Excellent news. Let's hope the MD keeps to his promise of anonymity . Well done. Now please go have a bottle of wine.

The refund will be issued by the same means payment was taken. I do not believe they do not keep card details for a period of time to allow for refunds. How was the payment made? debit or credit card? When calling dial 141 infront so they don't know its you calling. I don't normally reccomend ringing but looking at the place it would appear they are simply a one man band with a home phone. However I would wait now that you have emailed until the end of tuesday 27th to see if a refund has been made. The date given does appear to be correct for a card refund to go through which is 3 to 4 working days.

As far as I'm aware you are entitled to 5.6 weeks annual leave per year regardless of your hours worked. 11 x 5.6 =. 61.6. Leave taken on Bank holidays and public holidays can count towards your minimum holiday entitlement (unless your contract of employment says otherwise)

I agree caliper bolts don't come loose if tightened or torqued but we both know kwik fit will say and do anything to worm their way out of responsibility. However, even if they did own up, they wouldn't pay anymore than the out of pocket expenses as a gesture of goodwill. What they will never do is admit their work was dangerous.

I understand your annoyed with them for shoddy work. I've had poor service myself with them. Just a thought , when was your mot? And was this not marked as an advisory. Although I don't think caliper bolts are part of the mot I would have assumed they might of noticedand shouted up.

Kwik fit will probably come back to you with 'it was 12 months ago and anything could have caused it and its upto you to prove otherwise'. Do you know if they used new bolts or reused the old ones with some thread locker.? What is it that you want them to do to put things right? Do you have any out of pocket expenses ie the new garage bill etc?

Although I do think the MD used the allegation/information provided to their advantage and used the sons predicament in being offerred a carrot in exchange for information I really can see no other choice the MD had in asking for names. This is because: 1) The problem with submitting evidence in the appeal was that it would have been required to substantiate it - ie naming names. The son couldn't just say 'trust me on this'. That doesn't fly. 2) If mangement have been provided evidence/allegations that employees are breaking policy and removing items without authority then they are duty bound to ask for names from the person providing the information. A bit irrelevant now in any case and yes its a bit of a mess. With a bit of luck the MD has not divulged the information provided to him and the OPs son wins his appeal.

Hi Rich, how often is the cut off date applied under the new rules? is monthly? So once a month you must submit your mileage before a certain date?

I think it would be best to just wait for the outcome of the appeal. Anything else would cause more damage. I hadn't read your thread since it was (i thought) agreed that his appeal would be based on the amount of punishment received rather than justification of his actions. Im unsure why you are supprised that they wanted names after making allegations against other collegues. It would appear to be common sense to ask for names if allegations are made to attempt justification of your (sons) actions. I think your son has been placed in an arkward situation in that even if his appeal is successful, will he wish to return on the off chance his collegues thinks he is a tell tale soley to justify his own wrongful conduct. Don't get me wrong, I am not having a go at you or your son, I just think this whole appeal should of been about apologising for his actions not trying to justify them with unsubstantiated allegations against collegues.

As they are not answering the phone or emails you will need to write a formal complaint setting out your problem and what you require to be done by a certain date, say 14 days.

What does your sister have to say about her dropping you in it? Has she offered to pay? Has the DCA contacted your sister also? what if any agreement has she come to with them? As stated para 4 is clear in that you are liable

If the broadband is provided by the employer then it is the responsibility of the employer to ensure it is adequate for the employee to complete the role required. It is no different to telling a shop worker why havn't you put any money through the till when the till is knackered. Your employer should be working with you and their IT department to resolve the real issue not sending emails which do nothing to help the actual problem. Sounds like your manager likes the title and pay but is not keen on actually managing or as quite frequently simply incapable.

You are entitled to reject the vehicle for a short period after the sale. If you leave it too late then you will have deemed to have acepted it and will have to go down the route of repair/ refund blah blah. As this isnot the case then you can( and have by the looks of it) reject the car. All you have to do is make a written demand doing so.

You are right and are entitled to reject the car. As you have returned the vehicle already I would email / write making a formal rejection of the car under the sale of goods act. Do not be foobed off. Do not accept the car back. Give them a period of 7 to 14 days to refund. Dont get into an argumment about it. Soga is on your side.

How far are you from the dealer? and why couldnt you transport it on the back of a pickup to them? this is only around £1 per mile and this would have been easier to reclaim than the problem you have now.. The problem you have is that you originally did the right thing and rejected it but then failed to reject and had repairs done without giving the dealer the opportunity to inspect or carry out the repairs. I can only assume he would have refused in any case as you had rejected it in writing and therefore would not authorise the repair. I think you are in a difficult position as officially you have rejected the vehicle and then as it isnt yours ( assuming you haven't retracted the rejection in writing and it had been accepted as retracted by the dealer) decided to go ahead and repair. In short you should have stuck with the rejection then either transported it back to the dealer and claimed you costs or left it on your drive and claimed for the total cost of the car. I know this doesnt help your current situation but I don't see how soga can help. The dealer accepted your rejection and you changed your mind and used a third party to repair without authorisation. My advice would be to try and get the dealer to make a contribution to the cost of repairs in an attempt to settle. Probably not the answer you were looking for.

Look on ebay. Callouts and servicing costs are around 50 pounds. The contracts these companies offer after selling you the stairlift are not worth it. This is how they make their money.

Well their policy (all 3 of them) state the limit they will payout for advertising and reward are £1000, £1500 and £2000 so I can see no reason why they would be able to get out of paying up.

If lowell bought the debt there should have been a notice of assignment. If they then sold it back shouldn't there be a new notice of assignment? I would imagine its important to know who actually owns the debt, oc or lowell.

Surfer as you bought it may 2011 how is it you didn't notice this problem last winter? Or did you mean 2012?.

Dwp require your consent to deduct an amount whch exceeds 25% of your income. Have you give them your consent? http://www.dwp.gov.uk/docs/tpp-new-creditor-guide.pdf

I had a run in with p2g a few month back. They wrongly delivered two of my parcels which cost me 150. They ignored my emails so I sent an lba giving 7 days to pay the 150. They didn't so I put a claim in with the county court. As soon as they received the claim they paid. Very easy to do.

Glad to hear, good luck to you and your expectant better half.

You don't need a covet note that relates to seizure. Just a std cover note.

Can the new sanctions take into consideration previous sanctions that have occurred in the 52 week period prior to 22 Oct? I assumed that they couldn't but can find no evidence they can't in the decision makers guidance. It simply states previous sanctions within 52 weeks from 22 Oct onwards.. It mentions nothing about sanctions being reset as of 22 Oct. Does anyone have any definite information that the number of sanctions prior to 22 Oct cannot be used when calculating the new regime?.

The dsrs apply here. If the dealers business is vehicles then there is no one off. The type, age, milage of the vehicle is irrelevant. The vehicle in question was not made or acquired for the op specifically and was general stock. Cab, ts and the oft will confirm this. Taken from lawman What specifically do I have to refund to the consumer if they cancel? You must refund any money paid by or on behalf of the consumer in relation to the contract to the person who made the payment. This means the full price of the goods, or deposit or prepayment made, including the cost of delivery. This is because when a consumer buys from home, delivery of the goods is an essential part of the contract. If you provided additional services such as gift wrapping or express delivery that a consumer specifically requested, then you may withhold the additional charges incurred by the consumer for these services only if: The additional services were provided under a separate contract; You had the consumer’s agreement to start the additional services before the end of the cancellation period; and You provided the consumer with the required written information before you started the additional services, including information that the cancellation rights would end as soon as you started to carry out the additional services.