Morning Land Raver, thanks for your message. NOTHING happened regarding Trading Standards, they are a C-O-M-P-L-E-T-E croc of S*** as far as this case was concerned. They weren't interested, they couldn't advise me further, they coculd not have cared less!! I've just looked again at Companies House webcheck - this is all I found (as before) : WebCHeck - Select and Access Company Information slightly different address but certainly the same people. I'd LOVE to think they've gone out of business, or imprisoned etc. The way the trading laws (in my view) work in this country though, I doubt it's the case. More likely nipped off and set up elsewhere, to rip off their customers again. Cheers QuiteAnnoyed

Think you *might* be acting a bit pedantic - I'm willing to give TS a chance, I've uncovered more stuff re. Cloggis, not going into it here. Cloggis might well be in for more than they bargained for.. Thank you for your message..

Because BSC, my local Consumer Advice Centre told me to. After sending the 2nd letter, as advised, if I didn't receive any response from Cloggis within a certain time, that time now expired, then Consumer Advice would (and have) passed it to Trading Standards. I think they *probably* know the law, would hope they do, and am awaiting their answers... Thank you for your message,

Hi Rainysummer, thanks for post. It's being dealt with via Trading Standards. I've had N-O-T-H-I-N-G from Cloggis, not EVEN a compliments slip acknowledging my 2 letters. I'm very glad you've posted here rainy, because if this encourages just one person (hopefully more!)not to deal with what I think is a disreputable outfit, then I'm glad. I'll keep everyone up to date on what's happening when it happens. Thanks, xx

Well, the 7 days notice I gave CLOGGIS in the 2nd letter expires tomorrow. Trading Standards have been alerted. When they contact me, I'll point out I believe CLOGGIS have breached copywrite and used the Crocs images and are passing them of as their own on their website. Getting interesting...

No, I HAVEN'T been wearing the faulty pair, Conniff. I bought 2 pairs remember, I pair was OK I only sent the faulty pair back, requesting a refund. They ignored TOTALLY the letter and sent another pair by return!! I've sent a SECOND letter, requesting they either collect this (now 3rd pair) from me and refund or send me a pre-paid envelope and refund. I await their response..

Morning Bookworm... love you... The Cloggis I ordered though, ARE the same as on the website - I'm only pointing this image thingy as I **think** they **might** have cut n pasted those images from elsewhere... They don't seem to conform to quality either:: >> I've sent the 2nd letter (with copy of the first) and await their response (or not)....

The first time I wore anything like these was almost 2 years ago, they were called GEKKOs and I purchased them from a cabin at a shopping centre (not near me though). They cost £11 and ONLY finally wore out last week, which is why I went ahead and purchased these. I've been wearing these for 9 days now. They are comfortable. Now - I'm NOT overweight, and I DON'T walk 40 miles per day. I've noticed that the bottom is showing signs of wear. Another thing, it doesn't state on the Cloggis website that the image might differ from the goods received, as it DOES in probably everything 'consumer' I've purchased. The shoes on the website are NOT quite the same as these I've received. In fact, it looks SUSPICIOUSLY like they've used the CROCS image on all the colours, NOTICE the black stud-shape that holds the strap either side... ONLY the tie-die images show a 'C' (as mine do - AND one of the C's has fallen off...) and the eg Khaki, Cream, Red, Blue,White, Green, Purple, Orange,Yellow and Silver pairs ALL show with the strap at the BACK, thus NOT showing the name stamped on the strap. The images of the Blue Disney, Light Pink and kids Black that do show the strap at the front ALL appear to have the name on the strap obscured, either with Charms or 'buy now' stamp. Curiouser and Curiouser .......

