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Posts posted by Bananaman33333

  1. Hello,


    What happens when a customer knows an item is faulty, sends it back and the retailer claims that it works perfectly?


    I bought PC components off Aria on 25.11.2011 including a power supply. The power supply was faulty and kept making my system shutdown, so I went through the RMA procedure and they received it from me on 09.12.2011.


    They sent me an email saying that they apparently tested it for several hours and there were no faults found, and that I would have to pay them a fee to send it back to me.


    I replied saying that despite what they claim of its performance on their test bed, it did not work in my system. I also said that I had to buy a replacement power supply from a shop because I needed my computer operational this month, and that with the replacement power supply and no other changes made my system worked fine, confirming that it was indeed the power supply that was faulty. I quoted this from their terms and conditions:


    "If a product that was faulty at the time of sale is returned to the retailer, the buyer is legally entitled to:

    A full Refund, If this is within 28 days. After this time a replacement product or credit note (to the value of the replacement) will be offered"


    I said that as I had returned it within 28 days I would like them to give me a full refund as I am entitled to according to their own terms and conditions and consumer law, and that if I did not get a favourable response I would report them to trading standards and take them to county court.


    I received a response from them acknowledging their terms and conditions concerning the 28 days refund but again insisting that there was nothing wrong with the item, and that THEY had to find it to be faulty during their testing for me to be refunded. He also suggested that I must have chosen a power supply which was not compatible with my system which is absolute nonsense, as both power supplies had the same connectors that I needed and that the faulty one I bought off Aria was actually rated 50W higher than the working replacement.


    I want to go ahead with the letter on recorded delivery and take them to the small claims court, but as I had no idea it would come to this I did not think to record evidence of it making my computer shutdown.


    What can I do in this situation where it's my word against theirs?


    Would be grateful for some advice.

  2. Hi,


    If I move to a new address and use one of those mailbox forwarding services such as:



    and give my bank that as my address, and don't sign onto the electoral register does that make me impossible to find if I say, can't afford to pay back a career development loan I stupidly got conned into getting out by one of those IT academies? Is that how the mailbox service works?


    Also they can't get my address from someone like Virgin can they?



  3. We don't own the place we're just renting, didn't register to vote, landlord pays water, gas and electric was top-up in the last place......


    I think her name is only down to pay council tax and for her bank to send bank statements, no credit card only a simple current account with debit card.


    Is there any way they can trace her? Maybe that's why they resorted to the securemail trick?


    Thanks for all your answers!

  4. We are doing the whole we don't live at this address thing....


    They tried to set the trap of having securemail try to deliver something that we needed to sign for to confirm that we live at the address but we didn't fall for that one.


    We heard from someone that debt collection agencies have access to where you live on the council tax, is that true?


    I was telling my girlfriend I shouldn't think they would put much effort in trying to get a debt that is under £50, but is this likely to ramp up to something in the hundreds or thousands?


    We are a bit broke at the moment, and really didn't want to pay for a water bill from an old house that the other housemates didn't bother paying, any advice would be great!



  5. This is for a debt which is less than £50. I know, but we are far from rich...


    Girlfriend put the water bill in her name in the previous shared house. Bunch of parasites didn't pay it. They chased her for it, but only have a name (not at all a common name, but spelled incorrectly) and a mobile number.


    They have threatened with the debt agencies and credit ratings, but we haven't yet heard from any debt agency.


    As far as I know, they aren't allowed to touch your credit rating without going through court first (am I right?). But recently, her bank have told her there is some sort of dodgy activity on her account and she is unable to upgrade her account, change her overdraft etc. until she allows them to go ahead with some sort of privacy protection check to do with identity fraud.


    She will go ahead with the checking, but do you think this is anything to do with the Thames Water?


    Thanks in advance for any advice!

  6. Is this legal?


    We found a flat through this estate agent, met the landlord and agreed with him to just rent the place without going through the agency anymore because we get on well and neither party wants to waste money on a leeching middle man. He phoned them up and told them he's taking it off the market.


    Meanwhile, I'm threatening to complain to the Ombudsman for Estate Agencies, of which they're a member, for not giving back my holding deposit. They're using the excuse that we didn't move in on the "predictable date". Emphasis on "predictable". Obviously for the return address of this recorded delivery letter I put the old address down to go and collect mail off old housemates.


    Would be grateful for anyone who could tell me if this is all going to work!



  7. Rules are rules and if you break them you get penalised so bite the bullet and pay it you cannot keep running for the rest of your life. I f you rented a flat to someone and they damaged it I am sure you would want compensation. Use, what if any, intelligence you picked up from uni before dropping out and get on with life:evil:


    It wasn't a fine for damage, it is them trying to make some profit out of me because of things like loud music and messing about. I don't think I should have to pay £180 for some minor messing about I did when I was still a teenager, like I said I have matured since then and want to get on with my life. £180 is still a lot of money for me at the moment though and just want some advice on whether I am safe from them.

  8. Hi, would be very grateful if someone in the know could give me a couple bits of advice...


    A few years ago I went to university but left in the first year. While I was there, I racked up some fines for misconduct while living in halls, totalling £180.00 (I did sign something saying I agreed to their rules of conduct before living there, but £180.00 was excessive for what I actually did).


    I've calmed down and matured since, but thought that since I don't go to that university anymore I would get away with just not paying it despite the numerous letters from them sent to my parents' address. Just recently my parents scanned and emailed me a letter they got from a debt collection agency, "STA Graydon", threatening to take me to court and damage my credit rating.


    I haven't lived at my parents' address for over a year now, but all correspondance still goes there which obviously means they do not know where I live. I told my parents to ring them up and say that I do not live there, they do not know where I live now and to stop sending them letters.


    A) Will they find me? Only my bank, workplace and internet provider know my new address. I share a flat with others. My name isn't on the ellectoral register for that address or anything.




    B) Is it true that they have to find me and make contact with me first before they carry out the above things that they threatened me with?


    Again would be very grateful if anyone who knows could give me those facts. Thanks.

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