Yesterday we had 2 calls from them, both wanting to speak to Gary, one was bout midday and the other was at just gone 8, last night. Can they still do it, even though they have sent court papers???

New TOMTOM seems fine, it's updated, which is more than the last one, the new windscreen mount is a bit different and takes a bit of getting used to, but it all looks ok, so far. Lets hope!!!!!

Not as far as some retailers and Halfords are concerned. The washing machine manufacturer Hotpoint say after 30days it is no longer the sellers resp, but theirs, know that one already, been their done it. So it's not always right.

Yep, tell me about it, I am fed up dealing with this bunch of cretins, thier is no way, that when this TOMTOM, finally gives up, I won't buy another one. After having to deal with this lot almost on a day to day basis, I have been looking around at different sat navs, and I've read good reports on Navgon's they used to suply Sony with thier software, so I think when this one goes bang, I'll go for something like that.

The contract with the seller, normally only lasts for 30 days or so. The saga goes on, they sent me new unit, with brand new software, it wouldn't conect to me computer, it would update to a point and then crash, so hubby called them again, went through everything the customer service rep, who finally asked what software did the machine have installed on it, so gaz gave the ref and the CS went thats old software, so gaz went right is it, thats strange as I have a letter here stating " and I quote, We are pleased to confirm we have in warranty(new 2 year one, not just a years any longer thanks to the EU) replaced your product(s), UPDATED YOUR DEVICE'S SOFTWARE TO THE LATEST AVAILABLE IN THE MARKET and are now returning those to you as per below. So the cs rep asked if I could email, over a clip of what was on the device, so I did, next day I get an email giving me an DER number, which is what you use to return them to TOMTOM, and that this guys sup, had sent me out and upgrade to the one unit, because of the trouble that they had caused. So today, my upgrade was due to arrive and the crap one taken away. Well the UPs driver turned up and delivered a windscreen mount and in car charger, a few mins ago I had a call from a sup at TOMTOM, because I called and had a go at them, for complete lack of service, only to be told he had no idea why, but that there were 2 tracking numbers, 1 for the acc and 1 for the device and that the device will be with me tomorrow. So I have just called UPS and gave them the first tracking no and they will redeilver the accs at somepoint tomorrow, i gave the UPS CS ass the second number for tracking, and he has just told me that the device should have been delivered today, but could not be delivered, because it and he said this "IT'S NOT IN THE UK, so it can't be delivered" TOMTOM have really out done themselves this time. Slick it was about 11 months old and was bought online at Halfords online store.

We have just got another letter from Carter. This is what it says: Dear Mr *******, As you have failed to make repayments on the above account(we still are making payments, just not to them) we have now issued litigation proceedings in the county court. You will receive the claim form in the next 48hrs direct from the court(bit late, the court pappers arrived on Saturday and are dated the 18th) You can telephone us on 0845 3133128 and discuss this case with your account manager(like hell, I told them that on the phone Fri morning, i told them to do what they liked as they were still being paid. if judgement is entered against you and remains unsatisfied it will remain on the judgement register for six years and you may have difficulties obtaining future credit( we already know this, and our credit rating is down the pan, so we are not worried really) I also want to ask one question, if the judge finds for us, seeing that Egg are still being paid by the DMP, if he tells Carter, to stick it and wipes the debt out, do we still owe Egg and will we still have to pay them?? I have spoken to the court this morning and said that we would be filling a defense against this claim, as we can prove that the debt is still being paid, the lady told me to get Gaz to file the defense claim form in and to get it back to them by the 7th of Oct, i also said to the court that Carter had threatned to do this before and that we had requested, all the details before, back in May and that we had only recieved a copy of the CCA and no other documents, like payments to the account and that we would send one more letter to these Boso's and that if they did not send the info back, we would be unable to file a proper defense. Which she agreed with and that would make Carter, look bloody stupid. The claim is legit.

My dad, yesterday went into their local HSBC which is in a local shopping centre and was open, to see if he could do anything. So he explained what had gone on and that not only 1 but 2 plates for sale on this site, which were advertised by them as for sale, were not. So the woman was very helpfull and has been in touch with HSBC visa and started either a claw back from Reg Transfers or HSBC will refund the amount back to my parents account and then HSBC visa, will go after Reg Transfers. I have now found my mum another plate, which is from a legit site and only this place can really have the right to sell them as it's DVLA's own website. So she will look at once they get back from holiday.

