I have been with Virgin, well Cable London, then Telewest and now virgin - so in total maybe 15 years. Recently, they upgraded my modem and gave me a new netgear N router albeit that I am not on the 50 meg broadband speed. However, since the installation of the new modem, my broadband speek which is M, is running a 2megs max. I complained to them and was told that they were working on the problem. After a month, I complained again and now they tell me that the network is having major problems causing the speed problems. They decided to compensate me, I thought by £20 for the problems I was having and temporarily put me on the large package. However, I now understand the the £20 was not any compensation at all, in fact it was to make up the cost between the M and the X broadband package cost. Furthermore, even with the increase speed, I'm lucky to get 4megs max. The problem they say will not be resolved until the end of July. What can i do?