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  1. Thanks for your reply BF. Apparently they insisted that the money had to be paid after they had measured up but before the cutting of the granite. That would have been against my better judgement but they said this was normal practice. Yes supplier was also installer. Installed on 31st May (2019).
  2. Hi everyone. I’m trying to get some information on behalf of my partner’s dad. He recently purchased some granite worktops from a company and he is less than satisfied with them after installation. He is a (now retired) time served bricklayer and has years of experience using a spirit level. He took great care to ensure that his kitchen units were perfectly level as well as the extra timber supports he has added. The granite company in question came to his house and measured. They had laser equipment and formed a template. They told him that they would try to cut out the hole for the hob without a break, but that it might be necessary to have a single join at the front and rear of the hob. Later, they telephoned him to say that it had broken during cutting as discussed so they couldn’t avoid a join. He accepted this. However, upon arriving and installing the worktop, they had actually cut it in two places at each side of the hob front and rear. They had also not cut it to the right size and in his words “they were just braying it to get it in. They then had to cut the bridging pieces (front & rear of hob) shorter to make it fit. In doing so they chipped the edge of the front piece. They then jacked up one of his cupboards by extending the adjustable feet, despite the fact that it was perfectly level before. He has since placed a spirit level across the front of the hob and it rocks across the joint. This is a direct result of them raising the cupboard! Also, upon further inspection, he found a chip (albeit tiny but you can see and feel it). He has sent the supplier an email, initially only complaining about the chips. They asked him to send a photo which he did but they have not responded further. I really feel for him, as he has tried to talk himself into making do with it. Don’t get me wrong they are nice worktops. But the fact there are 4 joins around the hob alone to me seems very odd. He has handed over around £1800 and this has really spoiled what should have been a top end quality product. Some years ago I was able to phone up trading standards about a faulty product and received help with an FOS claim to successfully obtain a refund. However, as far as I’m aware that service is no longer available. What can he do to get something done about this? Ideally he should get a replacement but having read some poor reviews online that looks highly unlikely as the company is renowned to ignore complaints. Any advice would be greatly appreciated. Thanks.
  3. I'd rather not contact them or the DCA if I can avoid it as I'd be confirming my whereabouts.
  4. Thanks UB If the DCA (in this case CIS) was acting on behalf of the Halifax rather than buying the debt would that make any difference?
  5. Thanks for the clarification. Apologies to the OP for jumping on the thread. I will vacate it now. Thanks.
  6. Sorry I'm confused by the above Dx I meant was that website a [email protected] ?
  7. Thanks for your reply dx. where does that leave me if I have letters showing monies paid and advising that my liability has been met etc? in fact where does that leave anyone who has paid a debt collector claiming to be collecting on behalf of the OC? If CIS were purporting to be acting on behalf of Halifax as an agent and they haven't paid them do I have any redress?
  8. In that case-is this a [problem] as it claims they buy debts...? [website removed] - dx
  9. Hi dx100uk long time no "speak" . I hope you are well. As per first post above, the original company dealing with it claimed to be acting on behalf of the lender. Drydens got bored when I ignored their threatograms. The original DCA were called "Counselling Intermediary Services" and based in Bournemouth, Dorset. I still have the letter advising that my liability was settled.
  10. Hello all. Having just read this thread to refresh my memory, I realise that I never followed up on the above with regard to posting the letters. I have, unbelievably, received a letter from another DCA which I suspect is a fishing letter for the above. Surely, having paid nothing since the "full and final settlement" letter in March 2005, they cannot legally claim that I am liable?
  11. Thanks for the reply dx. I managed to find my annual statements from the credit provider. I am now awaiting a final decision from the FOS
  12. As far as I'm aware the training centre is in Leeds LS12. I'm talking about the Mercure Parkway Hotel near Golden Acre Park between Adel & Bramhope.
  13. This is really winding me up. Most mornings on my way to work I pass a "Mercure Hotel" on the outskirts of Leeds (formally the Parkway Hotel near Lawnswood/Bramhope). Very frequently now I am seeing the car park almost full of British Gas vans. This isn't just a one off this is almost every time I pass by and early mornings indicating that they are probably having some kind of knees up followed by an overnight stay. This is while people continue to struggle to pay their bills and god knows how many pensioners will perish again this winter. This is not just happening at one hotel either. I also pass the Village Hotel at Weetwood near Headingley, Leeds. It's disgusting that they are making such vast amount of profit and p'ing it up the wall while everyone struggles to make ends meet and when the price of a barrel of oil has halved but the bills haven't. Oh and here they are sponsoring programmes on TV!
  14. Post #65 has the title of the new post #78 but should be part of the unfair warranty terms thread
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