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Smica

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About Smica

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  1. Thank you so much for helping with this. It's been really helpful in making things easier to deal with.
  2. When I spoke to Talk Talk, they did admit to making a mistake in the tariff they put us on. They said they should have put us on the cheaper tariff, but the home-moving department made an error by omission. But given different people say different things, it's hard to say. It's getting the credit due that is the problem. They keep coming up with excuses and rebuttals, despite earlier admitting to being wrong.
  3. Well, it was around the mid of the month, the 13th of August, to be precise. And we didnt receive anything in the post or via email. Here is the thing: Before we switch addresses, we were charged the sheaper rates. Then, we moved and the rates went higher. Then, suddenly, on the 13th of August, the rates fell again. That is why I think something is wrong.
  4. I would have agreed to the 60 min limit and all those T&Cs, but my husband looked closely at the bill, and it turns out that in the one bill, half my calls are at the higher rate, and the other half are at the lower rate. So, their billing system has messed up here, and we intend to contest it.
  5. I have made international calls of over 70 mins before, at my previous address, when with Talk Talk... and all they did was charge me the lower rates for those. So, given there wasnt a problem earlier, I see no reason why there is one now.
  6. My husband and I were contacted by Talk Talk a few months ago, and having liked their offer, we moved from BT to their services for our home phone. As my parents live overseas, I opted to pay 99 pence a month for cheap international calls. We recently moved houses, and asked Talk Talk to transfer our line over, which they did, except they did not activate the lower international call rate feature. Two weeks ago, our phone line was barred, and on calling them, we were told our bill was £700. This alarmed me, but it seems it was because of high international calls. I was then informed that Talk
  7. Thanks a lot.. any help wud be great...
  8. My husband and I were contacted by Talk Talk a few months ago, and having liked their offer, we moved from BT to their services for our home phone. As my parents live overseas, I opted to pay 99 pence a month for cheap international calls. We recently moved houses, and asked Talk Talk to transfer our line over, which they did, except they did not activate the lower international call rate feature. Two weeks ago, our phone line was barred, and on calling them, we were told our bill was £700. This alarmed me, but it seems it was because of high international calls. I was then informed that Talk
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