Hi Shelley,

I've got your email and I'll get back to you as soon as I can.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi P_gupta01,

I'm aware that your complaint is currently being handled by our Customer Relations team.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Alex1979,

Please forward the automated reply to [email protected] and provide me with a contact number I can call you on.

To make sure it reaches me, please quote WRT135 in the subject line.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi frankiet76,

I'm sorry to hear that you're not having the best of experiences with us at the moment.

If you'd like any help from me, email me via the contact details provided in post seven above.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi bloombell3,

I'm sorry to hear about your experience here.

So I can access your account to see what's happened, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote 'CAG Forum'.

Once sent, you'll receive an automated reply with a reference number. Post back with this so I can make sure I've got it.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Shelley181146,

I'm sorry to hear that you've decided to leave us.

If you'd like me to check your account to make sure everything is resolved, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote 'CAG Forum'.

Once sent, you'll receive an automated reply with a reference number. Post back with this so I can make sure I've got it.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi yes done the form u suggested. This is the message I got so they haven't given me a reference number:

'Thank you for your email, we'll be in touch

 

We've received your email and in most cases we'll answer within 48 hours.

 

In the meantime, these pages can answer most questions you may have:

 

The Vodafone Support section answers hundreds of queries ranging from price plans, using your phone at home and abroad and our exciting range of entertainment packs.

 

Looking to upgrade your phone?

 

Our Vodafone eForum lets you discuss the technical aspects of our products, services and the mobile world at large.

 

If your phone has been lost or stolen please call us straight away on the numbers below for a bar to be placed on your account.'

Hi Alex1979,

I'm sorry to hear of your recent experience with us.

From the automated reply you've posted, there will be a reference number in the subject line.

So I can find your email, please update the thread with this.

Kind regards,

Lee

Social Media Operations

Vodafone UK

My 'debt' of £13 has been cleared. My credit rating has been corrected on Experian. I believe the debt collection agency has dropped the case. Lee (along with CAG members) went a long way to helping me with this and I appreciate this, I just wonder why: 1, Vodafone need to have this presence on CAG 2, Why local stores cannot resolve these problems

Hi Chipper64,

Thanks for updating the thread to confirm your case is resolved.

Kind regards,

Lee

Social Media Comms

Vodafone UK

You're welcome stigmadubz.

Thanks for updating the thread to confirm that everything is resolved.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi P_gupta01,

Thanks for making me aware of this.

I've got your email and I'll get back to you as soon as possible.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Laurie,

From the information you've provided, I'd say that once you've paid outstanding £20 (inc. VAT) your account will be up to date and debt recovery action will stop.

However, to prevent this situation from arising again, you'll need to make payment of your future monthly bills by the due shown on each bill.

If you need to discuss things further with me, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

Once sent, you'll receive an automated reply with a reference number. Post back with this so I can make sure I've got it.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Chipper64,

I'll send you an email today clarifying all action taken to resolve your case.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Rozii,

Thanks for updating the thread to confirm that your case has been resolved.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Jody,

Thanks for updating the thread to confirm that your case has been resolved.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Natalya,

I've got your email and I'll get back to you as soon as I can.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Bilbo-K,

Hi vodahelp,

I'm sorry to hear of the difficulties you've experienced here.

If you'd like any help from me, email me with your details via the Contact us form here.

To access the form you'll need to enter the code WRT135.

Once sent, you'll receive an automated reply with a reference number. Post back with this so I can make sure I've got it.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi andie_303,

Although this may not help in the immediate future, your brother in law can check for planned coverage improvements in his area here.

Alternatively, he may want to buy a Sure Signal. For further information on this, see our website here.

If he'd like to discuss his account further, ask him to email me with his details via the Contact us form here.

To access the form he'll need to enter the code WRT135.

Once sent, he'll receive an automated reply with a reference number. Post back with this so I can make sure I've got it.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Chipper64,

I sent you two emails on 23 February.

If they're not in your inbox, check your spam or junk folders.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi vodahelp,

I'm sorry to hear of the difficulties you've experienced here.

If you'd like any help from me, email me with your details via the Contact us form here.

To access the form you'll need to enter the code WRT135.

Once sent, you'll receive an automated reply with a reference number. Post back with this so I can make sure I've got it.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi loudand,

I'll aim to get back to you later today.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Natalya,

I'm sorry to hear that this remains unresolved.

Although I wasn't able to get to your email last week, I'll aim to get back to you later today.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Ewan,

I've got your email and I'll get back to you as soon as possible.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi DD,

I applied the agreed credit after we spoke yesterday.

For information on how to check your balance, see our website here.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi hazelnut,

I'm sorry to hear that we weren't able to get this fully resolved for you without needing to release you from your contract.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Natalya,

Thanks for making me aware of this.

I've got your email and I'll get back to you as quickly as I can.

Kind regards,

Lee

Social Media Operations

Vodafone UK