My friends daughter borrowed £90 from her local credit union. When total owed was down to £60 she missed two payments. A gentleman from credit union called her mobile phone to discuss this with her, he told her he could come to her mums house to speak to her. When she declined saying she wasnt at her mums, he became quite aggresive with her and asked where she was because he was coming to get her. She hung the phone up and was visibly shaken by his tone. She very stupidly didnt tell her mum, now explaining he hadnt called her again anyway. Surely they cannot scare young girls like this, surely this isnt one tactic taught while training to work with the credit union?. A week later though, a member of the credit union called all her relations i.e. aunts, uncles, grandmother, even her estranged father, asking did this girls mum live at a certain address, did this girl stay with her mum. I really dont think this can be the proper way to deal with things as this girls mum has been estranged from her ex for many years and they have never attempted to call the mum to ask her these thing's. One of the aunts an uncle do not even have the same surname, their telephone number is ex-directory therfore we cannot begin to think how they would call their home at 9.20 on a Saturday night lol. They would not say who they were when asked until finaly her father had another call today and asked had it been them making the phonecalls to the whole family and they said yes they had but could not explain to him why they thought they had the right to do this. Now the whole family this girl has had nothing to do with for years know all about this, which is pretty embarrassing for a 21yr old girl. Is this common practise? Or is there anything she can do about this and also is there anything she can do about this threatning phonecall from the gentleman? Thanks in advance Amberz

Thankyou dx100uk, I'll read your link and get back with an update! Thanks again Amber

My mother gave her bank details over the phone to TUCAN, thinking they were somehow related to her bank! I immediately called them when she mentioned it and asked them to please take her details off their systems as she was not in the right frame of mind at the time and I am in charge of her personal matters concerning such things. They agreed to cancel but told me I would recieve a letter electronically sent from them but just to ignore it. It was a letter with an invoice attached to pay £250. I ignored this, but when checking my mothers account on Saturday morning they have taken the money from her account. I spoke to bank who said if she gave them her details there wasnt much we could do. Surely this cannot be so? I would have thought they would have had to have some sort of written & signed agreement before having the right to do this?. This has caused un-necessary added confusion to my mothers state of mind at the moment and I am really worried about the affect all this will have on her health. I cannot call them until Monday when they reopen for business but after scouring the internet for similar stories it looks like they have been doing this repeatedly for some time. Is there anything I can do regarding this? Thankyou for your time and eagerly await any reply that can help me in anyway.... Amber

sorry its taken me so long to answer, I had not realised somone had answered me lol. I cannot get over the determined way DFS told me" we will definately NOT be doing a thing about this suite" My mother would rather grim and bare it than fight, something NOT passed onto me lol, I detest when this happens to anyone. I really think there could be a case of false advertising regarding this suite. Really if they told you "oh this suite is lovely, and it discolours in parts to enable it to look second hand within weeks" any normal person would ask the seller "dont you like your job" I will keep you posted with what I manage to do. Thankyou for answering me. And well done for sitting outside the store, if mum allowed me to have a chair even I would do the same.

I've been through all the proper channels with this for my mother, and every time I have the same answer, They will not be doing a thing in regards to my mothers suite, thats the way velour goes and thats that. If you were looking for a suite, you see thee one you like and call the salesman over I'd like more info on this please? Salesman: Thats one of our velour suites madam, although it is cream and brown now, in around 3mths it will start to fade" reassuringly adds "but only the seat and backrest madam, the arms will stay the same, if you call us out we will blame you for simply going off this suite therefore we wont do a thing ok? Even although you have payed extra to have a stain guard protector put onto suite:eek: . Tell me forum users, would you then buy the suite? No!! I personally would leave the store, I'm wondering if this would fall under false advertising? My mother is paying this suite directdebit its a shame she has been taken advantage of, anyone with advise ? I really dont want to allow this to go unheard. Wish I was a lawer, I'd love to sue the a---- off them lol.

Sorry, she bought it september 07.

Hello to all on here, this is my first time posting so excuse me if I have made any errors please:) My mum bought a suite from DFS, sept.06. As she is out of the country often, the suite has hardly been used, infact the sofa has never been sat on. She complained that it was all faded, and it really does look like a secong hand suite, they came out told her they would be doing nothing about it as these velour suites do this! Then insinuated my mum should admit it, she just didnt like it anymore!After many emails and a telephone conversation with them they are defiant they will not be doing a thing about it. The arm of the sofa is dark brown/cream the dark brown part being of raised pattern, but the back rest and seat are flat, no dark brown and looks as old as the suite she gave away to make room for this lol. As you can see by this pic. I had a velour suite for ten years, I gave that away nearly as vivid in colour even after many washes as when I bought it, is it just me or isnt velour supposed to be a tough wearing fabric? Otherwise who in their right minds would consider buying one in the first place. If they decide they want to say a defiant "NO you must keep it and yes continue to pay for it even if it is ugly now" Where does my mum go next? She also paid the extra money they fooled her into giving for extra stain guard on the suite. I really do not want to allow them to get away with this. If this is "just the way those suites go" why r they bloody selling them, they did not mention once when she viewed the suite anything they are saying now, would'nt that fall under the category " False advertising" I would be very thankful of advise as to where to take this. I inserted an image of the sofa part below, hope this is ok with anyone here... Amber [/img]