Gosh, had a quick read through the Single premium PPI Q&A this is going to take me some time I think. So just thought I would grab the accounts for the other business that was less complicated. I can see from statements that yes the letter is correct in the fact that the statement shows 9th September 2004 insurance for £1832.48 going out. It also shows an arrangement fee for £375 going out. The total loan amount going in is £27207.48. These seem very odd amounts to me. The repayment each month is £584.80 So I was trying to work out how much of the monthly payment is for PPI which I think is about £39.38, but with such odd amounts its making the exact calculations a little tricky. I then flicked through the other bits of paper in the statements and found, A sheet that just had, Interest rates which apply on 7th September 05 stating Fixed rate loan 0.87% pm, don't really know what thats all about. Have also seen that I have lots os sheets of paper that have = rates for Band A Overdraft 0.85% pm and other sheets for other dates 0.92% pm and various in-between, however the Unauthorised Overdraft amount seems to always be 2.00%pm. How would I then work out if the PPI caused me to use the overdraft and incurred me interest here as well. The bank break down on this business is Refund of premiums £920.11 Interest attracted by these £419.06 Early Settlement difference £431.34 Interest at 8% £1105.24 Basic rate tax deduction on 8% -£221.05 Total £2654.70 In way of explanation they say I took the loan out £27207.48 on 9th September they say £1832.48 was for PPI. When I closed the loan early on 18th July 2007 a partial refund of my leftover PPI premium was paid to me on 16th July 2007 and was £481.03. I can see from the bank statements I have lots of bank charges for both authorised and unauthorised borrowing so not sure how to work through this. Will definitely pay the £10 to the bank for the DSAR but in the mean time I think I would like to have a go at sorting through the statements for this business as its a shorter time scale, I will be able to find the statements and it should be more straight forward with just one loan PPI and no other PPI on anything else.

Well I have probably all the bank statements already as they went to the accountant and I then have to keep all the accounts for years (being self employed). Having said that it would be easier to just pay the £10 than to route through years of accounts to find statements. I have to admit I really do not understand this PPI thing. What I can gather so far is that I have paid PPI premiums, I believe this was added to the loan up front, therefore I would have paid interest for the PPI because it was added to the loan that I paid interest on. So I am assuming if i can some how work out how much of the payment each month was for the PPI (interest/premium) I would be able to work out what the balance on my account would have been if it had not been added. And then I would have to work out how much interest I was charged for using the overdraft for the amount the PPI increased the overdraft by. But having said all that, they also tell me that I had PPI on my Overdraft and I have no idea how that was worked out. They have just said I paid premiums of £220.50 and that they will pay me interest of 8% on that.But then they are going to tax that 8% and send it to the tax man, despite the fact I am not working or paying tax It all seems very complicated, far more so that the very simple workings out they have given me that goes like this; Overdraft Refund of premiums £220.50 Interest at 8% £147.12 Basic rate tax deduction on 8% interest -£29.42 Total £338.20 Loan 1 Refund of premiums £94.41 Interest attracted by these £15.59 Interest at 8% £78.06 Basic rate tax deduction on 8% -£15.61 Total £172.45 Loan 2 Refund of Premiums £121.89 Interest attracted by these £42.09 Interest at 8% £112.87 Basic rate tax deduction on 8% -£22.57 Total £254.28 Loan 3 Refund of premiums £147.32 Interest attracted by these £37.05 Early Settlement difference £11.24 Interest at 8% £124.96 Basic rate tax deduction on8% interest -£24.99 Total £295.58 Loan 4 (this one they tried to add it on but I spotted it, what a carry on that caused at the time) Additional interest only Refund of premiums £0.00 Early Settlement difference £1255.68 Interest at 8% £593.99 Basic rate tax deduction on 8% interest -£118.80 Total £1730.87 None of the above means anything to me, which is why I said they could have plucked it out of the sky for all I know. Does this seem a normal breakdown with no dates etc.

Hi, Would that be the same as the DSAR that they have suggested and sent me a form to fill out for. It would appear they want the £10 for each account? If I go down that route what am I looking for when I get it (have no idea what information it will give me). surely it doesn't provide all bank statements interest, charges etc, or does it?

Hi, I was recently contacted by Lloyds to tell me I may have been miss old PPI on my business account. In deed I would have been as I have never knowingly had PPI due to being self employed and believing it wouldn't cover me. I also asked them to look at another business account I had with them. I had two separate businesses. The first Business (lets call it T) account it appears they managed to add it to 3 loans, therefore I believe it impacted on every loan that was replacing the last. As well as adding PPI to its overdraft. I have been offered £2791.38 settlement but no one can give me evidence of where this came from as I would need to pay £10 for them to get it from the archives! The letter breaks down amounts for each account but doesn't even give a date the loans were taken out. The second business (lets call it C) it turns out also had PPI added to a loan. This time they are able to tell me the exact date and I can check my statement and see it going out. This was 9th September 2004. This business account was settled (due to closure of the business) and a partial refund was refunded 16th July 2007. The total they are offering on this account is £2654.70, in my opinion suspiciously similar to the offer made on the account mentioned above. The first business (T) I sold a few years back so no longer have either of these accounts now. Firstly, the bank are fully aware I have no paperwork, insurance policy for these PPI insurances, as I had no idea I ever had them. Therefore as I said to them, they could be plucking figures out of the sky for all I know. Secondly, surely the PPI could have impacted on any charges I received in the current accounts of these businesses for using an overdraft facility? Regards the first business account (T) I have contacted the financial ombudsman and sent them the information as, a)I was really not happy that I was expected to pay £10 to get information I should have been supplied in the first place. b) When I phoned Lloyds they couldn't tell me how they came to the figures supplied, after a lot of going round in circles the only thing they could say was that they asked the insurance company! So My real question is a) Regarding the second © business account Loan, which they have supplied more information on, could it have impacted on the business account and so can I claim charges on the overdraft? b) Can I rely on the Financial ombudsman to get to the bottom of the First (T) Businesses PPI that was added to three loans and an overdraft? Sorry for such a long post but do not want to be ripped off and surprise surprise do not trust the banks!!!

