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-Stu-

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Posts posted by -Stu-

  1. I would just like to say a massive thank you to Malc and EON's web team for all their help sorting out the problems I had outlined in this thread.

     

    The level of customer service I received was second to none and based on that alone I have no problems recommending EON to anyone needing a new energy supplier with outstanding customer service.

     

    10/10

     

    Thanks again, your a real credit to Eon :)

     

    Stu

  2. Hi Malc, If i check at different intervals tomorrow to try and see when the rate switches, hopefully this will give a better understanding of whats happening.

     

    Would i need to call and give this information so the guy coming out will have the right equipment as you said, or could i PM you my account number and you arrange this for me?

     

    As for the 60/40 split, i think it should be biased more towards night time usage, as im not in the flat during the day and only have the fridge freezer running and of an evening only have minimal use. At night I heat water using electric and use the washing machine, so i would assume the night usage would be alot heavier than day usage.

  3. Hi Malc,

     

    Thanks for your reply, very informative.

     

    As you suggested, I took two meter readings a couple of hours apart. Which has possibly unfolded another fault with the meter.

     

    When I took a reading at 5pm, the number 2 rate was flashing, as I expected it to. I took a further reading a few minutes ago, this was after running the cooker for 30 minutes or so, kettle, tv etc and weirdly the number 1 is now flashing, so the time settings look like they may well be well out of sync.

     

    Both the 1 and 2 readings have increased by 1kw.

  4. Another thing that has just occured to me, the guy I spoke to last night from e.on said that when the person comes out to inspect the meter he may be able to switch the two figures over to how e.on think they should display, which would mean I would be charged correctly.

     

    This wouldnt be a problem if I was staying with them, but my supply switches to EDF sometime between now and mid month and I dont want to have to go through this process again to get them reversed to read how EDF use them.

  5. I'm putting some medial feelers out and I'll get back to you if there is any interest.

    It would simply mean telling your story and it would be very helpful to lots of people who are similarly affected. It wold help your situation as well.

     

    I hope you won't mind me saying that it would be helpful if you would space out your posts rather more as they are difficult to read in a solid block of text.

     

    Sure no problem, please let me know

     

    I noticed that my reply came as a block text, when i typed it into the message box it was spaced correctly, but the posted message had blocked it all together. It may be something to do with my work computer, as last night my posts were correctly spaced. I have edited the last post with P tags, so it should hopefully display properly now

  6. Thanks for your replies.

     

    As for speaking to the media, could you PM me some info regarding what this would entail?

     

     

    I found a thread started by mattlamb, I believe it may have been his opening post, which is extremely relevant to me, as I live in a south eastern area, Kent.

     

     

    The thread title references East Anglia or North London, although I don’t live in close proximity to either of these areas, he mentions Essex, which is under 2 miles from me (I live 2 minutes from the Dartford bridge which leads into Essex).

     

     

    /forum/showthread.php?306215-Southern-customers-living-in-East-Anglia-or-North-London

     

    (I couldn’t add the full web address as I have under 10 posts, but add the web address up to the co.uk before the link i have entered and it should take you to the post. If someone could repost the full link, it may be beneficial to others)

     

    I believe my meter is reading correctly

    Rate 2 -Day

    Rate 1 - Night

     

    I believe that the fault lies with e.on and the order in which they use the corresponding numbers (e.g, reversed to what they are)

  7. I moved into my first flat a month ago. When i moved in the supplier was E.on, so i called and registered with them and verified final readings given by the previous tenant by their instructions of how to read the meter

     

    In an attempt to save money I run a comparrison on uSwitch and picked out a new plan with EDF.

     

    Since moving in i have been taking weekly meter readins to see my average usage and approx spend.

     

    I took a reading after work today at 17.30 and noticed the number 2 reading was flashing, indicating that was the rate being used and similarly I checked again just before midnight tonight and rate 1 was flashing. The meter rotates between each figure and the rate used flashes.

     

    I looked on my online E.on account and noticed something quite worrying, they state that rate 1 is for daytime and 2 is night time. I called after I took the 17.30 reading and the guy I spoke to confirmed that rate 1 was day time and 2 was night time. I explained that the number 2 rate was flashing indicating that it was currently in use, which would mean that either the meter was reading in reverse or they had made an error. He assured me that he was correct, but he would arrange for someone to come out and look at the meter.

