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- Consumer Action Group

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

I filed an HMCS Money Claim against Halifax plc this morning. Although they did respond within the 14 day time period stated in my letter with an offer for 38% of the charges I feel that this is not enough. They did not respond to my further letter in relation to this and so I have filed for £3,478.71 + court fee.

I have filed an HMCS Money Claim online this morning against Abbey as they have not come back to me with anything meaningful within the 14 day deadline stated in my letter. £2,960.27 + court costs.

Thanks for your comments RichardC. I will stick to my original timescale.

In response to my letter of 7 March 2006, I finally received a reply on Saturday 18 March from Abbey plc (although their letter was dated 13 March).

In her (unsigned, automated) letter, Dawn Hoyle (Head of Customer Satisfaction) was very sorry that I was unhappy. She wants to look into this matter and hopes to come back to me within 4 weeks. Also she pointed me in the direction of their Customer Satisfaction Leaflet which was apparently enclosed (not).

This morning, I sent them a fax with a hard copy in the post advising them that their timescales were unsatisfactory and that unless payment was received in full within the timescales mentioned in my first letter (i.e. 2 more days) I will be filing with the county court.

Will this prompt a response? Probably not, however I will be completing the claim form on line on Wednesday morning.

It will be a pleasure to donate to your book fund!

I sent the standard letter to the Halifax on 7 March highlighting £3,039 in charges. Samantha Smith from the Halifax called me this afternoon to discuss this.

She firstly told me that she was sorry I was disappointed with the bank however I did agree to their terms of business when I opened the account about 8 years ago.

She subsequently offered to refund my 2006 charges as a sign of goodwill (5 x £39). I told her that this was unacceptable and given the recent publicity regarding charges I may need to move this forward. She then offered me £1,155 in full and final settlement representing charges accrued during a difficult 6 month period of time for me in 2003/2004.

I told her that the second offer probably wouldn't be acceptable either. She then asked me what amount would be acceptable and of course I told her the full amount stated in my letter. I explained that by refunding me the full amount would actually be a win-win for both parties. I continued that there would be no reason for me not to persue this via court action however an early settlement would mean no interest charges (over £500), court costs or solicitors fees for them to pay and no time issues or additional work on my part for filing with the court.

Samantha informed me that she could not agree to this and would refer me on to the Banking Ombudsman. I then asked her to put her offer to me in writing and I would sleep on it (she has agreed to do in the next 48 hours) however I did tell her my gut feel was that this would probably not be acceptable.

So I have had an offer of a 38% refund amounting to £1,155 with my first letter. Given their willingness to resolve, I plan to send them a further letter upon receipt of their written offer giving them a further 7 days to send me a cheque for the full amount otherwise I will file at the county court.

Your site is brilliant and without it I would not have moved forward with this. I hope visitors to your site take note and get their letters out quickly.

Thanks for your prompt feedback. I have printed off my letter and will post today.

Thanks for coming back to me so promptly. Your site is brilliant however I have struggled to find the answers easily purely because there is so much info there. Sorry if I have upset you.

I have actually kept my bank statements from Abbey and so I plan to send them the first letter straight away. They have benefited to the tune of £2,498 from me during the 6 year period, although they haven't had anything from me in over 18 months.

Before I send them the letter on the website, should I be adding the interest figure to this sum? I have plugged in the numbers to the excel spreadsheet and this adds a further £455.

Please let me have your comments. Between the Abbey and Halifax (who I am also looking to chase) I have paid £6,344 in charges!

Thanks.

Some how I actually had 6 years worth of Halifax statements filed at home. Having checked my statements, £3,039 in charges have been made during this time. I have typed in the data for the interest spreadsheet (which amounts to a further £351.88). The account is a Cashplus account that I use for paying direct debits mostly so no overdraft limit on that account. I plan to send the letter on the bankcharges.info website out today giving them 14 days to revert. My question is, should I add in the interest payment?