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About tortoiseandthehare

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  1. You have never obviously worked in a call centre before. People who work there do no have the power or the access pass on information. The big wigs that can make a difference work in an office that could be in Narnia, as nobody ever sees them and if a manager tries to get hold of them, they are put through to their PA. Often the people on the other end of the phone do want to help you, but cannot due to not having power to do anything other then their job. They have procedures to follow and the big wigs that have never worked on the phones before and have certainly never worked on 1st
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