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Ruby_Tuesday last won the day on April 8 2020

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  1. Hi, I don't know which email address for Hermes that you used. I couldn't find any useful email for them, and can't deal with phone calls at any time, customer services weren't much use to me for that reason. I did find a CEO email for them and did get a response direct from that dept. In case you don't have that email address it is [email protected] I included my mobile number in with my complaint and they did ring me to discuss. Hope this may help.
  2. Just to update. When I checked mum's UC account this morning there was a letter attached to the journal. They have kept her in the LCWRA and we have only had to update the commitment to report any changes etc. Big relief.
  3. In further praise of them, they said on phone statement up, correct, and that the payment would go in tomorrow 9th as expected, but it is already in my account. A day even earlier.
  4. On this occasion it was definitely quicker than a journal entry. We have waited up to 3 weeks before for a journal reply, the quickest was 2 days., and only once that quick. And with the amount of new claimants and journals to check that will be a bigger task for them and a longer wait for claimants too. Had it not been April and the new housing element change mum's statement would have gone up automatically, its the change on the 6th messed up the statement for the 7th. But thankfully we got through on the phone. So I suggest anyone ringing them just stay on the phone, I would have stayed there all day once i got on the waiting to be answered list. 30 minutes was a gift.
  5. Just to update. I had to try 6 times to get on the call waiting list, got cut off about 6 times as they couldnt take any more calls. Got through on lucky number 7, a free call with a 30 minute wait and I got through, impressed to be honest. All done and sorted within a few minutes. Statement up confirmed that the payment will go in tomorrow. Have had some rude operators in the past but by and large most of them are lovely people and so apologetic today even though we all know the current situation is not their fault. I thanked them for being there. Mum is coming down now from her high anxiety, I am going to get the spare armchair into the garden for her, and sit with her there for a while.
  6. If it isnt sorted out by or on 9th tomorrow, will it just mean its likely to be a bit late or should i still keep trying via phone if no reply in journal? sorry if obvious answer am just concerned for mum who is high anxiety over it all. Direct debits for rent etc will have to be temp cancelled if the money doesnt go in by a certain date, which include rent...
  7. What is worrying me now is that we had a notice up on the account on the 6th to update housing details, ie april increase in rent, which we did, we had the letter from our landlord previously but couldnt update until the 6th, checked via journal and were told to do on the 6th, and it was up on the account when i checked in for mum on the 6th telling us to do it. I think now that may be holding it up? Previously told if notices go up you have to do it.
  8. Hi, So it's not up there yet. Have sent message in her journal but they dont answer very quickly at normal times so am a bit concerned now. I will try and ring them at 930 when the phone lines are now on,reduced hours due to the coronavirus.
  9. Ah right. Her March payment was the last one that took £25 for paying off her advance payment. So this April one will be £25 more, maybe that is why, and its done manually and not preset. I have no idea how it works. But that sounds like it fits with what your saying. I know your information is always correct. Thankyou.
  10. Hi everyone, so i logged in for mum as her statement should be on there today, but it isnt. It was saying on her account that the statement would be up on the 7th, today. Its not there and there is no other note on there re her payment. Also as her payment day would be Saturday and Friday is the start of the Easter weekend, the dwp have online that payments during that time will be made on the 9th. But with no statement up does this mean her payment hasnt been released or cleared for the month yet?.
  11. face to face assessments i meant for those on sickness benefits and disability
  12. I dont know how to link things...but i have just googled dwp and coronavirus, and found that the dwp announced as from 17th march that all assessments for health ie disability and universal credit sick benefits, are suspended for three months. Some may be done by phone and some on paper.
  13. we have drafted a letter which we will post recorded delivery so we will know its been signed for etc. We have done as you have stated and informed her that the financial situation hasn't changed, we will pay the same amount on the same date each month, that we will only communicate by writing. She made accusations that we hadn't updated things that we were obliged to....however as it happens these things were from 2yrs ago before we moved away and thank goodness we keep copies of everything for 6 years, so put in copies of our proof that she is wrong. We have decided we have done enough now, so thank you. If she pesters again we will make a complaint. There is really no necessity for her to write again.
  14. I know dx100uk, its the fact its a council and this woman is so forceful, but yes you are right it is an old debt. the letter received from her this morning demanding we ring her back within 7 days to discuss further, we will reply that we can only deal with letters and repeat our financial situation is the same. If she threatens court then i guess we deal with that if it happens. She really unhinged me, its the anxiety. Old fear from back then i guess. Thank you for being patient.
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