My Husband owed Yellow pages about £700 for an advert back in 2007 - due to him being out of work, we were unable to afford to pay it (we also faced repo, but thats a happy story for another day!)
Anyhoo, NCO took over the debt and my Husband agreed to pay them £40 a month. He has been doing this to date (bar the odd late payment.) However, the debt is now down to £348! He has been contaced by NCO who have told him that as the debt is under £500, they will now be "aggresively" (their words, not mine) seeking the full amount.......which we dont have! They have now sent my Husband a letter saying that the debt will be passed onto a solicitor S.C Leatham-Locke who will pursue us through court for the remaining figure (even though we are paying them £40 a month, can they do this?) I dont think I could stand another court hearing.
My Husband called them today to try and resolve the matter - "MR ROberts" infact turned out not to be MR ROberts, who was rude to my Husband and told him he couldnt speak to a manager. 2nd call - Husband spoke to another man, again my Husband requested to speak to a manager - he was told with a laugh that it "wasnt going to happen", my Husband then mentioned he had every right to speak to the manager under the statutory rights act 1976 - the man laughed and told my Husband he was making it up and hung up! 3rd call - another person who was rude and hung up on my Husband, 4th call - my husband requested to be put through to a manager staright away - answer was "sure, whats it regarding?" my husband said it was to complain about the last 3 people he had spoken to, the person then said "it was me you spoke to earlier and if you think im putting you through to a manager, your wrong, goodbye!" then hung up!!!!! Im outraged and also worried that we will end up in court again! I would be grateful for any advice!