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pcrmummy

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About pcrmummy

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  1. Thanks Shadow, Have tried to complain to lidls they ever dont understand what your saying and only word they know is payment/money/debit card and we sent letter to which they ignored in April, I have contacted lidl food store customer services they said they would investigate and get back to me which they didnt by phone but found email buried inmy email from May explaining they couldn't reach me by telephone and wanted to know if everything was sorted out. I sent email back just a moment ago that it was far from being sorted and explained about account being closed down and resurrected again
  2. Hi well yesterday after 5 months lidl has done it again 9th Sep Took a payment from my account, I thought i had sorted this back in april when i rang lidl movies who shut down the account and said it would never happen again. I tried to login to lidl account after the call to find an error saying there was no account associated with the email so they had done what they said and shut down the account. So i decided i didn't need to shut down my bank account. But as said they took another payment yesterday from my bank account to which i immediately tried to login to lidl account and t
  3. About a year ago I joined Lidl Movies. Was ok for the first few months, but I then found I wasnt watching the dvds when they were sent to me, so instead of paying for a service I wasn't using I decided to cancel my subscription. All went well, I had no problems with them when I cancelled. However, on the 7th April I check my online banking and notice a payment of 11.27 had been taken from my account, I contacted the bank immediately but they said they couldnt tell me until the next day or so where it had gone. Again on the 8th of April another payment of 11.27 was taken from my account. I r
  4. I took out a policy with Budget, only because they were the cheapest I found. I paid the deposit and set up a direct debit for monthly payments. The 1st payment was due out on the 6th September. On the 9th September I logged on to my online banking to see that the money hadn't been taken, and that the Direct Debit had been cancelled - this could have been a mistake on my end as my Partner said he cancelled some direct debits and could have done this one by mistake. I rung them up and set the DD up again, then I gave them my card number so that they could take the payment for the month
  5. Im assuming I still have to pay, there was no mention of a free week. Maybe I should ring them up and ask them, that as im going to be unable to use the product for a week, do I get the week free?
  6. Update again, waited 3 hours for them to ring me back with an update from Hotpoint. Ive now been told Hotpoint wont let Brighthouse report a fault / arrange a repair because they are a 3rd party. I then quoted his own words about me paying 'OSC for them to go through Hotpoint for me' I also told them that under the Sale of Goods Act they (Brighthouse) are responsible. He then gets arsy and says 'You dont need to quote the Sale of Goods Act to me'. I said there was every need when a brand new tumble dryer breaks down after 2 days! He then asks for the seriel number and model number again, ev
  7. Update again, waited 3 hours for them to ring me back with an update from Hotpoint. Ive now been told Hotpoint wont let Brighthouse report a fault / arrange a repair because they are a 3rd party. I then quoted his own words about me paying 'OSC for them to go through Hotpoint for me' I also told them that under the Sale of Goods Act they (Brighthouse) are responsible. He then gets arsy and says 'You dont need to quote the Sale of Goods Act to me'. I said there was every need when a brand new tumble dryer breaks down after 2 days! He then asks for the seriel number and model number again, ev
  8. Thank you for your reply crocdoc. Ive just rung them back, again nothing had been booked in, in regards to the repair. Was told they would have to contact Hotpoint as it is their responsibility as that is their procedure after a year. Ummm we are not talking a year, we are talking 3 days!! I told them this and asked what exactly I was paying service cover for and he said I was paying OSC for them to contact hotpoint?? Well then surely I can cancel the OSC and contact Hotpoint myself?
  9. I had my new tumble dryer delivered on the 23/08/2010 by the 25/08/2010 the Tumble Dryer started to play up by tripping the electrics. I rung the store up at 4.50pm on the 25th was told by the bloke I spoke to that he would ring me straight back. At 5.20pm he'd still not rung back so I rung them again,he told me he would ring me before the store closes at 6pm. At 5.59pm he had still not rung back, so I rung them - hmmmm how do they like it when they get hounded by calls Someone different answered this time and she said there was no notes to say I had rung or to arrange someone to come out to
  10. Thank you for all your help. Ill apply to the court to see if they will accept installments. I suppose I got off lightly, especially how the police are coming down hard on untaxed vehicles.
  11. Not as it makes any difference, but the car wasnt being used. It was parked up. But I know that makes no difference as it wasn't on private land. I will apply to the court to see if I can pay in installments. Thank you for your help Annmarie
  12. Will send them a S.A.R tomorrow morning. No, ive not claimed anything back from them, as even though these charges are on my account, they are not charges I have actually paid them. Though when I do get my statements, im sure there will be a few charges on there I can claim back. Thank you for your replies. Annmarie
  13. use of vehicle while failing to display a valid tax disc.
  14. About 2 years ago, I couldnt afford to tax my car so declared it off the road. I had no drive or garage, and was in a new area so didnt know anyone who could keep the car on private land for me. I moved it from the main road and parked it in the back lane, behind my flat. Cars hardly ever used this lane, but I fell out with the neighbour down below me, and believe he reported me. Anyway I ended up with a fine from the DVLA, which I paid. But I also got one from the police. I didnt pay it, and yesterday they found my new address and had transfered the debt to a local court. Th
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