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Everything posted by TheLion

  1. No. It makes direct reference to PPI.
  2. Received an odd letter yesterday from J D Williams. We had an unenforceable account with them that became Statute Barred in February 2015. The letter makes reference to a PPI claim that we put in in 2008, that we have no record of. A check has also been included and the wording states that they made a mistake after rejecting our original complaint and that the payment is the 'full & final settlement' and the complaint is now closed. Any idea as to what is going on here? Are they trying to reset the Statute Barred clock if we cash the check? Any advice wo
  3. Had to post this up as I am absolutely fuming!!! The oven on our repaired cooker went wrong again last Monday evening. I phoned AO and they tried to pass me off to New World again which I was not having. I stated that the last manager that my wife spoke to stated that if the cooker went wrong again they would replace it. After numerous phone calls to AO I was informed on Wednesday that they would replace the cooker as New World wanted to repair it yet again!!! The guy I spoke to stated that the earliset that they could deliver was today and that we would have to get the cooker d
  4. The problem with FOI requests to our HA is that the Act does not apply to a charity, as they have already informed us. So we can't legally request them but we allegedly have a Right to see policies & procedures as a tenant but they can just refuse to provide them. And after all, the HO will just back them up. With regard to the material they referred to in their arguments that they could not, sorry, would not supply, we are in the same position as above. The HA can reference any material, not back it up with physical proof, and it doesn't matter. How can you fight against that?
  5. Our HA to this day have still not even provided us with copies of their complaints procedure, appeals procedure, Right to Buy policy and Customer Care policy. They just kept on stating that the requests we put in were 'disproportionte'. Well obviously the HO think that this is acceptable behaviour. After all, you don't want your customers to know if you are abiding by you procedures and policies do you!!! Better just to say that we are not giving them to you as your request is disproportionate!!! You can treat them as you like then...
  6. Just received the decision from the HO and it's a complete and utter joke. They have sided with the HA. Even though the HA failed to provide us with basic documents like their complaints procedure, appeals procedure and any evidence that they directly referred to in their argument. The HO obviously beleive that this is acceptable!!! I can't belive that this is right. So it's ok for an HA to make up any old tripe and quote it to you as hard evidence because they don't need to back it up when you ask for it!!! Perhaps we'll receive a letter stating that our rent has incre
  7. Update: The Cooker has now been repaired. Following the engineer visit on Wednesday, during which he could not repair the cooker there and then, AO decided that they would rather send out a new part than replace the cooker. This caused a lot of concern as the new part did not arrive until yesterday. Though thankfully it is now up and running for the festive season. Thank you to everyone who replied to this thread. Have a great festive season and an even better New Year. Regards TheLion.
  8. Quick update. After a heated discussion on Monday, a manager at Ao has agreed to send an engineer to have a look at the cooker on Wednesday. If the cooker cannot be repaired there and then, they have agreed to send out a next day delivery replacement. Not heard anything about what time the engineer is coming out yet. Hopefully it all works out.
  9. Apologies Bankfodder. The make and model of the cooker is: New World NW50ET Electric Cooker (Black)
  10. Hello. Could someone advise us please on the following problem? We purchased an electric cooker from AO in April and only use it once a day. Today it started giving off an acrid electrical burning smell so we had to turn it off and disconnect it. AO tried to pass the buck to the manufacturer when we initially contacted them but my wife argued the point that they are respnosible as they sold us the product. What are their legal obligations on this and what rights do we have? Any help would be fantastic. Thnk you TheLion.
  11. Update: The ICO are looking in the Data breaches, but state that they will not inform us of anything that happens... We declined the early resolution with our HO through the Housing Ombudsman as negotiation with them seems pointless and we are stressed enough without beating around the bush again. We now have to wait upto ten months for them to investigate it!!! Apparently they are dealing with cases 10 - 12 months older than ours. They have also asked our HO for evidence but requested nothing from us. All we have provided so far is what we could fit onto the complai
  12. No further contact from the Housing Ombudsman yet. With regard to the latest Data Protection breaches by our HA we have not heard a thing. We are at the start of the third working day now and they have not even acknowledged our emails. The first time this happend, the Managing Director called my wife at work and wanted to speak to her back at our house as it was a 'very serious matter'. Can you go straight to the Housing Ombudsman if your HA won't even acknowledge your complaint?
