Ok, I will request this from voda

Thank you, what is the benefit of SAR, this is just information, how beneficial this can be. Compensation ? who else can I approach for this, I believe CEDR are the only one around. Can I request PACode and leave? or are they going to stop me from getting it.

They are restricting the use of the other number, claiming that I am not paying for the lost SIM one. When I asked them how they are working out my bill, they could not tell me, they said it's one account two number and I need to pay £ regardless. I asked them to separate the numbers, because they are the one who merged them, they declined, arguing it;s the same person, they have to merged them an I cannot reverse the process. I just want to know if I leave them what is their course of action when they pass this to a debt collecting agency ? Are they going to take me to court ? Are they going to send a bailiff? I had enough of them, and I just want to switch company.

So, KO, drop the towel

My account is up to date with payment, except the one with the SIM I have not received, there is one month outstanding when I called them last week. "Vodafone would look to offer the customer the following resolution: • For a new SIM card to be sent to the customer. • To apply £60 correctional credit to the customer’s overdue balance. • £200 as a gesture of goodwill to be applied to the customer’s account. • A written letter of apology"

I paid the last two months for one number, and asked them to exclude the other, which is one month outstanding, they used the £190 for payment for both accounts until Jan.

OK, let me recap, just in case if I confused you a bit. I ordered a SIM in August, the one I lost, when I called them, they said no worries in no time you will get it, and they also advised me to merge my second number that I had with them into one account, rather than two separate accounts. weeks went by and no sign of a SIM, I complained, then I took the matter to CEDR. We both agreed to settle the matter with £250 payment ( covers £60 past credit for line rental from Sept till Nov ) and they said that it will be a credit applied into my account, technically I will have £190 credit ) Initially I thought it was payment, but it appeared that it was credit, which I did not mind. Now I was supposed to get the SIM within 20 days from 16/11/20, till today nothing received. The credit I was given was used to pay for my bill, that was merged. When I called them last week to find out about my bill, they said that I have to make payment for both lines, this suggest that the £190 credit has been used. The compensation was awarded as a credit.

The £250 were applied as a credit in my account, in which I have two numbers, including the one I have not received the SIM for, in other words, they used the credit money to cover for the costs of both line, this is the decision that we all agreed through CEDR, but they failed to send the SIM once again, they claim that they had sent it already, and now they are saying that I will be getting in the next few days. I wanted to make a fresh claim through CEDR for a non compliance case, but they are not interest, and are just saying that Vodafone will send a SIM in due course. Vodafone are charging me even for not using the service. Do I have a good leg to stand and void the contract

Ok, how about the next step, as you know of my case, also what would be worst situation I will be in if I cancel the contract without making further payments

What is the benefit of getting SAR? and then what would be the next step. And if they don't take me take me to court, how is it possible for them to recover the money through other agencies?

so what's the best course of action then ?

Hi, Previously I thought I won the case against Vodafone, they agreed to give me £250 credit in my account and send me the SIM within a month back in November 20, however I have been battling this since then, they are dragging me, claiming that they sent the SIM, but I did not receive it, even though I involved CEDR for this, who they helped me to settle the matter, they are not interested in making a non compliance case, in other words, after three months of a final settlement, they did not send me the SIM, and they are charging me for the service ... Here is my previous topic, that I thought was resolved: The question now is, can I just cancel and not use Vodafone even if they send me the SIM? I mean I have been without a SIM for six months now. Can they take me to court for this? and charge me early termination fees?

thank you

Thank you for the reply, yes my intention is not to take them to court, but for them to withdraw such statement, it is signed by the headteacher, but she is currently away, and the deputy is acting on her behalf, I guess, I suspect it was him because of the an argument we had in which I told him that he lacked respect, also because we saw him approaching someone parking illegally the day before but him taking no action, so this is aimed at us. I never mentioned the deputy explicitly, I am contacting the school directly without blaming anyone in particular. I will contact the governor as you said, and may be the council, but they might be in it together and they have no interest to side with me. Ombudsman, this is a long way, the damage would have been done, but I might have to consider it ultimately. There are no win no fee solicitor, do you think this is a good option ? My concerns are if it is not easy to prove my case, that would be like putting salt into the injury and rubbing it, but at the end of the day, the picture speaks for itself, and the article support my claim against them. I am not sure from where they got the picture ( my wife is telling me it was a neighbour, two days ago ) so I am really fascinated how they can justify their claim ( us blocking the road ) without proper investigation and relying on other people account or pictures.

