Jump to content


Registered Users

Change your profile picture
  • Posts

  • Joined

  • Last visited


1 Neutral

1 Follower

  1. we have had horrible service from tmobile. my phone broke and i was due an upgrade in 3 weeks but they wanted me to send the handset away for repair ( repair centre are shocking ) with a 28 turnaround on it. i said why not upgrade me early to save messing around as by time i got it back it would be time to do so anyway. got told no way the earliest i could upgrade would be in 3 weeks. First girl put phone down when i asked for manager, second bloke steve in upgrades dept was useless. he told me to sell my phone and buy out of the contract. ?? we have 2 lines and the other isnt due to finish until may next year but i said as the service was so rubbish ( we had other problems in past too ) that i would go elsewhere and they could cancel the lot. they were like no u cant do that we will charge you x amount. so i rang vodafone to see about adding 2 ines to the contract we have with them. they said we could and gave us the prices. before i did anything i rang tmbobile cancellations to get a final bill. he said if i cancelled it would be £125 and that price would come down the longer we were with them. so sold all fones to pay this and rang to sort it out onnly to be told the price had gone up not down. the bloke was rude and flippant and refused a manager again!!!! so angry .help pease they are messing us around and making it up as they go along.
  2. argos repair agents d and g henry stating they will not repair my netbook under warranty as i have dropped it. BUT I HAVE NOT. i just want a repair or replacement for an item that has quite literally fallen apart throughout the time i hav had it. (January 10 !) hinges fallen off wires exposed all one side come apart. they tellin me now I HAVE to pay independent engineer to get a separate report. I am so angry as this was a present and its not my fault the item is faulty. but they are making me out to be a liar basically. they say i have dropped it when i know for a fact that i have never done so. help
  3. do u have email address that u send ur complaint too? i need to try that ! faulty laptop bits fallin off and fell apart down one side, charger stopped workin after a few months blabla.. its nearly a year old but i reported the faults a few months ago. they send it for repair but said i had to pay because it had been dropped so they wudnt cover the repair. ahhhhhh so mad.. never been dropped. but still refusin to help me unless i PAY another company to chek the it... ! so mad , it was a present as well !
  4. shop direct are losers...! we defaulted through money problems and all they keep doing is sending letters adding charges ringing.. blabla. i am sending them the letter requesting copy of ORIGINAL agreement in order to see whether or not the debt is enforceble cos if it aint they can lick my toe ! x
  5. they charge £12 per letter and per call and even though a payment plan was NOT agrreed but did it to shut them up... ( they promised a freeze on ALL charges and interest) we are still getting the lot ! so they havent had a penny ...! not on my nelly will we be bullied....! grrrrnesss
  6. anybody know what address i send the cca request to?? and we found out they are charging £12 every time they ring.. rang 4 times yday.... cheeky blighters..... ? help? ta ..
  7. i had a quick look... theres sooo much... am gunna do that wot u suggested... tie em in nots if i can ,lol ! and i WILL get all charges back . they won beat us .. lol !
  8. my partner signed up online for very additions and littlwoods just before xmas 09. (desparate times) so no idea if recoverable or not? can u guide me to that cca request template thing please? ta
  9. Please can someone help me with this..... the cheeky arrogant idiots have now added MORE CHARGES AFTER they sed they wouldnt add any more. and what is worse they hav charged £12 PER harrassing phone call that they made to ME? ?>???? so this is how they make their money !!! TOTALY UNFAIR and UNJUST charges..... ! PLEASE HELP ! dont no where to start other than a very strong letter in response to the unresolved complaint and a demand for the charges bak !! how dare they RING wen they have no need to and then charge us for the grief.... ! ahhhhh !!!
