I have not recieved a bill from Vigin Media since October of last year. I have rang them at least 30times regarding this. Last week I sent the following email, via their complaints form service as I couldn't find an actual email address; And 2 days ago I received the following reply; Now I am quite concerned. The first thing, my husband works from home and I work mornings, so I am always home by noon. The phone number I supplied was the one that THEY provide me with! How on earth they were unable to contact me is way beyond comprehension. The second thing, I totted up how much I have paid them from my paypoint receipts, since January and it totals £420. This is WITHOUT April. I really can't see how this amount of money can be justified. The third thing, the only bill i can view on ebilling is from October last year, STILL. I am just wondering if anyone on here can advice me on my rights regarding viewing my bills. Do I have the right to obtain a copy of my bills, or is it at their descretion? Can anyone help? Thanks!