Hi Akaday.....we also complained to TC but have had no reply at all. We have sent some letters to ABTA and they have responded but said the usual 28 days....blah blah. Unfortunately we have already booked another holiday with TC before we took the one we are complaining about. Yeah, pretty stupid I know!! Anyway we have now started looking at building the package holiday myself using airlines like EasyJet and booking with the hotels directly. We did this for many years going to the USA and never had a bad holiday because you have more control over things.