  13. Waiting for the Housing Ombudsman to contact us. They have taken on the complaint so the ball is rolling. Our HA are really incompetent. In March they sent out a blanket email that included ours, and over two-hundred customers email addresses. Some of the addresses had full names of the owners. They informed the ICO themselves after three complaints, one of which was ours. They stated that this would not happen again and the idiot who did it had received 'training' Obviously this has not worked as we received another email last Wednesday from the same idiot which was s
  14. The evidence that we have so far is: Tenancy Agreement with terms and conditions that state we have the Right to Buy from 2001. Four written letters confirming that we have the Right to Buy from a Legal Administrator of their company in 2004. One written confoimation that their company confirms that we have the Right to Buy from 2004. A RTB2 confirming that we have the Right to Buy from 2004. The problem we have is that s171B (6) does not state that the Right to Buy cannot be transferred. It only defines what the relevant 'dwelling-house' is if a 'qualifying pers
  15. This is probably a stupid question but would someone mind clarifying the following in relation to my last post. The evidence we have states that s171A - s171H of the Housing Act 1985 applied to my mother. The HA and their solicitor are choosing to ignore s171B (1) - (5) and focusing, sorry, twisting (6) to fit their case. Can they state that only this subsection applies with no evidence to back it up? Is it illegal to not take into consideration the entirety of s171B which applied to my mother and proves, that we legally gained the Right to Buy? Is it legal f
  16. The complaint has now ben officially lodged with the Housing Ombudsman. We have stated that we do not want to negotiate at a local level with our HA as we have been more than reasonable already, we want to go straight to the investigation stage. I have nearly completed compiling the evidence for them and can't wait until they start dealing with it. Looking over the some of the material I noticed that their solicitor, Trowers & Hamlins, are stating that we did not gain the Right to Buy for the following reason: 'The Right to Buy granted the HA to your mother, and which b
  17. No problem stu007. It's a real pain. We both work full time so are knackered in the evening. I suffer with Fybromyalgia and general anxiety disorder that has traits of PTSD from military service. Combined with this rubbish it really gets you down and makes just getting up in the morning a battle, let alone holding down a job. Tired but too much adrenaline to sleep at the moment. Gotta try though. Will keep you all updated. Good night all.
  18. Had another laughable letter from our HA's solicitor today. They obviously do not want this going to the Housing Ombudsman: ‘Our client is concerned that despite repeated attempts to set out the position in a reasonable manner, you are not willing to accept the same. ’ And ‘In the meantime, we trust this concludes matters. ’ The last letter we sent was over a week ago. It was polite and just stated that we still require the information that they make reference to within their replies and the copies of their policies. And that this is the last communication from
  19. After reading the phone logs in the SAR we are going to request that they stop using our landline and mobile contacts. They have logged absolute rubbish. We want to keep it solely in writing from now on.
  20. Well we have received the SAR info' and here's the points that I picked out so far: The Stage One reply from our HA contained a copy of our tenancy agreement from the house prior to move where we gained the Right to Buy but the middle signature page was missing. We had the original so we were not that bothered except for the fact that it was signed on behalf of our HA by the same lady who handled the move where we gained the Right ot Buy just four months later. The SAR copy however has the signature page intact, so they obviously left this out on purpose. The Stage One reply als
  21. Just checked the 'track and trace' for our SAR and the forty days expires on 18.06.16. Also checked their reply to it and their useless Complaints Officer has stated that it will be dealt with within 'forty working days'. Will be handing in the next letter on 20.06.16 which will give them another fourteen days to comply before we go to the ICO. The County Councillor is making a referral for us to the Housing Ombudsman so we should hear something soon. Then we can start our complaint with them. Dispite three letters, one of which was our Stage Three Complaint, and a phone call
  22. Yes it states that we can go to the Housing Ombudsman and the SAR forty days expires on 14.06.16.
  23. What a fun week. After having heard nothing from our HA I contacted them and enquired as to why none of the information we requested had been sent to us. It had been nine working days so I decided to chase it up. Their complaints officer was very unfriendly; no apology and she even suggested that I just download their complaints policy rather than her send it out. She then stated that they might breach the fifteen working days within which they have to reply. Absolute joke. Well, we sent in another letter requesting the information and pointing out the poor customer care.
  24. The rent goes on every Monday and this has been the case for as long as we have been with our HA. With regatd to when the rent is due, it states that it is due every Monday. In the sixteen years that we have been with them, a lot of which we have paid rent, we have never received a letter like this. Just odd that it was sent one day after they received the Stage Three escalation...
  25. HA obviously don't like the Stage Three complaint. They have sent us a letter stating that we owe rent. The problem is that it's this weeks rent. It only went on to our account on Monday while the letter was generated and personally signed on Wednesday. Meaning that we had only 48 hrs to pay this weeks rent. It wasn't even a full weeks rent as we are slightly in credit. This is the first time that this has happened since we started paying all of our own rent. We usually pay it over the weekend as we both work full-time and don't get paid until the end of the week. Wonder wha
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