Ref the Mail on Sunday article. Has everyone contacted [email protected] If not WHY not ????? Or at least made him aware of this thread. ps. can't seem to get his e-mail to show properly, gap appears in sunda y. You will need to edit it when you mail him

In addition had a letter today requesting that I put SPML on the insurance as well as Eurosail. This was in response to my request as to who I actually had a mortgage with. Bunch of halfwits

Info... Had this reply from Support Unit Companies Investigation Branch Ground Floor 21 Bloomsbury Street LONDON, WC1B 3SS Dear Sailor578 Southern Pacific Mortgage Ltd - Our Ref: ********* - please quote this in any reply. Thank you for your communication dated 14 November 2009. Companies Investigation Branch (CIB) has the responsibility for conducting investigations into companies using the statutory powers of enquiry contained in the Companies Act 1985. When we receive a complaint it goes through a vetting process to decide whether it merits an investigation. I enclose an information sheet on our work. We will be considering your complaint, taking into account any other information we have, will decide whether to carry out a formal investigation. As part of that consideration we may contact you to seek more information. Where the company about which you are complaining is subject to formal insolvency proceedings - that is, administrative receivership, administration or creditors voluntary liquidation - you may, separately, wish to consider bringing your complaint to the attention of the responsible Insolvency Practitioner(s). You will appreciate that for the investigative process to be effective it is essential to maintain confidentiality at all stages. This includes the process whereby we reach decisions regarding the use of our investigation powers. We cannot enter into public debate on the merits of complaints, and we do not confirm or deny whether an investigation of a particular company is taking, or has taken place. Therefore, you will understand that we will not tell you what the outcome of your complaint is. Under most circumstances it is not possible to disclose the results of our investigations beyond a narrow range of other regulators (though if we take action in the public interest there will usually be some publicity). I therefore regret that we would not be able to provide you with any information that we obtained. Thank you for bringing this matter to our attention. Suggest we get as many of these on the go as possible BRING EM DOWN!!!!

Shut em Down !!!!

What a pack of lies. I bet eurosail are really happy to be part of capstone !!

Sue I do lots and lots. He is now down to 1 line replies with me...... "Your email of Xth XXXXer 2009 has been received. A response will be sent to you by post" Not even a "thank you" or "Regards" Followed by his famous disclaimer that says any e-mail content could be a lie and subject to change without notice ps: he will not normally respond at all unless you state that will be sending a copy of e-mail by recorded delivery

Crapstone/Littledotty27 You could always e-mail this address [email protected] I did and the reply was amazing. I won't spoil it for you but laugh I near on wet myself. Try it and see for yourselves Coming to the conclusion that Mr Marek is the only employee at Capstone !!

EIE Ref Chronicle article. There is an opportunity to comment on this article. Time for some more publicity methinks !!!!! I have already posted a response

Gustavius, I have fired off numerous e-mails to capstone requesting information on insurance. I have also requested e-mail address's of contacts within capstone to try and speed up communication and also give me a written record of questions and answers. But they seem very reluctant to communicate other than by phone or post. The latest request is to clarify the name of the bank account I want to transfer payments to. Even over the phone they don't seem to know or don't want to tell me the name of the account just the sort code and acc number. They even said that with a direct electronic funds transfer I should allow 5 working days for the funds to reach them by the due date !!!! I have even suggested that I drive to their office's for a meeting to discuss these issue's..... Still waiting for the reply on that one (not holding my breath on this) They even sent me a letter saying I had missed a payment and would be in breach of our agreement, dismissing out of hand the fact that as the incorrect account details they gave me were to blame. Think they may be getting fed up with me now as however I contact them with a query they say "We look into this and write to you" Ho hum I shall carry on trying to be the straw that breaks the camels back.

Crapstone, Join the club, only my registered interest is Eurosail. At least they aren't trying to charge me £20 for insuring with someone else this year (They have tried this little gem 2 years running)

Sent 4 e-mails to the only contact I have at Capstone over the last 3 days requesting details of SPML/Eurosail and why I am being asked to pay Eurosail not SPML plus some other personal details and requesting specific e-mail address's of relevant contacts within Capstone to speed communications. It was only on the last e-mail where I stated that a registered letter confirming the contents of the mails was being sent as well that I received the following identical response for each mail: "Your email of Xth October 2009 has been received and you will receive a response by post" You will notice a distinct reluctance to give out e-mail contact details even though the world and his brother use e-mail as the mass communications medium. Perhaps my post on the disclaimer highlights the fact they are effectively saying "Any e-mail we send may be a lie/distortion or misleading" So as we can't control e-mail we won't use it. Given that a postal strike is now on the cards perhaps these strange people will use it to their advantage ?? My paranoia may be getting the better of me now !!!!

Sorry Guy's but just had to post Capstones e-mail disclaimer; Highlighted bit made me Laugh I near on wet myself !!!! Attention: This message is intended only for the personal and confidential use of the designated recipient's) named above. If you are not the intended recipient of this message you are hereby notified that any review, dissemination, distribution or copying of this message is strictly prohibited. This communication is for information purposes only and should not be regarded as an offer to sell or as a solicitation of an offer to buy any financial product or as an official statement of Capstone Mortgage Services Limited or any of its affiliates. Email transmission cannot be guaranteed to be error-free. Therefore, we do not represent that the information set out in this message is complete or accurate and it should not be relied upon as such. All such information is subject to change without notice. Capstone Mortgage Services Limited is authorised and regulated by the Financial Services Authority. Telephone calls may be monitored or recorded for training and security purposes.

That was quick.... BBC have passed all details I supplied to their personal finance team for investigation. Who know's keep your fingers crossed. But I reckon if they do progress it they will be looking for volunteers to go public

Not only have I e-mailed them I have copied in Times/Telegraph/BBC (Robert Preston) The higher we can raise the profile of what's happening the better

Oop's not sure how I did this. Was meant to be an answer to a request for template for SAR