPENSIVE THAT e63. Surprisingly he agreed to that option as well under same price plan. Then I agreed to accept E71 with same price plan as I upgraded last week. This issue gave me a better result at the end. He was very polite and very helpful to sort out this issue. I’ll update you when I receive the handset tomorrow (hopefullyJ)

Today I got my upgraded contract documents from 3 mobile to my correct address but still no response abt the handset. Just few minutes before i contacted execurtive office and they said they got address as No 94 (wrongly dilivered address), then how come 3 mobile send contract documents to my correct address? are they trying to fool me? Then they passed my call to diffrent department and one representative told me tthat they will get back to me before 3pm today.

Thanx buzby, i will wait until execurtive office reply for few days and will see. Thanks for your valuable points in this regard.

My initial contract is about to end by 1st Nov 09, so what is the notice perioed if I can go back to the original ?? if it is 30day, no point of going back to the original...

Do i need to stop direct debit as a part of putting pressure on??

Thanks Buzby. so then best thing is to wait until they finish noted investigation as they said??

what is the possibility of canceling this new upgarade even they are conducting an investigation? If it is 14 days then is it count from contract start date (even i haven't recived my handset or any paper)??

Yes totaly diffrent address around 30 miles away.

Hi all, I just recived the below reply from Executive Office....... But my question is why they can not satisfy the customer first and then do what ever investigate that they want as a internal matter?? Dear Mr Premaratne, Ref: 8156963 Thank you for your recent communication, highlighting your concerns. I would like to confirm that the Executive Office is currently investigating the issues you have raised and you will be contacted within 4 working days to discuss the results of their findings. In this interim period, should you wish to comment further on the issues raised, please call the Executive Office on 08707 330 295, between 9am and 6.30pm, Monday to Friday. Once again, thank you for bringing this matter to our attention and for your continued patience, during our ongoing investigations. Yours sincerely Keri King Executive Office Administrator Executive Office, 3 DIRECT LINE (+44) 08707 330 295

This happend to me 5 days before. I upgraded my contract with new handset but they have sent it to a one of my previous address. When I contacted 3 customer services, their answer is that 'you need to wait until we finish our investigation on this issue and we are unable to issue your handset until we finish that investigation'. This is totally unacceptable and frustrating as a customer becouse it was not my fault but 3 mobile it self. Yesterday I send the below email to [email protected] and CC to [email protected], [email protected], [email protected], [email protected] but no one has acknowledge me as yet. Hi All, My 3 Mobile Number: XXXXXXX 3 Mobile Account No: XXXXXXXX Initial Contract Start Date : 01 MAY 2008 Initial Contract End Date : 01 NOV 2009 Initial Contract Duration : 18 months Billing Address : XXXXXXXX, England. Currently I am a 3 mobile customer and I have been with 3 mobile for 17 months until I contacted 3 mobile customer services department for my optional upgrade to a new contract with a new handset. I have finalised my new upgrade with customer services on last 30th September 2009 and they promised me to deliver the hand set with next day delivery. Then I was impressed to see my new hand set and went back home following day after office but heard that nothing has delivered. My wife was at home all the day waiting for the delivery. Finally around 7pm I contacted 3 mobile customer services for verification. I was surprised because customer service representative told me that they have successfully delivered the mobile phone to No 94, XXXXXXXXXXX address. Then he further said that they have actually delivered to No 92, XXXXXXXX, XXXX, address due to no one was available at No 94, address. I clearly told them that my billing address and physically living address is No 21, xxxxxxxx and all 3 mobile correspondents are delivered to my said billing address. For more information, I told him that my initial contract was started (1st May 2008) and handset was delivered to one of my previous address No. 44, xxxxxxxxx. During last 18 months period I had to move 4 different addresses including that wrongly delivered address (94, xxxxxx) due to my job requirements. But always I have correctly changed my billing and all other correspondent address to my current address when I was moved. I explained him (3 mobile customer services representative who explained me the situation from India) that it was not my fault but 3 mobile delivery system faults to send my new hand set to a different address. I questioned him that always when I contact the customer service they check my date of birth and post code before they start any conversation then how come you have delivered it to a different address? He said they need to investigate the situation and until they get the handset back to them they can not send me a handset under new upgraded contract. I was furious and frustrated with that answer as it wasn’t my fault but 3 mobile it self. I have argued about an hour but his answer has not changed. Then he transferred that call to another representative and he also given me the same answer with a tough tone saying that ‘If you need handset then you have to wait until our investigation finished.’ This is totally unacceptable I am so disappointed with 3 mobile customer service on this issue which is totally due to out of my control and due to 3 mobile internal itself. Now it is over 96 hours (4 days) gone but no one has atleast contacted me over this issue to give any single word from 3 mobile end. I have been with 3 mobile for over 17 months but today I am totally frustrated and unhappy about 3 mobile customer service. Thank you and kind regards,