Hi, my wife and i have been going through the complaints procedure with Thomas Cook since July 2008 and are getting know where. We booked our honeymoon to Cuba with Thomas Cook and upgraded our flights. The flight it self was a nightmare. Our seats were dirty and the cabin crew were extremly rude. The hotel was falling down and all on our coach apart from one couple moved hotel after one night. And we went down a grade on the hotel we moved to. Anyway to cut a long story short we are getting nowhere with the complants dep just get the odd letter back every now and then saying they are look