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Herron1234

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About Herron1234

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  1. A copy of the letter to the FLA: Finance & Leasing Association Imperial House 15-19 Kingsway London WC2B 6UN Xx/xx/xxxx For the attention of xx, Code Complaints Administrator Dear xx, Your Reference: xx GE Account No: xx My Reference: xx Thank you for your letter dated xx/xx/xxxx. I am very grateful for your assistance in this matter. It is regrettable that it took a complaint to the FLA before GE Money decided to adopt a more conciliatory attitude, one closer in line to that suggested by the House of Commons Tr
  2. Well what do you know! Sometimes it is very nice to be proved wrong. I received two letters in today’s post. One, dated the 23rd October, was from GE Money saying that they had received correspondence from the Finance and Leasing Association (FLA) and that they had written to the FLA to accept our payment proposal. This will be reviewed in six months time. The second, dated the 29th October, was from the FLA giving the same information and included a copy of GE Money’s letter to them. GE’s letter was obviously written in an office downwind of a farm, the smell of bull**** is all
  3. Good! Just for a laugh while I wait for a response, here is the letter I sent to GE: GE Money Home Finance 53-61 College Road Harrow Middlesex HA1 1FB Date Dear Sirs, Account number xxxx I am writing in relation to a number of requests you have made for our new telephone number in order to update your records. As I have stated a number of times in my correspondence with you, I do not wish to discuss my financial affairs over an insecure telephone line with someone whom I do not know. I also wish to keep all contact between GE Money and
  4. Will do. The telephone number that GE have for us is an old one and I have refused to give them an updated one. I have told them several times that I will not discuss my financial affairs over an insecure telephone line with someone I do not know personally. However, if they wish to give me a named person and supply their full details, such as home address, date of birth, National Insurance Number, mother's maiden name, financial history and a signed consent form to carry out credit searches, then once I had completed my own checks on that person, I would consider discussing matters over
  5. Thanks Jansus, a very interesting article and I will do some more research into it. I keep copies of everything, including scraps of paper with scribbled notes of telephone calls, and I have nothing relating to IDDs and KFIs. The loan was taken out in 2003, so I am not sure what regulations were inforce at that time; I will try and find out. Cheers, Herron
  6. Likewise! However, judging by what has been posted on this and other threads, it would appear that GE only do things when challenged and only then with ill will and bad grace. One question for any GE staff member on this board; I was told once that the pay and bonuses of staff in the collections department of GE is based on the amount of arrears/money they bring in from customers. The more they collect, the more they get in pay and bonuses. I did not believe it when I was told, but from what I have experienced and what I have read on these threads, now I am not so sure. Is it true?
  7. Thanks! I received a reply from them this afternoon, so I at least know they have received my complaint. They say they have passed my complaint onto GE and if I have heard nothing from them within 3 weeks, contact the FLA again. I am not expecting much from the FLA, but I will need to show a Court that I have tried to reach an agreement and that I have followed the correct procedures; Judges like 'correct procedures' and because the 'correct procedures' were not followed, have in the past ruled out vital and important evidence that showed the ****** in the dock did commit the crime
  8. I was reading through all the correspondence with GE Money when I notice something I had missed previously. According to one of the letters sent to me, we have an ‘unregulated’ loan and if we wish to complain further we should contact the Finance & Leasing Association (FLA). I have no direct knowledge of this association, but from their website, I gather they are a trade body. This probably means they are totally focused on looking after the interests of their members, rather than ensuring their members adhere to their code of practice. This caused me to have a bit of a rethink as we have
  9. Hello, Yes we did, but it took another 4 weeks from their letter saying they would send a cheque to it actually arriving. Regards, Herron
  10. Hello! What a brilliant thread, thank you! I was just about to go to bed when I found it and here I am, still reading it. I have started my own thread, ( http://www.consumeractiongroup.co.uk/forum/mortgages-secured-loans/222548-ge-money-another-problem.html ) but basically, I have a second mortgage with GE Money, became ill, reduced 3 months payments, got better, went back to work and increased the payment to the full amount plus a sum to start paying off the arrears of about £900. All this was agreed over the telephone with GE Money. Some months later we received a letter from
  11. Hello, I have just come across this thread and realised how similar it is with what is happening with my secured loan with GE Money. I have written to GE Money to ask them to justify their increase in rates; they just ignored the letter. I am sure some of the more experienced on this site will be able to give us an idea of where we can take our complaints and the likelihood of actually getting somewhere? I know our MPs tend not to get involved with disputes between their constituents and commercial companies, but these are financial institutions and the financial industry has b
  12. I forgot to mention that when the unsecured loan was cleared, I forgot to cancel the Standing Order and an extra month's payment was made in error. GE Money never said a word about that, so after a while I wrote to them. They ignored my first letter asking for a refund of the extra payment, acknowledged the second and said they would send me a cheque within 21 days (?). 21 days came and went with no cheque arriving, so I wrote again. GE eventually responded to say that, due to ‘an administrative oversight’, they had transferred the excess payment on the completed loan to the arrears o
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