I am an accountant and have been with NU for a few years and not claimed on any household policy for over 15 years if that. Had a bin thrown through the window last Christmas nothing stolen just a window had to be replaced. Had a break on 3 March 2009. Initially the claim was submitted and Cunningham Lindsay(CL) were appointed and came out within 2 days.They were happy and cash settled on some small items. They kept me up to date with eveything. Matters only deteriorated when I said that I wanted to go through my own supplier ( ie Comet)and not IVAL. IVAL offered to replace some items and those that they could not they said they would give me vouchers for DSG, Comet and various stores. I stated that I did not want it piecemeal and said make a mixture of cash settlement and vouchers for Comet.(I dont like Curries) I had some nasty calls from IVAL and when I started complaining the feedback from CL stopped and I was forced to do all the running in contacting CL, a cash settlement figure offered was withdrawn after I asked for a breakdown of what it was for and what I was being offered and discovering that the valuations given by IVAl were not used and were completly wrong and had items on the offer that I did not own and others ommited. My case was referred to a special investigator(SI). I asked how long it would take for my claim to be settled. He said that he could not give a timespan but could be 7 weeks or over and that the Police report has to be checked . I am being treated as a criminal. If I had agreed to go along with CL at start my claim would have been settled. My premium has now doubled from £474 to £861, but I am told by NU that CL will deal with it and to contact them. It has been over a week since I was interviewed by the SI and have heard nothing. Is this to intimidate me and What is the relationship (healthy or otherwise?) that CL have with IVAL that they keep pushing them. Please help and advise what I should do. It has been three months since I was broken into.:-x:-x:-x:-x