This is a long running dispute originally over ridiculous fees added, but Moorcroft have been less than honest
Timeline for Contact
From Moorcroft 27/01/09 States I must pay in full or face legal action. States £262.45 has been added
to the account for 'client's admin. Costs'. If I pay in full now these may be
reduced. ( Against OFT guidelines )
To Moorcroft 29/01/09 Sent £50. Offer to pay off in 4-5 weeks ( on reflection a bit hopeful ). I
challenge their fees of over £250.
From Moorcroft 05/02/09 Acknowledge £50. Notes next payment is due 00/00/00 ( odd? ).
From Moorcroft 11/02/09 Acknowledges £125. Threat of legal action.
From Moorcroft 02/03/09 State I have defaulted on my agreement to pay £250 a month. Threat of
From Moorcroft 04/03/09 Want £50 by 10/03/09 and £200 pcm thereafter. Threat of legal action
To Moorcroft 14/04/09 Again challenge fees asking for breakdown. Want written response. Note
no response to my questions thus far.
To Moorcroft 27/04/09 Challenge fees.
From Moorcroft 23/04/09 Requesting repayment proposal
From Moorcroft 07/05/09 Saying I had defaulted and my account was being passed to the
'Home Collections Division' for action and someone will call at my
property ( against OFT guidelines ). Threat of legal action.
From Moorcroft 19/05/09 Statement of account.
From Moorcroft 21/05/09 State I have defaulted and account passed to 'Home Collection
To Moorcroft 21/06/09 Reference to Moorcroft not answering my complaint about fees on 3
occasions. State I will issue them with an SAR request if necessary for
a fees breakdown.
From Moorcroft 01/07/09 Statement that an administrative charge of £262.45 has been added to
the account. No breakdown or explanation.
To B.T. 12/07/09 Complaining about 'admin' fee....state am going to issue SAR.
To B.T. 27/07/09 Complaint about fees.
To B.T. 29/07/09 Refer to fees. Point out that B.T. Have had a block on my landline since
November 2008 and this is taking unfair advantage of their position.
To Moorcroft 18/07/09 Subject Access Request sent with £10 fee.
From Moorcroft 19/07/09 'Appointment Notice'. Apparently their local representative had called
repeatedly at my address to no avail. ( This is a blatant untruth, any people not known here are immediately challenged by my neighbours and we keep each other informed ). Say they will accept payments of £45 a month.
From B.T. 10/08/09 Saying account is no longer with them and I must contact Moorcroft.
To B.T. 12/08/09 Asking if B.T. Sold debt to Moorcroft, or if they are acting as their agents.
To B.T. 13/08/09 As above, refer to Moorcroft's non-compliance with SAR request.
To B.T. 31/08/09 Complaining about admin. Fees.
From Moorcroft 05/09/09 State no longer dealing with B.T. Account, has been returned to B.T.
From B.T 15/09/09 State commission of 25% of bill to Moorcroft is legal and account is with
To B.T. 23/09/09 Claim admin charge is nothing more than a thin disguise for Moorcroft's
To Moorcroft 31/08/09 Notification Moorcroft have failed to comply with SAR request.
From I.C.O 01/10/09 Acknowledgement of complaint made against Moorcroft following non-
compliance with SAR.
From Moorcroft 09/10/09 Says SAR payment received 24/07/09. Not processed as I didn't send I.D.
( not a requirement ). State account closed and letter sent to me returning
payment ( not received ). States all monies ( £390 ) sent to B.T.
From ICO 04/12/09 Response to my complaint against Moorcroft. States that Moorcroft had
2 accounts with me, and one closed, ( in July 2009? ) so they had overlooked it and it was a mistake. Moorcroft state they are no longer dealing with the account and I should deal directly with the client ( B.T. )
From Moorcroft 11/01/10 Response to subject access request, I have been sent the account
details of a Mr. A ( same surname ) who lives in Royston, he must be very pleased
his personal details are safe, if he exists. Further complaint to ICO.
To B.T./Moorcroft 03/03/10 Summary. Pointing out that the £390 I have paid to Moorcroft has
never been paid to B.T. Pointing out that I have not had a landline for
over a year and B.T. Are using this as a lever. State debt is £659.82.
Mrs. J. Morry from B.T. Stated that if Moorcroft had sent the account back
only partially paid then would have been sent out to another collection
agency immediately. Stated that there was no record of the account being
sent back to B.T. By Moorcroft.
Phone B.T. 03/03/10 Lady stated that there was no record of the monies I paid to Moorcroft
ever having been paid to B.T.. I informed her the last correspondence
was that the account had gone back to B.T. And I was surprised that
they had not contacted me.
Phone B.T. 13/03/10 Spoke to B.T. Man stated bill was over £1000 ( ? ), and with Moorcroft.
This is at complete variance with the correspondence I have.
To Moorcroft 15/03/10 Final notice before action.
To B.T. 15/03/10 Final notice before action. Point out B.T. Have been sent copies of all
correspondence from/to Moorcroft yet do not respond.
From Moorcroft 17/03/03 Again state monies paid to B.T. ( account details included, but wrong
account, 2nd incorrect response to SAR request )
To Moorcroft 19/03/10 Point out to Moorcroft payments were for B.T., marked as such, and
receipted and credited by Moorcroft as such
To B.T. 19/03/10 Sent copy of Moorcroft response ( 19/03/10 ) from me to B.T.
Phone B.T. 27/03/10 Spoke to B.T. No monies have ever been paid by Moorcroft to B.T. From
monies paid to Moorcroft by me.
From Moorcroft 01/03/10 Demand from Moorcroft dated 15/04/10 with deadline 21/03/10 for full
amount with fees added again.
Court seems to be my only hope on this one