Sorry, I have received copies of microfiched statements going back to 2000 but it take me having to write the second letter threatening to write the data protection inspector. I only had to pay the first £10. I have written the first letter asking for my money back with the speadsheet but as yet haven't received a reply. The first 14 days were up yesterday so i shall be sending the 2nd letter & spreadsheet. I have prepared the small claim on the moneyclaim website so I waiting for thenext response ,if any. hope this now makes sense.

I am up the second stage, i have received the copy statements back to 2005, and sent the preliminary letter with the spreadsheet on 13/9/06. The first 14 are due up on Thusrsday so i have drafted the second late and prepared the moneyclaim form. Will keep you posted as to my progress, as yet haven't received a response from them for my first letter. So others know I did have to send the data protection letter and they sent a wadge of copies from the microfiches it did take the second letter but I only paid the initial £10.

I am in the process of trying to claim back nearly £2500 of charges. Their Debt Management dept have stopped our visa multi card facility and are issuing us with electron card instead. i asked why they have stopped the cards and they told me because we had been using the cards too much and inccured too many charges. Earlier this month a cheque we had paid in ahd not cleared in time and they are going to charge us £958 in October. Is the stopping of the cards normal practice and is it legal? Aslo I am unable to access e banking as the card is not valid so I am unable to check my current balance unless i phone the telephone banking and get put through to India.

I have applied to abbey for recorrds of bank charge for the last 6 years but all they have sent me in the last year's statements. The 40 days have expired so what is my next line of action?