Hi there, thankyou for the reply! The agent did not state that the "holding deposit" was non refundable. I was with a friend who can also vouch this. The case so far is that i called the agency and spoke to a member of the team. He at first said to me that i wouldn't be able to get my deposit back as stated in the terms of the agreement given to me/signed. I explained to him that i was not given any paperwork, i had signed no documents, and was not told this by the agent who did the viewing. I was then told that as this was a 'different situation' that he will need to get a member of the accounts team to give the go-ahead. I heard nothing back form them all day. I called again before the end of the working day and was told that no-one in the accounts team has been in (?) and that i would need to leave it until tmrw. Please note that the property has now been put back on the market for about 7hrs. The following day i called and was put through to the agent who did the viewing, who said that i wouldn't be getting my deposit back and "that was that". He did not deny the fact that he did not tell me it was non refundable, or the fact that i had not signed the usaul agreements to indicate i understood and agreed with the terms to which i was handing over money. He instead said "its general knowledge, everyone should know...". I said i will be seeking legal advice and will be sending a legal letter through to which he went on to say that it would cost me more than my deposit to do so but if i did i should address the letter for his attention. What do you make of this?

Hi, Just wanted to know if anyone had any advice on this - I found a property that i liked but had reservations about. I was told that i would have to put down a holding deposit in order to continue. I called up later that day to pay this holding deposit over the phone which i must admit was hasty. However its been only a few hours and i do not want to take the property any longer. I can appreciate that holding deposits are there to cover any loss made by landlord through taking properties off the market. But as it has only been a matter of hours (by time of agency re-opening, still less than 24hrs) and no paperwork being done, is likely that i would get some or even all of the deposit back? Cheers!