Hi Ruskie1 This has clearly been a difficult situation for you. I'm keen for my team to investigate this for you and get you a full answer. Having checked the reference you've given above for your email it would appear that your email was missing the WRT135 code in the subject line and so hadn't reached our team. I've now located it for you and a member of my team is investigating this for you. They will be in touch as soon as possible to do all they can to help. All the best Kirsty Web Relations Team Vodafone UK

Hi Jo Thanks for getting in touch. I've sent you a response regarding your case earlier today via email. All the best Kirsty Web Relations Team Vodafone UK

Hi brydges88 I'm disappointed to see the difficulties you've had with your account. I've found your email history from the reference number you gave and as it was missing the code WRT135 in the subject line it didn't reach our team. Don't worry though a member of our team will be in touch as soon as we can to help. All the best Kirsty Web Relations Team Vodafone UK

Hi There You're very welcome! Haha! If you'd like to come back to us I'm sure you'd be more than welcome (That goes for you too dx! ) Feel free to give me a shout if I can ever help in the future Have an awesome weekend! Kirsty Web Relations Team Vodafone UK

Hi James Thanks again for your time on the phone I'm really pleased I could help get a resolution to this for you Take care and all the best for the future Kirsty Web Relations Team Vodafone UK

Hi James Thanks for your time on the phone- it was lovely to speak to you I'll be in touch again as soon as I hear back from our Quality Assurance team. Take care Kirsty Web Relations Team Vodafone UK

Hi James I'm unable to discuss your account here. If you reply to my email with a contact number I'll happily give you a call to discuss it further. All the best Kirsty Web Relations Team Vodafone UK

Hi James This has clearly been a difficult time for you, but I'm glad that you were helped by a member of our customer service team. To make sure this is fully resolved for you I'm going to look into this for you. I've found your email into customer services so I'll be able to take the details from that. I'll be in touch soon with an update via email. Take care Kristy Web Relations Team Vodafone UK

Hi Alan Just to let you know we've got your reply and I'll be in touch again soon. locutus - Between you and me I think Lee is hiding a stellar set of pins! Take care Kirsty Web Relations Team Vodafone UK

Hi Martin Provided the phone is a Vodafone UK locked handset we'll be able to provide the unlocking code for it, but you would need to have an active sim card with Vodafone (either Pay As You Go or contract). All the best Kirsty Web Relations Team Vodafone UK

Hi Martin I'm sorry, I'm not quite sure what you mean? The above post was in answer to Ford regarding whether we can proved the NUC (network unlock code) for Pay As You Go phones. Cheers Kirsty Web Relations Team Vodafone UK

Hi Ford We can unlock all phones except the iPhone and the BlackBerry Storm. If the phone is on pay as you go and over 12 months old the code will be free of charge. For pay as you go phones less than 12 months old a charge of £19.99 including VAT applies. The £19.99 will need to be credited to your phone before you apply for the code. Once the NUC has been issued the charge will be debited. If we have the code on our systems we can provide it straight away. If we don't we'll request it for you from the manufacturer. This usually takes about 72hrs unless it's a Samsung phone (they have a timescale of up to 10 days). Take care Kirsty Web Relations Team Vodafone UK

Hi michaelanscombe I'm about to renew my mortgage too (first time for me - a bit scary!) so I can understand you wanted this to be looked at. So that I can investigate this for you to see what we can do, could you follow the instructions that silverfox1961 links to? (Cheers silverfox - you're too quick for me! ) Speak to you soon Kirsty Web Relations Team Vodafone UK

Hi peeps For transparency here is my reply to Ford MARTIN3030 - Thanks for noticing the work I'm doing It's very much appreciated. I didn't ask about the ASDA offer - but it is a good one. Although I did almost get mowed down by the hoard of people coming out of the doors bearing tables and chairs! Take care Kirsty Web Relations Team Vodafone UK

Hi pinky2331 I've just checked through our recent emails and I can't seem to see one that relates to you. We currently have no emails older than the 4th in our queue. Have you had a response from a different member of the team already? If not if you let me know the reference number for your email I'm sure I can track it down. locutus - Now that's what I like to hear! Give us a shout if we can ever help All the best Kirsty Web Relations Team Vodafone UK