Hello again, I'm sorry to revive this thread, but I did have one further query. The deadline for appeals in my case was 29th December. Having disputed our Landlord's claim, I assume that a final decision is reached by a ... panel of some kind. How long does this decision usually take, or does it vary between individual cases? Many thanks again!

@Kentish Lass Wonderful! That reads great and you're absolutely right about the emotive language. Thanks so much for doing that!

He is indeed a pillock.

Hello all, My friends and I have recently moved out of a property, and have just received word that our Landlord wants to claim all of our £800 deposit back for "carpets and fittings"! We left that house in perfectly fine condition, allowing for normal wear and tear, so wish to dispute our Landlord's claim. I have now prepared a response to the DPS, and was wondering if some of the experts here could pass comment on whether it is suitable or not. If there is anything in this response that seems irrelevant or unnecessary, or anything you would change, please do tell me - I'm still somewhat new at all this! Thanks again - I REALLY APPRECIATE IT. --------------------------------------------------------------- Tuesday 15th December 2009 Sir/Madam, Re: DEP ID 10832980 - ADDRESS HERE I do not agree that the Landlord, Mr. XXX XXXX, should be paid ANY of the Amount claimed in the Statutory Declaration. My three friends and I all strenuously deny Mr. XXXX's claims that we left the property at PROPERTY ADDRESS HERE in an unsuitable condition. Indeed, we left the property clean and in good repair when the Tenancy ended. Allowing for fair wear and tear, the premises were left in the same condition as they were in at the beginning of the Tenancy. When I moved into the property in the summer of 2007, the house was owned by a different Landlord, a Mr. AAA AAAA. It was later sold to Mr. XXXX on 1st October 2008, and we continued paying our rent to him. As I recall, Mr. XXXX only viewed the property once. This was in September 2008, just before he purchased the house. After the house had been sold, Mr. XXXX did not return to the property. Not one of us ever received an initial inventory for the property from Mr. XXXX, meaning he has absolutely no proof for his (entirely bogus) claims. Furthermore, no Tenancy Agreement ever existed between ourselves and Mr. XXXX between 31st March 2009 and 30th June 2009, when we left the property. Between the sale of the property to Mr. XXXX on 1st October 2008 and 31st March 2009, we still had our original Tenancy Agreement with the former Landlord, Mr. AAAA, but nothing from Mr. XXXX. When Mr. XXXX took over the premises, I believe he should have served the following on us, as Tenants: a. Old Landlord's Letter of Authority (to pay rent to the new Landlord) b. Notice under s.3 of LTA 1985 (containing the new Landlord's address); and c. Notice under s.48 of LTA 1987 (to pay rent to new Landlord). We received absolutely none of the above, perfectly illustrating Mr. XXXX's lacksidaisical attitude to the property and its Tenants. After our original Tenancy Agreement expired in March 2008, I rang Mr. XXXX twice in two weeks to request a new agreement. He promised to send us a new contract, yet this never materialised. Despite having no Tenancy Agreement, we all continued to pay our monthly rent, always on time, into Mr. XXXX's bank account. It is clear to me and my fellow former Tenants that Mr. XXXX is simply attempting to con us out of our deposits for absolutely no good reason. I hope this matter can be swiftly concluded, and that a just decision is reached. Yours Sincerely, MY NAME

Wow, just discovered the original £800 is still in the DPS! :/ Essentially, this means that two sets of £800 are floating about -- £800 in the DPS, and the £800 in my new Landlord's pocket. So do I go for the £800 in the DPS (and let the new Landlord/old Landlord sort out the £800 that was knocked off the price of the house?), or keep nagging the new Landlord for my money? Gonna ring the DPS now to find out! What a mess.

Wow, thank you, a really informative and helpful reply! To answer your initial question: until recently, the old Landlord's deposit was, as I understand, still in the DPS. He informed us that the new Landlord had our money now, and explained that we'd need to get it off him. As our old Landlord was (so we thought) a decent and seemingly honest guy who had always done right by us in the past (occasionally letting us off for late rent, etc.), we believed him. Pretty damn foolish of us, and just shows the value of research! I won't make the same mistake again. I believe he may now have got his money back with the assistance of my fellow ex-tenant (who is in South Africa), so it looks like we will be going to the new Landlord for the money. I shall ring the DPS now, however, just in case it hasn't gone through.

