Hi there this is my first post and I was wondering if anyone can help??? My mother who is disabled and a pensioner got a phone call 2 days ago from a company called Cancelyourloancom telling her that for £300.00 she could cancel her loan. So stupidly my mother gave out her Visa details over the telephone to them and they have now taken the £300.00 from her account. I know that she has the right to cancel this agreement in writing within 14 days. But I am strugling on how to word the letter (Legal Jargon). Also how can they just take money from someones account on a verbal agreement????