A reasonable amount would need to cater for: 1) Travel costs for launderette 2) Laundering costs 3) Money lost due to missed commitments as a direct result of the tumble drier not working. 4) Any stress you endured through the entire experiance

http://www.pcworld.co.uk/store_doc/GE/mb/pcp/pcp-support-service.html Is this any help?

I don't think that was a patronising post. Having the insurance and not having it makes a very big difference to what action you take. Surely you will be aware of that. I don't think it's nessacary to go down a small claims procedure. Just go in store and remain calm. Explain what has happened and just ask them what they are going to do, and to write and sign a time frame. This will make sure there moving along, and you will get a quicker outcome. If they still fail to help, a simple letter to Head Office with your problem, and it will be solved. The company is not there to rip you off. It doesn't affect them if you have a fault or not. It is the manufacturers responsibility. You might even want to skip Currys, and see if the manufacture has a warranty line you could contact directly. I hope this is a little helpful

It sounds to me like you got brilliant service Spangle39. You have taken the Whatever Happes cover plan, and you have had a problem with you TV. They have come to you (I assume within 2 days) and attempted to repair your TV although unsucessful. They have then immediately given you vouchers for the value of £900. 3 years ago, TV specifications were not as high as they are now. For £900 you can buy a equal specification television, which if you read your cover, is what Whatever Happens cover you for. Spec for Spec. I can ensure you, your new TV will be of equal spec, if not better. If you still think that this is not enough money, you may choose another TV in store of a similar specification to your old one, and apply to Whatever Happens in writing for an increased voucher value. I hope this is of help. TT40049

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I have heard the "Great Customer Service = Money" idea that DSG are trying to implement.However like you said, it will not happen over night, and I still feel that the management team in our store still focus primarily on CPR and Fives as a "sidedish". Thing's are being constantly improved. Updates are trickling down to the store, and the good thing to bare in mind, is customer complaints and concern's, are really being acted on, and not just thrown into a pile. I have only worked for Currys for about 7 month's now, but I think the job is brilliant. It's the first job to keep me active, reguarly change roles, socialise with new people and meet lots of customers. One of my main concern's, is the regular complaints from PC World customers who then travel to Curry's for support instead. A local PC World reguarly scores higher on the CPR Report, but tends to have a lower turnover, and a low customer satisfaction. If everyone uses fives to offer services, and certainly sale ones customers aren't sure on, without implementing pressure tactics, then Currys and PC World will strive forward, busy will become more brisk, and the money will follow.

Hello, Sorry for bumping an older thread. I was hoping to put some input in. I am a sales colleague at Currys. I would like to put my views accross on the stores, there practises, and how its run. Fives What is fives? As already described, it is a method of communication between sales advisor and customer, to produce the following. Sales Advisor and Customer rapport. A good customer experiance And most importantly, to maximise revenues. A lot of people on here say that FIVES is just to maximise profit. It is. You may have noticed, that Curry's have lost millions this year. CPR (Combined Profitability) is there to take the lowest profit areas of the store and maximise there earnings. If Curry's did not implement a scheme like this, in which high margin product's are sold alongside low margin (example: A television with a HDMI cable) then Curry's would continue to lose more. Would any body really like to see Curry's close? A company that is one, if not THE biggest UK home appliance supplier. A company that would be sorely missed. Fives has today been officially changed. "What brings you in to the store today?" has now been abolished. Any open question is now a suitable engagement. "Are you a whatever happens customer?" This is put in to plant the seed. Whatever Happens is the highest earning service Curry's sell. PC World will shortly be changing there current cover (PC Protection) to Whatever Happens too. By us asking you this question, we can create a picture of what to provide you with. We now know wether you are part of our product cover plan. We now know wether to introduce you to Whatever Happens, or allow you to continue shopping, safe with the knowledge that you are aware of our services. We can now find out what your previous experiance with the WEH was. If it was a bad experiance, no good sales colleague will force it back on you. Our "Strike Rate" target is only 20%-25%. That is a VERY small percentage. At least 10%-20% of customers already want product protection. We can introduce you to what the best service is, to provide you with protection, wether this is a WEH or manufacturers warranty. What is a good sales colleague? I am confident to say I am a good, if not very good sales colleague. I have a target of £10,000+ a week. I reguarly acheive this, and put in good CPR results. I have constantly returning customers, who come back only to see me. I love my job. I love technology, and I spend a lot of time learning about the products I sell. I am trusted with my customers. I would go as far as to say, I have never forced a sale. I will give you an example of maximising profit, without pressure sales. Scenario One A customer is looking at a laptop, and seeks advice from myself. I like to share my personality. I am open and honest with them, and explain the product to them. I show them cheaper and more expensive products, and let them make a educated decision on there purchase. I will introduce them to all of our products and services. "Have you considered how you will protect yourself against online threats, such as viruses and malicious websites?" The customer often responds with: "Yes. I have AVG" At this point, I will simply talk to the customer. "Ah, AVG. A brilliant program, especially as its free! However, you might want to consider Norton 360. Rather than just an anti-virus, it is an entire internet security suite." I will then explain the perfomance benefits, the updates and answer any questions they need answered. I will then go on to say "Would you like to take the Norton 360 with this product, or would you like to keep AVG instead?" I think this is a perfectly fair and non pressure method of selling. I don't think any good customer advisor need's to use pressure tactics. If you want a brilliant service, I would recommend the following. Go into your local store. Have a look around, especially with thing's you have a good knowledge on. Speak to a few advisors. See which one's you bond with, and which ones are giving you honest information, which you will know straight away as you already have knowledge yourself. When you have built a rapport, take there name. Come back and see them. You will then know exactly who you are dealing with, and they will want to be of service to you. I love my job at Currys, and I am greatful to have brilliant colleagues and a fantastic non-pressure management scheme. I am sad to see so many people have had a bad experiance with Curry's, but I believe that all stores take the following into account before customers. MONEY No company can run without it. They will do there best to provide you with a BRILLIANT service, but the figures are what keep's business alive. Thank you for reading, and I look forward to all your comments Anonymous Sales Colleague 17 Years Old RC32