Good Morning and many thanks, old_andrew2007, diamondgiel, middenmess and conniff. This is all very helpful. The ONLY enclosed paperwork I received, and that was in the first AND second shipment, was a 'with compliments' type of thing - the wording on the back states:: RETURNS INFO. If you need to return goods to us you need to do so within 7 days from the date of purchase. We can exchange for a larger or smaller size providing shoes have not been worn, all original packaging has been retained and original labels are still attached. Please post Cloggis back along with your name and address, new size required and a £3.00 per pair to cover our new postage costs to: Cloggis, Adamson Industrial Estate, Croft Street, HYDE Cheshire SK14 1EE. Please Note: ALL CHEQUES PAYABLE TO D. KIRK. Above is exactly as it appears, including bold type. Something I'm wondering, in the past when purchasing either via phone or online, I've been posted with the goods a till receipt, often with 'customer not present' or similar wording. It crossed my mind too diamondgirl, that Dawn and Michael might be related. Just looked at their website again - I've found a discrepancy - here's what it says:: Cloggis will exchange or issue a credit note if all four conditions below are met: the item has not been worn and is in resaleable condition. the item is returned to cloggis within 14 days of purchase. there is a valid receipt or proof of purchase. the original labels are still attached. This does not affect your statutory rights. Returns address: Cloggis, Unit G, Adamson Industrial Estate, Croft Street, Hyde Cheshire SK14 1EE, UK Notice that on the compliments slip it states 7 DAYS yet on the website 14 DAYS????? I agree and think it IS a very small outfit, I wonder whether they're fully conversant with rules and regs of supply in the UK. Their email address is:: [email protected] I was told by MICHAEL (Dawn KIRK in the background giving him instructions...) that their MD is : LEE STEVENS, his email address is [email protected]. I haven't emailed the hotmail address but even Dawn KIRK doesn't appear to be reading her email. I also questioned a Hotmail address for a business??!!! Just had to have a laugh too - just been reading their FaQs - item 7. Not the same as, but suspiciously similar to the explanation that appears on the Crocs (the REAL Crocs) website on how the concept first came about. I wonder whether they have a legal team to oversee what their site states?? Thanks again for reading and helping. QA xx :grin:

Mmm. Quite a few views, no advice. Anyone had any similar problems to this? ONLY offer a credit note, NO refunds??

Hi, Last week, I tried purchasing 2 pairs of those Crocks look-alike sandals online but ended up phoning the order through as I couldn't get past the 2nd page on the website. Been wearing this style a couple of years and they ARE comfortable. Anyway, both pairs arrived within 24 hours (good!) However, one pair was not well made and couldn't be worn either with the strap in the up OR the down position. Total cost was £6.99 per pair, £3.99 postage for first pair and £3.00 for 2nd pair, even though in the same parcel. Their returns rules are, the buyer pays the return package PLUS ANOTHER £3.00 to cover their costs... They would check them then decide whether they think they're faulty and would send a replacement. NO refunds. Mmm. I phoned them and to say they were unprofessional is an understatement. The Customer Services bod, Dawn Kirk, was very difficult to pin down, and Michael, the lad who answered was ... well, I won't go into that, but I doubt whether he'd had a-n-y- training whatsoever on how to deal with customers. I called Consumer Advice in Lincoln who suggested I return and request a refund, including both the original and the return postage costs, currently standing at £12.14. I was out all Wednesday morning, I returned to find ANOTHER pair of Cloggis had been delivered. There was NO covering letter, there was NO 5 free Cloggis charms THAT ARE PROMISED on their website, they just snipped my address from the letter I'd sent them and taped it on the envelope - not even my name!! I greatly doubt whether they read it - they certainly didn't acknowledge the letter. I called Consumer Advice again, they suggested I send them a second letter, including a copy of the first I'd sent and request a pre-paid envelope to return them. Give them 10 days and if no joy they'd refer it to Trading Standards. We're not talking about hundreds of pounds here, but I DO NOT like to be made to feel an idiot - or taken advantage of. It's the principle of the thing, and especially in these times hate to think they're treating customers like this who maybe cannot afford to lose money in this manner. Can I please have your thoughts on this, I'm not sure what to do next. This is the link to their website, although someone might remove it from this thread:: http://www.cloggis.com/Been speaking to Michael this morning - was passed to him by Dawn. Spoke for 16 minutes - he then put the phone down. He even talked about a faulty £15k car he once had and couldn't get a refund... very relevant. He kept telling me to view the T&Cs - NO REFUNDS only CREDIT NOTES. Just spoken to Trading Standards again, they MUST refund for faulty goods. I've sent the letter recorded an hour ago. Lets see whether they have the good manners to respond to that. They additionally don't seem to want to reply to emails either...