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  1. Also meant to add the daughter wants receipts for all items required to complete the job i.e receipts of purchases made by son in law for turf etc, surely she realises this will not take into account labour costs? Plus it took this woman 4 months after the job had been completed to decide she didn't really like the 35mm turf she had decided upon! At the point of completion she stated she was happy with the job and paid by cheque. I am 100% behind consumer rights ( hence me being aware of this forum,) but surely her wrong choice doesn't mean the work man should be penalised and potentially suffer detriment to their business?
  2. Many thanks for your informative reply and for taking the time to respond, very much appreciated. The voice mail referred to expired , thus unfortunately did get 'deleted' from mobile At the time this all began I did advise son in law NOT to lose the voice mail,however, he didn't realise that it would expire. The daughter is now requesting to know if son in law a member of any Trade Association and the name of it. So unfair if she is attempting to impair his reputation as he has had no previous complaints, in fact quite the opposite. I also suggested writing directly to the mother rather than her daughter however, she states her mother is too distressed to deal with it!!!
  3. Sorry HB you are correct it is the same problem. Forgot I had previously requested help with this. Just reading through advice offered. Unfortunately the damning voice mail expired and my son in law no longer has it. I understand this was crucial to any defence but I understand there is no way to retrieve expired rather than deleted voice mails
  4. Unsure if this post is in the correct place, hopefully admin will help if not. My son in law has been accused of poor work by a customer. In short... He completed laying of artificial grass on the customers front lawn, this she was satisfied with and requsted the same for rear garden, however decided she wanted 35mm turf. This was completed to her satisfaction , however, a few days later she called my son in law and said she was not happy with her decision to have the longer turf, she apologised for this and stated she realised it was her own fault. My son in law offered to redo the work, at customers cost, using the shorter turf she had in her front garden, Subsequently her daughter has written stating the work was not up to standard, a receipt had not been provided, ( one was offered and refused,) plus threatening legal action. Any ideas how we may proceed in this, I am compiling a letter for my son in law to refute all claims but wondered how he stood legally? My son in law is a small businessman, by no means wealthy, this is not a large business!! He is a self employed landscaper, has had no previous complaints and is extremely distressed by this matter. He has a young family of 3, a mortgage and cannot afford legal fees nor loss of business. Many thanks in advance for any help or advice in this matter.
  5. Many thanks, will include the above in the letter.
  6. Many thanks for your prompt replies and advice. Thus far my son in law has remained both professional and polite whilst dealing with this customer but is becoming increasingly anxious and concerned about the whole situation. I am putting together a letter for him to send, (her daughter sent him an e mail demanding he correspond with only herself as her mother is so upset by the whole thing,) thus all correspondence will now be sent to the daughter. thus far her daughter has failed to respond to an e mail requsting her address as the letter will be sent via registered postal mail. He still has the voice mail and I have already advised him not to delete it as this could prove to be vital in demonstrating that she admits the choice of turf is her own fault. Could I clear some points mentioned in her e mail..is it against consumer law not to give a receipt? She was offered one but declined. I assumed it was not against any consumer law but admit I am an amateur in such things although I am attempting to research this. She says no cancellation policy was included in the quote??? Unsure what this means and the consequences? @ Bank fodder do you think the letter should NOT mention the voice mail where she apologises about her choice of grass and admits this her fault? Also does her daughter's demand that he reply within 7 days have to be met? I shall endeavour to meet this deadline but have research to do etc are there consequences if this is not complied with. The e mail sent by her daughter has so many discrepancies and frankly untruths that a comprehensive reply is required. Thanks in advance, very grateful for your help.
  7. I hope someone can offer any advice re a current problem concerning my son in law and his business. He quoted for a 'gardening' job, it was accepted, now the customer states she is not happy with the completed job. She is demanding a refund and says he has '...broke the law.' The job involved the laying of artificial turf. The customer had her 'front' lawn covered by artificial turf but wanted something thicker for the rear garden. This was achieved and she was happy with the job on completion,however, she then called my son in law and left a voice mail message admitting it was her own fault but she thought she had chosen the wrong product. She complained she wasn't given a sample of the product despite the 'turf' having been in her garage for a month before the job had begun. She states he has 'broke the law' because he did not provide a receipt, she was offered one and at the time declined. She is now threatening legal action if my son in law does not refund her the price of the job plus agree to redo the job at his own expense! His business is a very small landscaping/gardening job. He has never had a complaint before and this is causing him stress. Surely her admitting it was her own fault she chose a product which she later didn't like is no fault of the business owner? Any ideas where he might proceed from here? I understand this a family member and some may believe I am 'protecting' him but he is a genuine,hard working bloke, I would not help him if I didn't think this case was someone attempting to receive something for nothing. Thanks in advance for any suggestions.
  8. Thanks all for your help, I will be seeing my daughter later so will get more details from her.
  9. Oh dear I feel terrible that I have given the wrong advice Last time I read this forum re private parking companied all advice stated ignore, ignore, ignore. What has changed. I shall pass on this latest advice I have read and hopefully she can sort this out. Does this mean they will be taking her to court?
  10. Thanks for your reply. How does she 'beat' them???
  11. My daughter has received a letter from Parking Eye, 'Letter before County Court Claim' I have read, many times on this forum to ignore 'fines' imposed by private parking companies and this is the advice I gave to my daughter She is not too happy with me now she has received the above mentioned letter! Any advice please on how she should proceed from here? It was a pub car park, the 'fine' was given in October this year. Many thanks in advance for any help/advice.
  12. Just wanted to update everyone who advised me re my original post.Following hour after hour of researching local and national planning policies I submitted a letter to the council planning department... the application has been refused! Not only was it refused but the notice also stated that no further application was necessary as any build would never meet the criteria required, so no appeal to the applicant either. Happy with the result, well worth the days of reading the hundreds of pages re planning policies...by far the most boring reading I have ever had to do. Many thanks to all who sent advice.
  13. I have managed to register but not found what I need yet
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