I am fed up with Roxburghe and their inability to provide any information to me about the debt they allege I owe and their inability to communicate with me. I dont see why they should be allowed to ignore my requests which they are legally obliged to fullfil. I am going to complain about them to the FOS tomorrow. I have done this previously with another DCA who claimed I owed them money ( I didnt, the debt is identity fraud) and allowing the FOS to complain to the DCA on my behalf seemed to work. I'll let you know how I get on.

Can anyone tell me the relationship between HFO and Roxburge? I assume they are actually the same company? As below, everyones friend Barrington Atkinson is involved : Careers at HFO Services Working at HFO It was once said that “knowledge is king”; and we at HFO strive to achieve this daily. "Our goal is simple. We aim to be one of the most admired businesses in the world; that is, the best business to maximize the value of our clients' portfolios and the best business to work for. To achieve this we have a fresh approach in the way we deal with our customers and the importance we place on the recruitment and development of our staff. By pursuing excellence in our systems, processes, training and development, we are able to reach new levels of professionalism and create a unique working ethic and environment." Barrington Atkinson, Managing Director, HFO Services. Welcome to HFO Services Are they the same company, can anyone advise me? They Seem to have taken everything else off their website ie contact details - thats very handy when you want to try and communicate with them. hamsco

Well the monkey I am having to deal with is called Barrington Atkinson. Have you ever heard of him? Hes the most incompetant of the lot of them. Apparently hes 'Senior'. Actually hes just a bigger lier than the rest of them. I'd really love to see Anne Robinson give him - Barrington Atkinson - a good grilling on Watchdog.

Hello I am reading these pages in complete horror and also with a smile on my face as I am having to deal with these people at the moment too. I am the victim of Identity Fraud, in 2004 my stolen passport was used to create credit accounts in my name. I lived abroad for a few years and I have now come home to a few different debt collectors trying to collect debt that is not mine. I have sucessfully managed to get rid of 3 defaults and debt with Lowell Finance and Aktiv Kapital - both of which were fraudulent. It took some time but they did actually listen to me and correspond with me. Roxburge are the worst people I have ever had to deal with in my entire life. They are a bunch of lying, cheating, ignorant, incompetants. Things I have learnt about these people : HFO and Roxburghe are the same company. They will lie to you to get out of helping you with anything seems too much trouble for them. The dont know the CCA 1974, or assume you dont know it so lie to you. They churn out threataning letters which I belive is illegal if you dispute debt with them. If you make a request for data from them under the CCA they ignore you, which I belive is illegal. They have no complaints department/complaints policy/guidelines. Their staff will not only lie to you but one of them also managed to copy me into an email they sent to their superior stating they had dont nothing with my request for data from them. They are the worst - they stink! I am having a major dispute over fruadulent debt they are trying to collect from me and all I get from them is major incompetance and constant lies. I am happy to go to court to publisise their extreem incompetance. They should not be allowed to trade. hamsco

Hello My issue is slightly different being to do with Fraudulent Credit Agreements and defaults I have found in my name which now sit with Aktiv Capital. I requested the original CCA from Aktiv Capital on these fraudulent defaulted accounts two months ago. I received a letter today from AK saying they have received the details of the credit agreements but have asked me to forward them identity documents in order to investigate my claim of fraud. They also have requested I send them an identity document with my signature on it. I am more than a little sceptical of doing this having read about the horrific practises of these companies. I had thought that they were legally obliged to provide me with the documents I have requested rather than ask me for identity documents without substantiating why they need them? Any thoughts ? Thank you to anyone with any advice.