Ok, here we go, last Jan I bought a TOMTOM one from Halfords online, had a problem with it, was told by Halfords to ring TOMTOM, so I did they guy at tomtom was very helpfull, and sorted it ok fine, then about a month ago it wouldn't work properly, it told me that I could not navigate back to my home address as their no number on that road, but that it could navigate back to 22 - 44, now my number is in that range. Ok strange also on a trip to Maidstone, I was still showing as being outside my home add in Brodastairs, fine I got verbal instructions, ok, not good, but I could get home using those. So I put a request for help from tomtom's service department, got the info to reset it, so I did and it didn't work, so sent an answer back to them saying that it didn't work, got one back saying try again, did, still didn't work, so told them, they then arranged for it to be picked up for a repair, went away, got it back a week later saying that they could find nothing wrong with it and there fore had not done anything to it, but that they had reflashed the OS memory. Ok so we went to Herne bay for a trip, wit hthe kids and my mum and dad, so thought that we would test it. Now I had been on the phone to a nice guy at TOMTOM, who said that the other ops had just reinstalled corupt maps, so they wouldn't work, and to delete all the map files and then we would reinstall them, he also checked that I had the latest update and software, so I thought it would work. So set it up the next day to goto Herne bay, it tried to take me completely the wrong way and also didn't recalculate the route either and the map still showed us once again being in Broadstairs and not in Herne Bay. Needless to say by the time I got home I was not a happy bunny, so I got hubby to ring them this time, so he did and this op, tried to tell that an OS flash was not a repair, so hubby came back with "if my kids tell me that they haven't done something because it didn't need it and then say, that an memory ahd been reflashed, they would get a smacked backed side for lying". So we asked to speak to a sup, so we get put through, and the sup asks how many sats is it picking up we say 7, the full amount, then he asks what software, so we tell him, confirms latest software then asks if I have downloaded anything to the tomtom, so we say yes, a voice a new sart up and close screen and he starts to say tha tthe software used, had corupted the tomtom, untill I say that the items were downloaded from tomtom's own site. At which he stops really quickly, seeing that he is digging him self a big hole, he starts to say that it will have to go for repair again, at this point I lose my cool, and say it's been repaired once and came back with the same fault and why should I accept another repair, when they couldn't repair it a first time. And that he has 2 options, 1)To replace it or 2) refund the money, that I paid for it he starts to say that thomtom don't have and I quote the EU 2 year law, section by section, he then decides to give in and asks fro the tomtom to be sent back to the Netherlands so they can send another one out to me. So mine is now on it's way back to them. But they did try and get away with some things, which is if you have a roofed car, your are suposed to another arieal in the car for the tomtom to get a signal, so we told him that mine is a convertable and the hood was down, so that wouldn't matter, also if you have a termal sheild it won't work either. But on looking around at different sites, TOMTOM's are LIABLE to crash, when you update the software, from TOMTOM home, the screen that starts up when you conect the TOMTOM. And that you are better to download the software from TOMTOM.com So using the EU 2 year can work, if you can show the manufacturer, that you know what you are on about. also got told by the sup, at the start of the conversaton that it was not don to tomtom, which we told them that it was their legal resposibillity, as it was over 30days old and therefore comes down to them being the manufacturer.

You might be able to, but I wouldn't be 100% sure, you could go on the tact of that I was unaware of my rights at the time. I used that with TOMTOM, a week ago and it worked for me, but i was not offered any money back, but it had already been repaired(1). So you could try it.

Nothing yet. The last press items were from july. Thats all that can be found at the moment online.

It took a little while to get the sofa, because of the sofa being in a different warhouse, to where the chair was, so we emailed Sara Wellers pa agin and acyually got him on the phone this time, saying that he was arranging for the chair to be transfered to where the sofa was and would we accept del on wed of this week, said ok, no probelm, then had him on the phone saying that due to the bank holiday, could they deliver it on thursday and that he could give me a 2hr time slot, sure fine, no problems with that. Early on thursday morning got a call, sying that they would be here at 12 to pick the old one up and drop the new one, fine, then another call saying that they were stuck in traffic, OK, not there fault once again. They arrived in a transit van, with no argos symbol on the side, fine ok, I then find out from the guys that they have driven from Sittingbourne to Broadstairs, just to deliver this suite. And that it was done on a MDR(Managing Directors Request). And that they were to do everything possible, to please the customer(Me), they stayed, where as normally you are left to put bits together not this time, they fitted the recliner chair together for me and put the feet on, both the chair and the sofa. That afternoon, we emailed back Sara's pa, to thank him for getting this sorted out for us. The sofa looks better than it does in the picture in the cat. But we now have our sofa, thanks to Raye and Sara.

