I have moved into a new property and have just received my first electricity and gas bill from the utility warehouse. It wildly over-estimates my usage since moving in. I rang to give accurate meter readings and asked for a re-calculated bill. I was told they could not do this but I would be in credit to the company after paying the estimated bill (luckily I have not set up a direct debit).
I do not want to do this as they would want to charge me £89.28 and the bill should be £47.26.
I have written to the customer services manager asking this to be recitified and have said I will not pay the bill till it is adjusted.
Can anybody tell me if I have any option but to pay the bill if they refuse to adjust it?