Thanks for your help - will certainly follow that up. This company are such a bunch of sharks! It is quite shocking reading other NRAM threads on here and other forums. The way they have treated people and administer peoples accounts is disgraceful.

We have an unsecured loan with NRAM, which was part of a together mortgage. Our fixed term came to an end just as the recession hit and they would not/could not offer us a new mortgage. This of course meant we needed to remortgage and the interest rate on our loan soared to 12.79%. During this time we accrued arrears on the loan. Around 2 years ago, I agreed a new payment arrangement with their arrears department (a chap named Les who was a senior payment advisor). The minimum payment required was £320 on the initial sum borrowed, but as we had arrears I agreed a repayment of £380 per month. We have continued to make this payment every month, on time. In May this year I received our annual statement. Concerned that the closing balance on the loan did not seem to be going down I checked through the statement more thoroughly. I discovered that the £380 monthly payment agreed with Les did not cover the interest being added to the loan each month. As a result our loan balance was going up, not down. That very same day I received a phone call from Les at NRAM telling me they needed to agree a new monthly repayment (according to him there wasn’t an agreement in place). I stopped him short and told him what I had discovered on our statement. At this point he seemed to drop his ‘I am superior to you attitude’ and quietly say he would look at our account – I am staggered he wasn’t looking at this already, considering why he was calling in the first place. He went on to give me some convoluted and totally pointless explanation of how the repayments are calculated according to the interest added on the initial loan balance. Again I stopped him short telling him we had been overpaying (or so we thought) and that the payment amount had been agreed with him, over a year ago. At the time of that conversation it was never mentioned that the repayment amount would not cover the interest charged. Indeed to my mind, this repayment amount should never have been agreed with us. I went on to tell him how unhappy we were. For over a year we have been paying this loan only to discover we have not cleared any of it. We would have been better keeping the money in our pockets! I then asked him to tell me how much the monthly repayment should be to ensure the loan was paid off within the remaining term. My own calculations suggested a repayment of £450/m (different calculators gave slightly different amounts) and his calculations were around this figure. I told him I would need to talk with my husband at that point and that I would call back to complete an income and expenditure form and to set the payment in place. When I called back I came through to someone different and went through the income and expenditure form with her. As I wasn’t sure on a couple of figures I said I would ring back. On the third time of calling I came through to someone else again. I explained to her that I needed to complete the form and set up a new payment arrangement. After completing the form, she went on to tell me that she couldn’t put a new payment plan in place as the account was under investigation by head office because of the previous payment agreement and the interest charges (as explained above). She told to me to expect to hear from them within 7 days. That was over 1 month ago. As the end of May approached I made a payment of £400, despite not hearing back from them. A few days later I receive a letter from NRAM telling me the account had been passed to the Loss and Recoveries Department because a formal notice had been issued – we have never received a formal notice. The letter went on to ask us to call them to complete an income and expenditure form (!?!) I then receive another letter thanking me for the last payment and telling me they will not be taking any action against us for the next 31 days! To date I have still not heard from their head office. So now I am wondering what to do next. I could call the loss and recoveries department, but feel I will just be going around in circles. I have a feeling no-one is properly reviewing our account or looking at the notes on it. The letter from this department implies we have not been paying each month, but we have made every monthly payment for the last couple of years and have been overpaying them. Any advice would be much appreciated. I feel it is time to go straight to the organ-grinder (or even the FOS) and begin to get everything down in writing. On a side note, I thought it was a legal requirement for statements to include the original sum borrowed? Ours do not. The opening and closing balance is there, but not the original loan amount.

I need some advice with this as I am not sure how to proceed with it. In 2004 my husband bought a car on finance from Carcraft in Newport. The finance was with GE Capital. A few months later we paid it off. When the storm broke over PPI I decided to check out our credit agreements and low and behold PPI had been added by means of a pre-filled tick on the form. We duly sent off a letter to GE Capital asking for our money back! They responded by saying that it was nothing to do with them and we had to approach Carcraft with our claim. They also enclosed a copy of the credit agreement from their files. I have just compared the copy of the finance agreement we have - given to my husband at the time of purchase; and the copy sent to us by GE Capital. Both are different. Both have my husbands signature and date of purchase, but the copy from GE Capital has a lower purchase amount, higher interest rate, different monthly repayment etc the difference between the two on the amount repayable is over £2000 excluding the PPI. We need to get hold of copies of our bank statements from this time to see what we were paying each month and the payment made to clear the finance. Do we have a case here? I know we can claim back the PPI, but have we been charged more for finance than we should have been? And how should we proceed? I have emailed the FO for some advice but have not had a reply yet, I know they say we have to contact the finance company or provider first before they become involved. Any advice would be appreciated. Thanks.