  10. hi. we have 3 accounts very/additions/littlewoods. none of them are particularly high balances. we were doin ok at paying the minumum each month. occasionally we couldnt make a payment on due date so incurred £12 charges which i did manage to claw back after complaining that they are unjust and not fair. we both work but work dried up for my partner ( a plasterer) so we have been struggling with the whole payin of bills situation. we missed the payment dates then got a letter from arrrears collectection dept telling we had UNTIL THE 14th of august to make the arrears payment to avoid charges been applied of £12.then my partner got a call on 3rd august from ACD demanding payment saying if he didnt arrange to pay there and then he would get charged, he told them of the letters received but they said they meant nothing. he told them he would not be bullied into something that was clearly contradicting the corresepondence. the next day he got another call about the same thing. again he stated he had the letters with payment instructions and would not be bullied. the lad was rude and totally obnoxious. my partner said a few things in retaliation as he was by this stage furious with shop direct and their underhand tactics. my partner told "kevin" not to call him again and hung up. kevin rang straight back and continued harrasiing us. then he hung up on my partner and he received 3 silent phone calls straight after from a witheld number. i checked our accounts and was angry to see that we had indeed bin charged.! so i made a formal complaint to shop direct explaining the whole thing. they have written back tellin my parnter off for the way he spoke to kevin and we are not allowed the charges back and that even though we WERE sent a letter with instructions we should have paid the arrears regardless and we apparently refused on many occasions to make a payment arrangement.! they rang my parnter again and cornered him into making an arrangment that we can nither afford nor on principle should we have been bullied into ! they say they are holding all charges bla bla. but what about those they have already added ..?? and what about how we have been treated. basically if you have arrears they send u a letter but u should ignore it totally and wen they ring to demand payment u should pay up or be charged. the charges are unjust in the first place but totally unfair when added because we didnt roll over when they told us to? we are so angry about this situation. basically they state that what they say is final and if we dont agree to got to FOD. what happend to customer care and consideration? i am angry just writing this. can someone help please before we go mad.? :? thanks
  11. i WANT to pay for tv license but tv license WONT LET me pay them... they refuse.. say i HAVE to pay DCA...?? wtf? ! AA r just tits and thats just bottom line.. i want to deal with THEM ... they wont let me.....! idiots all the way !! they think cos DCA is on case thatt im gunna crumble.... ! hmph... we will c ...! Arrogant Arseholes ..! x
  12. oooo idiots... dont pay it.. i wudnt .... kick up a rite stink ! they are so annoyin ... and if u so much as squek down the fone they terminate cos ur shoutin..... ahah .. !
  13. oh i know ... its just not that easy sumtimes...... they r all bullys and i am sik ov it .....x current DCA arses in my earhole r CENTRAL DEBT RECOVERY AND iQOR......... ?? and tv license..... ? any ideas'?
  14. hi. i may be wrong here but is it just me who thinks that companys and DCA's are starting to REALISE that there is a REVOLT on DEBT COLLECTION? we fell behind with car insurance. partner took a call from the AA or so he thouught.. DEBT is MINE not his. BUT cos they said it was the AA and the AA are authorised by ME to talk to him then he went along with what they asked bla bla... usual DPA bunf.... he agreed to make a payment then another at another time..... he told me all this when i got in i said , i have had NO letters from the AA regarding these MISSING payments ... only RENEWAL LETTERS.. then i get a LETTER from central debt recoverys stating that i have paid £x amount but i owe another payment... it was ONLY then that i realised that they were a DCA and not the AA... so they had broken who knows how many DPA rules and OFT rules by falsely representing the AA.. so is this a new trick now..??? make out they are the company they have bought the debt from? then DUPING people into making arrangments leaving them NO room for negotiation or dispute etc ?? exactly the same thing happened with TV license.. rang them they said you need ANOTHER DEPARTMENT... i.e another area of tv license.. THEY dont TELL you they have passed you thru to a DCA " IQOR " and nor do the DCA tell you who they are...... it was only because she slipped up that i realised what was happening.... SO is it just me or is this a NEW underhand tactic to get unsuspecting people like you and me to pay a DCA ??? it seems SO wrong and in the case of the AA totally illegal and morally wrong?? my partner has sinced asked for his money back as it is NOT his debt but they REFUSE.. they got the money through misrepresentation so he wants it back !!!! ? i wanted to tell people about this and make them more cautious when getting passed from place to place... when I asked IQOR who they were and what they did they REFUSED to tell me until i confirmed DPA.... NOT A CHANCE ! ....! ?:?
  • Create New...