Ok, so here we go, my mum and and dad, came over on bank holiday Monday and my mum was on about private registration plates for her car, that her and my dad share. Ok. so goto reg transfers site, look and find one for her N3**B*S, ok buy it paid on my dad's visa card as the car is in his name, Ok fine, get through to the final page and it says that the reg is being done on a cert, but that they have paid for plates to be made(strange surely the site should take of cert)not done showing reciept that it is being done on cert and paltes have been paid for, ring cust service say have no record of plates being ordered and to be sent on cert and an admin of£25 for plates, say that my mum will call on Tuesday to sort out. So my mum calls on Tuesday, only to find that that plate had already been sold, but it was still avai on their site for sale, right so she is offered another plate N9**B*S, told by the manager that they would wavie the £25 and that the plates for this reg would be with them in 2-3days, now on this site you can track your plate order, by putting in plate number and email add. So on thursday she trys to track this order, still not showing, so she calls customer service yesterday, to be told once again that this plate had been sold once again. Now this plate has cost nearly £400. When she rang them yesterday she gave them 24hrs to get the money back to her visa account and of today it has still not gone back. So she will wait and she if it's gone back in on Monday, if not she is getting my dad to ring them and then going to ring visa to do a claw back, for the money and Reg transfers can and try and fight Visa for it, but I think gaining money by deception may well come into it as they don't have the sole right to sell the plate and at no point do they make clear that they have to goto DVLa and that DVLA do hav ethe right to sell the plate. My dad was going to buy this as my mum's birthday present and I feel awfull as I put them onto the site. Now this is where it get's really funny, I found the private reg that I want on the same site, it will cost me £297.35 from private reg transfers, on a cert but from DVLA direct it will cost me £245 on a cert, I know where I will be going as I know DVLA have the right to sell and I have sorted a couple for my mum, who will prob buy one when they get back from holiday. Are their any other avenues she should explore to hit these guys???

We had a problem with our LG dvd recorder, we excahnged it from a sony model which wouldn't go multi region, so rang the Maidstone branch, they asked us to get it to them asap, and they would excange for the LG, we paid £100 for the sony and they wiped the extra £30 for the LG we got given lollys and mugs because of the trip we made. A few months ago the LG had a problem would not write to disks, so we rang maidstone, I couldn't find the extra care that I had taken out on it, so they asked for postcode came up arh Mrs N*****d, we have it here don't worry bring it back and well we repair or replace, ok, they loaned us another multi region dvd, kids have multi region dvd's that they like to watch. Ok fine about a week later we've got the manager on the phone saying that it had been fixed, went back to get it, while hubby was getting things sorted I asked a service guy why our sky HD box wasn't showing hd on our TV and informed that sky should be on a such and such TV, said he had thought that it should show on our tv and and his home tv, but because it wasn't showing on ours he wouldn't get it for his. We actually travelled 50 miles to buy a DVD from them and when I want a new tv and home cinema package I will be going to them. They even said in Maidstone that they think one will be opened in Canterbury 18 miles away from us, but they would hope not to lose us as customers. Richer's cs is always good, from our point of view they always do what they say they are going to do. Who can ask for more.

We went to see the manager of tthe local store where we placed the order. She could understand what we were saying and if she had the power she would take this sofa away and replace it with a new one at no extra cost, but as she said her hands are tied by head office. She asked if if we could match the colour with another sofa, but the problem we have is that the sofa may be the same colour but it is not the same design, ours has rounded arms and the one of a similar cost has squared arms, so it will not match in design. Hubby and me are the same thought that we will have to email Sarah Wellar, to get this sorted, which we are in the throws of doing, we will give her 7 days to sort it, other wise we will take further steps. the staff at our local store could understand what we were saying and could not undstand head office.

