This is my first post on this site and my problems with Vodafone were the reasons I joined.
I have had very similar problems to Seellyfirst2, in that on 27.3.09 I mailed and cancelled my phone contract with Vodafone. I subsequently received incorrect billing. I wrote and disputed the bill and received a reply to that letter, though there was not reference to the cancelation mail I had sent. I wrote numerous more times disputing the bill and after receiving a warning that legal action might be taken, I wrote to Customer Services Director Jane Hext and did not receive a reply, I had enclosed a cheque for the sum I felt I owed and this was cashed so I knew that the letter had been received.
After receiving a letter from the debt collectors, I telephoned them and Vodafone and after a number of calls which lasted in excess of 2 hours Vodafone finally agreed that I did not owe them anything. Saying that still received a phone call from a rather rude man at the debt collectors who also had to admit that I did not owe anything, so hopefully for me this has been resolved.
Lee, your Customer Services is not very good!!!
Also just a side note purchased a Vodafone Broadband dongle online for laptop, after a few days the order was cancelled no reason given. Perhaps my credit rating has been affected.
Also Seellyfirst 2, it might be worth looking at compensation under Data Protection Act.
Kind regards All