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scouse12345 last won the day on July 27 2009

scouse12345 had the most liked content!


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  1. Thank You Silverfox, and Steampowered, I shall send off Lba and keep this thread updated. Thanks scouse.
  2. Many thanks for the replies. I phoned Harry Shaw on the 29th Dec, and asked about complaints procedure etc. They told me too email complaint and that it would be dealt with, i emailed a formal complaint, and have been given the run around since, too the point yesterday, that the customer service lady that deals with such things, is conveniently now off sick when callled... and according too them, there is no-one else on the planet (ok slight exaggeration on my part) that can deal with this issue.. All suggestions welcome, and i fully intend too follow this through, the lack of help and evasiveness, annoys me far more than the camping and eating al fresco experience we had over Xmas. Cheers scouse.
  3. Looking for advice on how too take this forward please. Booked (4) rooms for 4 nights over Xmas 2013 at the Ocean View, Booked through Harry Shaw, (although we made our own way down in own cars) We were 4 carers looking after 4 adults with learning difficulties. For the whole 4 days and nights, 3 of the rooms had no heating, and all 4 rooms no hot water, so no shower or bath, guests were having too virtually hand wash with water from kettles. Constant complaints too hotel were met with, nothing going too get done until 27th Dec (day of leaving) Every meal was completely ruined by having too eat in a room with no heating, was cold and uncomfortable. More complaints too hotel, not interested, told too take it up with Harry Shaw. Have done so some 2 weeks ago now and having the run around from them, waiting too hear from Hotel etc... Customers services off sick, etc.. We paid £350 per person for 4 nights. 23rd thru 26th. Am looking for advice on what too do now, and what should we be asking for as regards redress... Thanks for taking time too read. scouse.
  4. Would i pay you....... now that would depend if you were female and well good looking... Point taken, shall type up LBA here for approval or comments if that's ok... Thanks Scouse.
  5. Copy of transcript from Pm (apologies for length of post, it reads from the bottom up. Good Afternoon, It would not matter if we would have contacted City-Link on the phone or email. When we sent you the claim form, you simply had to complete and submit the form back within the requested timescale. Regards, Alexandra Friday 22nd March 2013 at 13:44 . You Your quite correct, but a simple phone call from yourselves would confirm City link have deemed package lost, which you appear to refuse too sort, i have spend considerable time, effort and man hours sorting out a problem you as a company are legally contracted too fulfill, you haven't, and refuse too do so, for the sake of a phone call. Thanks for the non co-operation, all transcripts shall be included in the online claim. Steve. Friday 22nd March 2013 at 10:53 . Claims Team Good Morning, The person you have spoken could be working from a customer service desk and is therefore unaware of the policy how a shipment is dealt when it comes to claim. Kind Regards, Alexandra Friday 22nd March 2013 at 10:44 . You Well your carrier, is saying something completely different, they have told me they will honour the claim if you had made it, which you refused, and leave me no course of action other than small claims, which will include the cost of replacement, and all associated costs. Thanks for the address Steve. Friday 22nd March 2013 at 10:24 . Claims Team Good Morning, Our carrier required the claim form to be submitted within the 7 days notice as well thus we rejected your claim. Please find below the details you require to proceed this matter legally. Parcel Monkey LTD International House Southampton International Business Park George Curl Way Southampton Hampshire SO18 2RZ Yours sincerely, Alexandra Friday 22nd March 2013 at 10:17 . You Address please....?> Steve. Friday 22nd March 2013 at 9:10 . You Thank you Alexandra. I have contacted City Link direct, who now advise me that they have concluded there investigation, the driver no longer works for them, and the package is lost. They advise me that should you contact them the claim would be sorted, as your refuse too do this, i now want your contact address too issue a Letter Before Action. Regards Steve. Thursday 21st March 2013 at 10:31 Claims Team Dear Steve, The claim form should have submitted at the time we sent it to you and you are welcome to seek further avenues against our decision. Yours sincerely, Alexandra Thursday 14th March 2013 at 10:51 You Thanks for the pronpt reply Alexandra, I,m afraid i shall enquire where we stand with that legally, you can't just expect me too write off £60 for an item that has not been delivered too a customer. Steve. Thursday 14th March 2013 at 10:15 Claims Team Good Morning, Thank you for your email. Unfortunately, it is now too late to proceed with a claim on your behalf as the claim form was not completed within the 7 days notice. Please accept our apologies for any inconvenience this may cause you. Kind Regards, Alexandra Thursday 14th March 2013 at 9:15 You Customer has only just got back to me with contact details... what now...?