Stick with Virgin. Sky's customer service is dire. Esp their broadband customer service. We are in the process of moving our broadband with them, in total over 3 days we spent 6hours on the phone trying to get our broadband sorted out, we kept being given the run around doing the same tests for 3 days and we tried to be put through to their customer solutions department for the same 3 days with no sucess. We also tried out the hd service and we saw no change in the picture quality, so we told them to take it back, that was 3 weeks ago and I only got the refund yesterday back to my debit card, because, hubby pays the sky bill, they put it back to the sky account, so we told them that if they did not pay it back to my card, I would have them done for fraud. After having hd removed, we went back to sky + with the same package then 2 nights ago I went to watch tcm movies, only to find that I would have to pay a £1 a month extra for that, but the previous week on hd I was still getting it for free, so I called customer services who told me I could pay the £1 a month, of course I went potty at this, and told them that they could put it back free of charge as they had never sent us notification that they had changed the package that it went with, it was movies it's now gone to life style, so i told them that they had 1 of 2 options either they put it back or I would take them to court for breach of contract, due to that they never told us, it was changing, but what really gets me, is that my mum and dad also get sky pretty much the same packages, bar the movie channel, but they still get TCM where as we don't or should say didn't, we've now got it back for 5 months, but when that time is up, I'll get it back again as they have admitted by putting it back that they had made a mistake. Also don't go for the broadband, they have really dropped the download speed, we were getting 5 or 6meg speed and now it's dropped to 3, now a couple of months ago they wrote and told us that it would be going up, not going down, when we questioned them the other day on speed they told us to pay an extra £5 a month to get a higher speed, needless to say we told them where to go, because the service is crap. Sorry Ida, but it really has gone down hill. if we get Virgin down here we will be off like a shot. And we have been sky customers for 12 years.

I'll give the bad news first, as the phone is 2 months old, as far as I am aware O2 have a repsonsilbility for the first 30days(I may be wrong and I'm sure someone will tell you if I am) but you have a 12 month warranty with Apple the makers of the phone. It would mean them having to have a look at the phone to check it out and find the fault, which in turn would mean that you don't have to claim on the insurance route. It may be worth bearing in mind that the bods at the Eu state that electrical equipment should be guaranteed for at least 2 years. I found that out from one of the main newspapers after a guy went to tescos because his tv went wrong just after 12 months of use. You may be able to google it to find more info. But in the first instance, I would goto Apple. I had to do this when my LG 910 wouldn't work properly the touch screen wasn't working properly, so I called them explained what was going on they sent me out all the bits to send my phone for repair under the 12 month warranty given by LG, lucky enough it was a software problem and was sorted out pretty quickly, so I didn't have to claim on the phone insurance that I have. So try that route first.

Thanks for the bump OA. I have spoken to consumer direct(trading standards for South east). They say that Argos have broken the contract that I made with them when I bought the suite, as it is not of reasonable standard and of the quality that it should be. They say that I should goto the store and speak to the manager of the store where it it was bought from.They told me to take photos of the damage with us and also to tell them that the person that they sent out to have a look, also said that the chair was defective. They said that we could goto the small claims court for any money that we had to spend out while waiting for a new suite, to arrive if Argos don't deal and we get a refund and buy one from some where else. Hubby called Argos and spoke to a manager or sup 2 days ago and they would not deal, all they would do is knock £75 off the cost of the replacement suite, so I would still have to lay out £138, to get something of a similar standard, now as i view it, this is not our fault, even their own people are saying it is of a sub standard, so they should replace it with a like for like product, now because they don't stock the same suite is not my fault, so they should replace it with the eqivalent one, and stand the cost of £138 and then go and get it back from the manufacturer, that made this suite. So we are going into the store tomorrow to se the manager and we will see what happens, now trading standards said if going in dosen't work send the manager a letter stating what we want and giving them 7 days to get it sorted before we issue a small claims sumons. But we also email Sarah Weller, the managing director of Argos, if we get no joy.

I'll start, in May, I ordered and paid for a leather sofa and recliner chair, fine, they were delivered on the 1st april. Fine great, they looked nice and fitted in well, with my living room, then we started to notice on the recliner, that the seat leather was starting to crease and become saggy, then we noticed little marks on one arm of the chair, so we called them and they said that they would send someone out to have a look. The guy came out and said that the seat hadn't been pulled tight enough when it was made, and that the marks were a defect. So he took photo's and sent them back to Argos and he told us that they would either send him an arm and get him to reapair the seat and the arm or that they would replace it. Ok fine. Last week I had a call from argos saying that they could not repair the arm, because they could not get the bits to repair it and that they could not replace it because they no longer stocked that model. I was told to wait untill the new cat came out and to chose another one, I asked the operative, will you have any the same price that I paid for the orginal suite as I was told that they would replace the whole lot because it was bought as a suite. The op told me, that they may well be cheaper, so ok today I go online and look only to find that the prices they are charging for leather suites have gone up considerably, I paid £480 for my suite and to get one simalilar it will now cost nearly £700. So hubby spoke to another op today who said that they couldn't get the materials to repair it(hubby came back with, what have you run out of cows). He was told that I would have to pay the extra, or we could have a refund and they would collect it. Now the problem with this is, it will take 3 days for the refund to hit my bank account, after they have picked it up and it can take anything up 6 weeks for delivery of another suite. Now if I accepted a refund would I be able to hit them for compensation for having to go with out a suite? if so how much a day? or can I make them deal on the other suite? if so how would I word it to them?

