I am very new to this forum but realise it is very informative, two questions that have entered my head this afternoon follow. 1. How do ACS know that the file that has allegedly been downloaded is actually the 'work' refered to in their letters, files are often given rogue names when on p2p. 2. If they do know,they must or someone on there behalf bust have downloaded it if so surely they were also breeching the law that they are stating has been broken. Is there a standard letter of response that we can send to ACS with cc to Watchdog, Cit advice, consumer groups etc. Please feel free to tell me if I am stupid!