Hello all, I'd be hugely grateful if somebody here could help me with my situation. It's rather complex however, so I'll present the events chronologically, and be as brief as possible: -------------------------------------------------- August 2007: My three friends and I moved into our house, and paid a deposit of £200 each. We all received a HAND-WRITTEN RECEIPT for our individual deposits, saying the following: -------------------------------------------- [My Name] Received with thanks £200 for deposit for [Address] Landlord's Name/his signature -------------------------------------------- The Landlord informed us that he was putting the money into a Deposit Protection Scheme (which he did). March 2008: We sign a new contract that ends on 31st March 2009. September 2008: Our old Landlorddecides to sell the house, so we get a new Landlord. At this point, we got a letter from the original Landlord, stating the following: -------------------------------------------- "We still have your deposit and are awaiting instructions from the new landlord's solicitors, I will inform you what happens, but we will either return the deposit to you, and your new landlord will make arrangements to collect a new deposit off you, or transfer the deposit over to the new landlord." -------------------------------------------- We have since learned from the very helpful DPS people that he should have returned the deposit and allowed us to come to a new arrangement with our new Landlord. Alas, he never got back to us to confirm his course of action. We learned much later that he just passed our deposit to the new guy, essentially using our deposit as a bargaining chip in the sale of the house. March 31st 2009: Our tenancy agreement, still between ourselves and the OLD Landlord (the new owner never arranged a contract between himself and us), ends. In the days leading up to this date, I contact our new Landlord and say that we're interested in staying for another six months, and then ask him to send a new tenancy agreement. He does not do this. May 1st 2009: We decide to move out of the property at the end of May. Although we still have no contract and could simply leave at the end of May, we decide to do the decent thing and send a letter of notice saying we'll be off at the end of the month. We send three letters, one for each of the three tenants who wish to leave (the fourth tenant has stayed in the house, and is still there now). early-June 2009: Now in our new property, we contact the Landlord and ask when we can expect our deposits back. He claims to know nothing about a deposit! We contact our old Landlord, who sends us a solicitor's letter showing that the deposits were knocked off the price of the house. late-June 2009: I send the solicitor's letter (by signed-for delivery) to the new Landlord, highlighting that he does have our money. A few days later, I ring up and ask him if we can have our deposit back. He seems to accept now that the money is with him, so I ask again if we can expect our deposits back. In a nutshell, he says: "No way." He gives some reasons for this: 1. "The house was left in a despicable/disgusting condition." [it wasn't; indeed, myself and the other tenants made great efforts to ensure that the house was left AS WE FOUND IT. We hoovered and cleaned everywhere, even though our fourth tenant was staying. The Landlord himself did not inventory the house when he took over.] 2. "We had an agreement that you'd be staying on for a few more months." [As mentioned above, I had told him we were interested in another six months, but he failed to send us a new tenancy agreement after being asked to. From 1st April, we had no contract.] 3. "You didn't give me notice that you were leaving." [We did -- in fact, we sent three individual letters of notice one month before leaving. Sadly, I neglected to send these by signed-for delivery]. -------------------------------------------------- As you can see, it's a complex situation, and sorry for making that not very brief as promised! I'd just really like to know where I can go from here. WHAT I HAVE: A hand-written receipt from the original Landlord for my deposit. A letter from a solicitor stating that the money is with him. WHAT I DON'T HAVE: Sadly, I didn't do an inventory of furniture/flaws. I'm kicking myself over this. Proof that we sent those notice of departure letters (though we sent three to his address, and I struggle to believe all three disappeared in the post). In conclusion, what can I do? We know this new Landlord never put our money into a DPS, and now he won't pay us back, on the grounds that we left the house in a "despicable condition" (we truly did nothing of the sort). I'm speaking to the Citizens' Advice Bureau tomorrow, but do any of you think legal action is a possibility or could be successful? MANY THANKS IN ADVANCE FOR ANY INSIGHT YOU CAN GIVE ME.