The school where my kid attend posted in their newsletter a photo of our car, in which they made an example of us for the wrong reasons. They stated that some parents lacked respect to the community by blocking the road and park illegally, and they gave an example of us by taking a picture of our car with a traffic warden standing by. The school choose on purpose to use that information without verification, because we did not do that. I wrote the school asking for an pology, but I suspect they will not and I am exploring my options here, because this has caused us a lot of stress, many parents saw the news and came to us. My question is there any merit for a case to be brought against them, and if so, what is the procedure and what should I claim. I have been going to that school of about 10 years, but I suspect eh deputy headteacher is behind this, because of an argument I have had with him lately. Thanks

got what I wanted, £250 compensation + full apology + SIM back.

did it myself and got my appeal heard, so waiting

I took the matter further and this is what's happening, I am getting an adjudicator to decide on it, but Vodafone argues that I do not exist because of data protection the information does not match, this is because I moved address and they did not update it accordingly, obviously to use it as an excuse, so bellow is what i received : ++++++++++++++++++ We are contacting you regarding CEDR Resolution Centre Case: 6..... The adjudicator has reviewed and upheld the company’s objection to this application for adjudication. The adjudicator has provided the following comments: "I have reviewed the company’s objection under Rule 2.2.1. Rule 2.2.1 details that a case cannot be dealt with by the Scheme where it is “brought by someone who does not fall within the definition of a ‘customer’ under Rule 1.5”. Rule 1.5, in turn, states that a ‘customer’ is “an individual, or business with no more than 10 employees, who receives communication services from the company”. The company appear to submit that the claimant is a customer, but object as it cannot satisfy its DPA requirements. I have reviewed the claimant’s application. I note the claimant’s evidence, where they have provided a message sent from the company’s customer relations email dated 5 October 2020, which includes the claimant’s account number. I find this is satisfactory to show that the claimant is a customer under Rule 1.5. However, though DPA checks do not form part of the CISAS eligibility criteria, I do find it may be useful if additional evidence (such a bill or contract) could be provided, showing the claimant’s details as specified by the company, addressed to the claimant. Therefore, at this stage I will be upholding the objection, to allow the claimant an opportunity to provide this information. However, as mentioned above, I do not find Rule 2.2.1 applicable, therefore, irrespective of the customer’s comments, the claim can proceed in regards to Rule 1.5. Lastly, I take this opportunity to note that CISAS is an evidence-based Scheme and it is for the customer to show their case is eligible, particularly when challenged by the company. Seyi Fowles, In-House Adjudicator." The customer is welcome to provide comments to be considered by the adjudicator before their decision to reject the application is confirmed. These comments must be submitted within the next 10 working days. Kind regards, Centre for Effective Dispute Resolution 70 Fleet Street, London, EC4Y 1EU, United Kingdom Tel: +44 (0)20 7520 3814 I need to respond and I need help.

Thanks for the tips, I will do so, but to get my PAC isn't possible, since they have my sim, I am not sure what else I can do regarding my number.

Hi, I am with Vodafone, I lost my SIM and requested it over the phone twice, but after a month I have not received it. I complained to them, and all I am getting are emails requesting me to fill out forms to pass security checks first in order to look into the matter. I cancelled my payment and I want to end my early contract for their failure to provide me with a SIM. I sent them a letter today with 7 days to reply or take the matter with the Ombudsman. I am wondering if there is any ground for ending the contract for their failure to provide me with the SIM. If not, can I request compensation for the loss of usage and being without a phone for more than a month now. Cheers

Yes. I got to my destination a day later. Been provided with food and hotel

I received vouchers to be redeemed with any booking or cashed at their desk on Madrid. So I had no choice but to ask for full compensation since I was entitled. I didn't use the vouchers. Lufthansa... i recall asking for less as i was not sure, but since they paid i requested more i will look into it.

Well with Iberia it wasn't my fault, they overbooked the flight and was denied this was in August. They acknowledged it was their fault and only offered 150 euros per passenger, I had to take it further with them to request full compensation 400 euros. Lufthansa... as I wasnt sure as it happened in 2016 and didn't even have full details, but just recalled being late, so I tried with minimum compensation and i was surprised that it worked, actually they paid up quickly within a month. I wrote to them and asked for more but they declined. Not sure if I can still take this further.

I had to make few calls and many emails, I threatened them legally but they didn't really care, may be my persistence paid off.

Just to let you know that they paid me, it took a while though.