I've been with Virgin Media for about 6-8 yrs (from the NTL/Telewest days) In Feb this year I upgraded my cable broadband and was told I'd be signing up to a 12 mnth contract. As I was in the process of moving I asked what happened if I moved and was told I could take it with me. I moved in Apr and when I tried to take it with me I was told I couldnt as they didnt offer cable in my new home and would have to disconnect. Therefore I did and 2 months later I get a bill for 120 quid for an early disconnection fee. Despite much wrangling with Virgin they still state I've broken the T&Cs by moving. This is despite the 1st agent telling me I could take the service and the 2nd agent not telling me I'd be charged for disconnecting or they offered an alternative service. (I was keeping the house on anyway so if I'd have know I would be charged I wouldnt have disconnected) Virgin are adamant I've broken the T&Cs and wont waive the fee. They have apologised for the agents not doing their job properly yet still insist I am liable for the charge. I'm happy to contest this all the way as I don't see why I should be penalised for their mis-information, but any advice would be greatly appreciated Thanks Stevie M