Then today I got this is the post: Notice of Legal Action(in big black letters) Account due to Client ref Our ref Amount to be sued Your Failure to respond to previous letters has resulted in your account being passed to this department for COURT ACTION and our SOLICITORS may prepare the COURT PAPERS within seven days. If you wish to aviod Legal Action you must pay in full today using the attached giro or you can phone and pay by Debit or Credit card or alternatively you must immediately telephone our Legal Manager on 0870 050 1045(Like HELL am I) Supervisor Court Department

We don't which of them has put them on, if it's the client VB, or droyds or wescot, as it says that I am 8 payments late which is very wrong as this was being paid through a DMP, on a four weekly bassis. So I think I will have to send a remove the default letter as up untill a few months ago they were being paid, so I don't know, why the hell, they have been put on their as they agreed to the amount that was being paid.

I've gotthe same with JD williams, they are still logging defaults on my file, so i will do the same as mine is now in dispute with them, these guys like to think that the OFT laws don't apply to them and only to Joe bloggs. We are still waiting for Fredrickson's to send gary a copy of his signed cca, for egg card, they have unill this Fri to get it to us, if it hasn't arrived on Fri morning I will be sending the the account in dispute letter and then let them go from their I will also inform the DMP, to stop paying them until they can give us a a cca for the account. We've had letters from fredrickson's solicitor, a Bryan carter, in the same building as Fred's, so i sent him a letter given to me by these guys, telling him to prove the debt or to s*d off, he wrote back saying that he would put it back to Freds. So just do as these guys say and you will have freds running to the hills.

Today I have recieved this letter from Wescot. Dated 19/05/2009 Dear Mrs ******** Thank you for your patience whilst we investigated the enquiry that you raised with regaurd to the above account. What was the outcome(in bold black letters) We can confirm that as a consequence of the query you raised, the above account has been returned to our client. what does that mean(bold black letters again, they like using big black letters, does it make them feel important?) We have closed the debt on our computer and returned the account to our client. No further action will be taken by Wescot credit services Ltd, to recover the abouve account. I would take this to mean, we don't have a leg to stand on, if we try to recover this debt, from this person and we have and neither does the client have in their files on me a valid CCA. Would I be right in this? Any advice on where we go now, gratefuly recieved. I would think that we now send original client VB a account in dispute letter, and send me a copy of my signed CCA, would this be right???

No our was dated and sent on the 14th, their reply is dated 19th May

Hi, Had an interesting return letter from BC today. Here it goes. This is dated 19th May 09 Dear Mr ******* We thank you for your recent communication reguarding this account. We have reffered the matter to our client and will revert to you as soon as we are in receipt of instructions. In the mean time we confirm that we have placed the account on hold. Yours sincerely Bryan Carter. Now this letter was sent on the 14/5/09 so they have until Friday 28th to get the documents to us, if they don't turn up, then on Monday we send the default letters to Friedricksons and BC

I would say, that he hasn't got the documents I would wait and see what Fredrickson's come up with, if anything, they probably won't have the cca either. When does the CCA time end ie the 12+2 for you? Cos what I would do is the day after the time is up, is goto the templates letter and send them an account in dispute letter and maybe just for BC's sake, send him a letter kind of along the lines of: Dear Numpty, Thank for your letter dated****, the contents of which have been noted and for your information I have also written to on Fredrickson International Ltd for a true copy of the CCA, which I am sure you already aware off, due to the fact that you share the same buliding. The request made to Fredrickson's for the said CCA, expires, on ............. and I will be seeking for the account to be put into dispute not only with Fredrickson's but also with yourselves aswell. As I am sure you are aware that I can do this under Civil procedures act. Yours Name(Print don't sign) Keeps BC on his toes, lets him know that you know what he's upto. Any suggestions on weather this should be sent or not gratefully recieved, or if anybody has anything better than please post.