     

    Heres a screen shot from my online account

     

    eonmeterreading.jpg

     

     

    On the front of the meter is an edf sticker, as this was the supplier prior to E.on, on their website they state the opposite to e.on

     

    This quote is from EDf's website

    Electronic meter

    Your electronic meter always displays the charging rate currently in use – Rate 2 during the day and Rate 1 or Economy 7 at night. Please write down the rate showing and submit it with your reading.

     

    I assumed that the meter rates would be standard between all suppliers. Has anyone had this problem before and been successful in getting a refund? I've paid quite alot more than the bill should be by my calculations with the rates reversed.

  8. I hope this is posted in the right section.

     

    ive recently decided t take the plunge and get on the property ladder, so i spoke to a family friend who is a mortgage advisor, she advised me to get an experian credit report before applying anywhere.

     

    My credit report showed two defaults. She told me that i should look into getting them removed before i apply for a mortgage as i would get better rates and more available lenders.

     

    The two defaults were;

     

    1. Capital one - £618 - satisfied - says i defaulted in April 2007. It doesnt say the date this was paid off but i remember paying by the end of 2007.

     

    2. Credit account management (littlewoods) - £84 - satisfied - says i defaulted august 2007. As above this was paid off around the same time.

     

     

    The reason i sadly defaulted on these two accounts is that i was self employed back then, contracts ended and i was unemployed for 4-5 months, penalty charges were added and i was unable to pay, i reclaimed the penalty charges a couple of years back on the capital one account, this was paid directly onto the ballance. I did try to use the PPI to cover me whilst i was unemployed, but was told that the insurance doesnt cover self employed people, so i was refunded the PPI due to being miss sold the policy.

     

    To test the water i called littlewoods, who then told me to call Phoenix debt recoveries, as they held the account. I spoke to a lady on the phone and asked if they would consider removing the default, as it was for such a small amount, was a few years old and was casuing me problems obtaining a mortgage. She told me they would consider it but i would need a letter from the mortgage lender saying it had caused a problem. My family friend says that her company policy is to not send out third party letters such as this and most others wouldnt entertain the idea.. I asume phoenix know this.

     

    While i cant remember ever receiving a notification that either default would be added to my credit file, i cant swear that i didnt being 3 years in the past.

     

    Can anyone advise me on a possible route to removing both defaults.

     

    Any help and advise is much appreciated

     

    Thanks

    Stu

  9. Hi all,

     

    hope you can help me.

     

    just over a month ago, i went to visit my grandfather. parked my car in a parking bay outside his flat block. as its a permit only area i wrote out a note saying i was collecting the permit and will be back soon.

     

    so i went upstairs to his flat, to collect the permit from him, i returned in possibly 10-12 minutes to find a parking ticket and a clamp. so i called the number on the ticket 0906 number! (£1.50 per minute) to expain, i was greeted by a very rude abrubt man who told me i was lieing, they had clamped several cars since i had been there (lie, there was one other car that was already clamped when i arrived).

     

    so i was forced to go to the cash point, and pay the £200 to get the clamp released. I was left waiting for almost 3 hours for the person to come and remove the clamp! he told me he was contracted by the company and i should definately appeal.

     

     

    so i wrote to the company (not sure if i can mention their name??) explaining i left the car for circa 10 mins, left a note on the dash, went to the 4th floor to get the permit from my 83 year old grandfather etc.

     

    They insist you appeal to them within 14 days (which i did), they insist on a self addressed stamped envelope (otherwise they simply wont reply), which i did and they say they will reply within 14 days.

     

    14 days went by, no reply, so i called up, complined it was almost 3 weeks. to be told that it states they will reply AFTER 14 days. so i read the printed photo copy to her, to be told 'sorry, that must be a misprint'!!

     

    2 days later i get a letter back saying;

     

    Re: clamping of vehicle on private property

     

    in relation to the above matter we acknowedge receipt of your appeal letter and the contents have been noted.

     

    There are warning signs situated on that site that state 'Warning, Private property, 24 hour wheel clamping and ticketing area. (company name) authorised permits must be displayed in the windscreen of the vehicle, failure to comply will result in the vehicle being clamped, ticketed and towed without any notice given.

     

    As there was no valid permit or disabled badge being clearly displayed in the windscreen of the vehicle, (having checked photographs of when the vehicle was clamped) as clearly stated on the warning signs, the vehicle was clamped and fined.

     

    The responsibily to observe and obey parking restrictions is yours and we operated correctly in this instance due to the vehicle being incorrctly parked, we shall not be refunding the release fee on this occasion.

     

    We will not be entering into any more communication regarding this matter, should you be unhappy with this decision please seek legal advice.

    Is there anything i can do??

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