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alexrose1uk

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About alexrose1uk

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  1. Update: Barclays have advised that unfortunately as the contract obligates SCS to supply materials and not fit said materials (regardless of if they supply the fitter), then in this case Section 75 cannot be used. That said, what Barclays are doing is taking this down as an official complaint and are going to send it to SCS themselves. They have advised once issued then SCS have 40 days in which to respond. If they do not, or do not respond satisfactorily, then I will have the option of taking this to the ombudsman who would be able to investigate the wider case more thoroughly. So l
  2. I did wonder if that was the case, SCS are hiding behind the contract which basically absolves them of all responsibility if it goes wrong, however that doesn't strike me as right. Regardless of whether I had to pay the contractor direct, this was still a service organised by them. The downside is they can't replace themselves, as they don't have anything my wife wants, and as the vinyl needs replaced, the carpet will be going as well, which they argue has now been resolved (yes but it wasnt for over a year, and its still connected with the vinyl) I do have some photos, which I have
  3. Hi Guys, Hope you can give us a little advise. We moved into our property December 2013, and went with SCS, they organised the fitter as seems to generally be the case and all was well. Or that's what we thought up until fit. The fitter did a very, very poor job, and we've been working with SCS to try and get this resolved for over 2 years. The original fitter came again out once shortly after the original visit, repaired a few issues and tried to fob us off saying let it lie and it'll sort itself out, as time went by more and more flaws became glaringly o
  4. Sorry I do appreciate this has also been posted under the online stores section but Im getting incredibly stressed by the whole procedure and it's absolutely doing my proverbial head in, so any help and advice would be appreciated Without wanting to go too techy on people, I bought a laptop from Alienware approximately 2 months ago. The laptop was fine for about 2-3 weeks before one of the parts developed a fault, rendering the laptop unusable (less than 30 days after arrival of the goods, and quite possibly within 30 days of ordering the goods, the goods took about 1 1/2 weeks to come).
  5. Without wanting to go too techy on people, I bought a laptop from Alienware approximately 2 months ago. The laptop was fine for about 2-3 weeks before one of the parts developed a fault, rendering the laptop unusable. Customer service was appalling and it took 3-4 weeks for the replacement part to come out to myself, despite initial promises of less than a week and various other hassle I had with them. When the parts arrived, it turned out they had sent faulty parts, which I was less than happy with. I was unhappy, but aware that under SOGA I was required to let them attempt to repair the
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