hi guys just wanted to say happy new year xxx plus I got my case overturned with help from paul from pc world/currys , first thing is you must explain everything when telling them your side of the accident. although, I have been warned that any future claims will not be looked at this is because of my first ever laptop being so crap and breaking down every 5 minuets when it broke I called them up and under the repair agreement contract they collected it and assessed whether it was accident or damage they would repair it either way but if they think deliberate damage this will get marked down as damage then if you do need to make a claim in the future t hey will look at the past history and base it on that. this is what has happened to me it wasn't my recent laptop that caused the problem it was the amount they had paid out on the first laptop for repairs that caused the problem it hasn't helped this claim at all, be very careful with your laptop because what you see as an accident they the claims/repair people may not see as an accident. even though I got a new laptop I am grateful but feel very anxious about if it breaks down from now on. thankyou again to paul for all your help much appreciated

they are doing the same with me still taking £7.99 out of my account for a laptop thats sat in my bedroom?

oh and the customer service guy said he has only ever seen 1 case overturned!

as predicted i got a call from hm investigations which he was really helpful, i explained everything to him and also asked where they had got the number £2000 worth of claims from he looked and they have based their decision on my previous laptop but when he looked majority was faulty parts, i waited after our chat and got a letter through today saying refused again i got a call from customer services asking how i got on i explained and he said that the previous laptop claim has been put across as damages i got all my paper work from the old laptop and the 3 damages where a left arrow key had come off, the 2nd one was a ps2 port had come out of the L/T , and a usb port was damaged well it was bent so had to be repaired the other 5 repairs where written down as faulty display, dvd faulty, hdd, usb not connecting, they made my previos claim look like it was all damage, even the customer service guy said it needs to be overturned as its not all your fault i mean if something on your laptop either stops working or is faulty they say you call them and they will fix it and thats all i did, not to mention the numerous times the laptop came back worse i will not be happy till this is properly resolved, the customer service guy has emailed them again but he did say after its been turned down 2nd time he cant help no more but to wait to see what they say to the email, after that it will be either the head manager of the claims dept then trading standards.

hi guys i sent a long email to the address that paul showed me and i got a call from a rep so i explained everything to him and it looks like they were looking at my previous laptop repairs where the keys kept falling off and usb ports where faulty and everytime it was sent back it was worse in fact one time the laptop was sent back to me in a cardboard box!! no padding at all even the poor delivery guy was gobsmacked and i also received someone elses laptop ! so they had a bit of chasing round trying to find my laptop. so after the phonecall he said he would send it back for a revise descision and today i got a call telling me they sent it to an independant company so i hope to hear some news soon

who do i address it to as its just got the email address?

thats what i thought i just got another letter through today and it reads with reference to your letter regarding your recent claim for damage to the ablove product, this claim has been referred to us due to the excessive nature of the damage. we have consulted with a member of our technical team and in their opinion the damage sustained to the product is too excessive and therefore is not consistant with the mishap you have described. in particular the main damage to the laptop is the damage to the fan grill and bottom grill. both have been broken through, but the damage to the fan grill looks like something sharp has been dragged over it to cause the damage. our records also show that you have had over n++2000 of previous claims with the majority being for damage. please refer to the terms and conditions on your agreement, under the section headed what is not included where it states the cost of repairing or replacing a product which fails because anyone neglects abuses or misuses the product. due to the above we have decided to uphold our decision and reject your claim we are sorry for the disappointment that this will no doubt cause, but trust this now clarifies the reason for our decision

ive not contacted anyone called paul or gary yet

no accidents at all, my previous laptop just died so they sent me a letter explaining that they couldnt repair it and sent some vouchers for another one that was 3yrs ago ive not contacted anyone else yet im just awaiting the 2nd letter then i can move on from there.

hi i would like some help with the situation i am having with the know how investigations team il explain i have a laptop and support agreement with pc world/currys and recently i had an accident where i fell down the stairs i contacted pc world where they said to bring it into store and they will see what can be done so i left it in there capable hands on the 5th oct 12 i got a letter back saying this. "we have carried out an inspection and in the opinion of our engineer the damage seen is inconsistant with the reported explanation and/or the damage exceeds what we would expect given the circumstances. as a result of our findings repairs are not covered by your agreement and we are returning your product to you unrepaired. i wrote back with a full detailed explanation of the accident on the 19th october i decided to ring the customer services and ask if there was any news on the reply to my letter and the guy on the phone said yes that they are sending you out a letter and it has been refused again, i said can you tell me why and he gave me a brief insight of what the letter said which was that there was over £2000 of repairs already on the laptop and that there were marks on the bottom of the laptop near the fan which looks like a tool or implement has been scratched across it so therefore no repair will be done also they said i need to check the T&C,s i was really gobsmacked by this as the laptop only cost £400 and was a refurbishment and as far as the scratches go i can see them but i dont know how there got there ? presumably by the fall i just wanted a bit of help on how to reply to this i am going to be asking for an engineers report and a list of the £2000 repairs??? ive had the laptop 3 yrs but ive been with pc world for 6 yrs thanks much appreciated marie x

hi guys im having a similar problem although i went down the stairs head first when my ankle gave way they said the same thing to me and now they are referring to apparently £2000 woth of repairs on the agreement im sorry but when the laptop stop working i called them and they asked for it to be collected and repaired thats what i thought i paid the monthly payments for plus the laptop was a replacement and bought with vouchers they gave me when they wrote the last one off and its a re-furbished laptop, they are saying i need to check the terms and conditions in the agreement what is covered so im awaiting the 2nd letter and i will reply and also ask for the engineers report.

thanks guys all help much appreciated xx

hiya new member to this and have a letter from brinx saying their intention of making a civil claim also saying this is my last chance before litagation against me also saying i will have to pay the cost of the litigation and their amount i owe them together with the statutory rate of 8% am i to be worried ive read through a few posts and see what other people have done am i to just ignore these people

thankyou for helping im a lot less stressed now i cant belive these companies have the b***s to do this its daylight robbery literally! thanks again guys xxx

wow reading all this makes me feel a little happier is this the same case for me you know when you say dormant i see the euro car parks name and then nothing next to it does that mean its dormant unlike other names have dissolved next to them see my problem below i got a parking ticket and was over the time limit stated in the carpark at sainsburys £1 for 2 hrs so i tried to explain to them why i was late it was a genuine reason not an excuse my ankle had been broke in a rollerskating accident a while back and i have problems every now and again and this time i couldnt walk so i got a friend to take me home in their car then come back for my car by this time it had gone past the ticket time and i received a ticket saying i had to pay £15 in 14 days or it would rise to £25 anyway as i said i wrote a letter explaining the situation and they said no the ticket was still enforceable they also go on to state that there was a court of appeal case of arthur and another -v-anker and another 1996 in which the court of appeal made it clear that someone parking in a private car park who was made aware of the terms and conditions through adequate signage was deemed to have accepted the consequences which are set out on that sign if he or she fails to comply with the terms and conditions so they have give me 10 days to pay £15 or it will increase to £25 the letter was wrote on the 17th april i received it on the 23rd so really only gives me 4 days to pay also the car has been stolen and burnt out so i no longer have the veichle and am claiming on my insurance for a new car do i pay this ticket or is there something i can do also it was in a sainsburys carpark (euro carparks) and can the dvla make me pay? somehow