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  1. We’re keen to get to the bottom of this but have been unable to pinpoint who the customer is. We’d be grateful if you could contact our Customer Care Team on 0800 8401846 so that we can look into this immediately. Yours, Andy Nash, Operations Director.
  2. I’m sorry to hear about your experience and I’d like the opportunity to get to the bottom of what the problem was. Please email me directly at [email protected] -quoting CF002 - with details of your experience and we will conduct an investigation into what happened. Regards, Andy Nash, Operations Director
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