Thank you for your advice, yes I am sending cheques to MBNA, I figured that if i just continued to pay them then I have not accepted that I owe moorcroft or anyone else any money (which I don't, my debt is with MBNA). If they choose to cash the cheques and pass that on to someone else thats up to them. Since my hysterical outburst to chap at moorcroft I have received a letter from them today stating, Thank you for contacting us to discuss your account, we would confirm that we are prepared to accept your offer of monthly payments of £1. Interesting considering I didn't contact them and only stated I was paying MBNA, so they should take it up with them!!!!!Never mentioned how much I was paying. So should I send the CCA to MBNA, Moorcroft or Arrow Global. In the mean time I plan to continue to send the payments to MBNA. I thought that MBNA were responsible for any harassment from any third party due to the fact my debt was with them in the first place. I would like to send them another letter of complaint if only to cause them more work and agro. Did they need my permission to give all my details to another company and can I find out how much they sold my debt for? All help very gratefully received.

After many years of having 2 x credit cards with MBNA I started a second business that failed leaving me in huge debt. A couple of years later I sold my other business wanting to get out as the recession was hitting. I continued to pay the credit cards for as long as possible but what with my Husband being made redundant I soon ran out of money. With three children to care for I came to an arrangement to pay MBNA each month £1 towards each credit card. In August this year I was diagnosed with cancer and I have to admit I didn't pay the £1 to MBNA (mind was elsewhere). Since then however I paid the outstanding months and have gone back to paying £1 a month to each account. It appears that around December time MBNA sold my debt to moorgate who then passed it to Arrow Global who now have Moorcroft harassing me. I contacted MBNA explaining my illness, I continue to send them the £1 cheques each month which they continue to cash, I have sent a letter of complaint explaining I did not give them permission to sell my debt or give my details to a third party. Also complained about moorcroft phoning me despite my request to only be contacted in writing and told them to stop moorcroft harassing me. Response was they were not responsible for moorcrofts actions and that they have a right to sell my debt. These credit cards were taken out around 1998 maybe a year or so before. Previously solicitors had told me that the debt was not enforceable (although I understand this is very complex) As the original debt was with MBNA, are they responsible for the way in which moorcroft continue to harass me? Is there any paper work I should be asking for that entitles them to sell my debt? Can I find out how much they sold my debt for (then I would know what I am up against). As I am continuing to send the cheques for £1 each month as agreed can they take me to court and continue to send me threatening letters? I have no income other than the child benefit, we have been receiving council tax benefit and money is very tight on my husbands income. I do not speak to these people on the phone and today I lost it with the chap who phoned me, Told him he was not to phone me, I would report him, that my debt was with MBNA not him, I was continuing to pay MBNA so he should take it up with them and that he didn't have cancer I did. At that point I slammed down the phone in quite a hysterical state by this time. The bottom line is, I just cant cope with this on top of everything else I have been through the last few months, I am very depressed as it is and really struggle to get through a day without bursting into tears (due to my illness). I am desperate for someone to let me know what my rights are and whether just ignoring these people and continuing to send the monthly payments as I have been doing is sufficient.

Hi, I am at my wits end. My husbands employers have changed his commission structure and now his on target earnings are down £9000 a year. He started with this company in September after leaving another company that did exactly the same thing to him last year. In the car industry lots of new cars are sold in March each year, so last year the company back dated a new commission structure to include March (commission is always paid a month in arrears) and the new employer this year decided to bring in a new commission structure last month (January) and has already started using it although my husband complained. Obviously they want to cut their wage bill for the month their employees are likely to earn the most. No doubt, like with the previous company they will change it again and dangle a larger carrot during the quieter months of the year when it is not possible to hit targets. We are currently taking the employer from last year to an employment tribunal as they also never paid the guarantee they promised for three months. This is not going well as we are lacking paper evidence. My Husband complained to his manager and was told it would be looked in to and rectified, now as all complaints were verbal they just deny all knowledge. So this brings me to my current problem, we do not want to be in the same position again with the current employer, what should my husband do and what are his rights? Further more having been married to my husband for nearly 20 years, I have seen this sort of thing happen time and time again (I do wish he wouldn't work in sales!) how can I get someone to look into the rights of those working on commission, and the effect commission based pay has on families. Most commission based employment equates to a couple of good months commission with the rest of the year resulting in accumulating bank charges as you can't meet the bills. Further more you never know what you are going to bring home and budgeting is just impossible.

Hi, I am just begining to look into this, I am not sure that the mortgage sent out new terms and conditions when the fixed rate last ended early this year

I want to move house, If the mortgage company we are using at present will not move our mortgage to new house after doing a new credit check can they charge the early settlement penalty of over £9000 as they would be forcing us to change mortgage companies. Lady on phone informed me today that if they refused mortgage for the same amount on new house It would not affect my present mortgage on our present house! So they have the power to stop us moving house or leave us with no option but to pay them £9000 pound (easy profit for them) Surely they could decline just to make easy money. I am not wanting to borrow any more just want same mortgage moved to new house and the mortgage would still be under 50% of the house value. Any advice as to whether this penalty is enforceable if they decline to move it.