Hi folks... Thanks for the link - very clear on the entitlements and requirements; just as well for ppl with small brains like myself . I'm sharing a private tenancy, am myself entitled based on my receipt of DLA; my Mum is also in receipt of Pension Credit etc.. we already knew this back in December when EAGA and the gov't "suspended" the scheme. Now they're accepting applications again (as of last week I think?) I managed to get the webform submitted in spite of the erroroneous leasehold checkbox "bug". (for freehold - leave said box unticked but select >21 years below, otherwise it will not submit) Anyways... we got an email back from EAGA and they are to send an assessor out within 21 days: with one caveat. Apparently as private tenants we must show evidence that we are responsible for the "maintenance" of the heating system. Not quite sure about that one. As it happens I do have buildings insurance(!) and we did actually order a part for the back boiler recently.. though I see nothing in the legislation which indicates that private tenants must maintain the heating system (it's gas BTW). I'm happy to paste in their emails; obviously I could request an addendum to our tenancy agreement etc. and supply insurance docs - but I've a feeling it's BS on their part. I can't imagine many situations where private tenants (disabled/elderly/poor!) would be responsible for heating maintenance in rented accommodation. Housing act 1985 mentions "tenant-like maintenance" .. specifying things that the tenant could remove (IOW not the heating system!). And there's a gas safety certificate: I do hope they don't expect me to go out and have a safety check done in my name?!... any advice gladly appreciated - will post back with any responses from this fine organization ;^). rgdz...j

Hi folks,My friend has been with Scottish Power for gas and electricity, both on separate prepay meters. She's transferred over to British Gas as of middle of July, which went smoothly enough. S.P. have now sent her a final bill for 11.31ukp, which I found strange since she's not in any debt for either utility and there's money on the meters. From what she's said, S.P. have billed her because the amount owing (from an estimate no less) is under 20 quid; they'd normally get that from the new supplier, but they want her to pay it direct. Their estimate is double what the reading was in any case.. now they've said she's to contact B.G., give them her 'estimate' and ask B.G. to deal with S.P. seems an awful lot of messing around for a so-called prepay meter. Is this normal? It's not a lot, obviously, but goes against the grain of "you know where you're up to with prepay"...Cheers....j