> Steve. Thursday 14th March 2013 at 6:39 Claims Team Good Morning, Our driver confirmed that the package was delivered to the correct address however, since your customer stated that the item was not delivered, therefore a case as a dispute delivery was raised. In order for us to investigate this matter further, therefore we require the completing of the claim form. Kind Regards, Cruz Tuesday 5th March 2013 at 9:53 You Ok, got that.. Are you now declaring this item as "lost"... why does the driver not know where he delivered it....>?> Steve. Tuesday 5th March 2013 at 7:33 Claims Team Good Afternoon, Since your recipient has raised a dispute against the delivery, therefore the option should be 'I have not received this item but it has been marked as delivered'. Please ask your customer to assist you on the questions. Kind Regards, Cruz Monday 4th March 2013 at 12:02 You ?????? Monday 4th March 2013 at 11:46 You Question 1 does not relate too me in any way whatsoever, as i am the SENDER advise> Steve. Monday 4th March 2013 at 10:50 Claims Team Good Morning, Thank you for your email. Since you are the account holder, therefore the form must be completed and submitted by you. Kind Regards, Cruz Monday 4th March 2013 at 10:42 You Why are you sending me this...?> i'm the sender Monday 4th March 2013 at 10:39 Claims Team Dear Sir/Madam, I'm very sorry to hear that there is a problem with your item PM1728931. I'd like to ensure you that instances such as this are rare and we will do everything we can to help resolve the problem. In order for us to launch an investigation could you please click the link below to complete a claim form (you must complete this form within 7 days): Kind regards, Cruz Monday 4th March 2013 at 10:31 . Connie Dear Steve, Our sincere apologies. We have not received update yet from courier on where your parcel was delivered. We have made enquiries again with them and awaiting update from them. Kind regards, Connie Monday 4th March 2013 at 8:51 . You Hi Connie, Need an answer on this asap, Customer is pushing for a full refund, and we can't hold that off much longer Steve. Monday 4th March 2013 at 8:36 . Connie Dear Steve, We have advised courier again that recipient has not received the parcel. We have also asked to them asked the driver on where he delivered the parcel. Kind regards, Connie Friday 1st March 2013 at 9:44 . You Hi Connie, I told you that in my first email. Customer is saying "They Didn't" they have not got it, and the tracking shows no signature, the item is the size of a wheelie Bin, and i'm sure the driver would rememeber where he put it..?> Steve. Friday 1st March 2013 at 9:17 . Connie Hello, City Link has advised us that this is showing that it was delivered on the 15th February. Kind regards, Connie Friday 1st March 2013 at 9:04 . Connie Hello, Our sincere apologies for the inconvenience this may have caused you. We will make enquiries with courier on the status of your order. We will get back to you as soon as we hear from them. Kind regards, Connie Friday 1st March 2013 at 7:08 . You PM_1207834_1728931 Customer has contacted as Non Delivery and questions City Link Having said they delivered..?>
  6. Thanks for reply, It's in their t&c's about the 7 day claim limit. Was kind of hoping for who too complain too, on what grounds etc...?> Cheers scouse
  7. Morning.. Story so far.. Booked a collection from PM, City link collected and showed as delivered on tracking (no signature machine broke) Customer informs me "where's me package" Contact Pm, they send claim form and ask for loads of info from customer Customer finally gets back too me with info. Try too complete claim form an Pm say "Tough, took longer than the 7 days we allow" Fuming i contact city link, they perform search and agree that tracking machine shows as broke, they can't contact the driver as he got the hump with them about another issue and left. City link now say search complete and package lost, but i have too claim through PM, who say, " Tough, claim over the 7 days limit" Service cost £18 and took insurance for the £50 out. So... where do i stand, and who do i start harrassing for some closure on this...?> thanks people.. scouse.
  8. I realize that, and they sometimes play the numbers game, but they had specific information, amount, date etc.... Cheers.
  9. Had a claim company phone me and inform me i had ppi on a loan with Blackhorse finance in 2007.. i did have the loan etc, not sure yet about ppi,.. Question is... how do they know or find out what loans i have had in the past etc... anyone know..?> cheers scouse
  10. Anyone have the address too send Black Horse Finance a "Sar" Letter....>? Thanks scouse.
  11. Thanks for that, not had any paperwork from Barclays yet, garage just say that the agreement "is live " on thier system, shall give them another call, i fancy a rant. Cheers S.
  12. Morning, Bought new car over a week ago, garage has now given me 2 dates too collect car, (week after finance passed), now refusing too hand over car, as Barclays (finance provide) have not made payment too them yet. My view being, been promised 2 collection dates, been passed for the finance by barclays, now being messed around by garage as they can't get their act together with barclays. Anyone know how best too play this, or what action i can take..?> Cheers S.
  13. No problem James, Wish you well, and i'm sure you will be fine as you appear too be in full control. Regards S.
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